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Customer Experience Hub
From the moment a guest discovers your venue until long after they've walked out the door, every experience impacts their perception of your business. A better experience = higher customer satisfaction, increased brand allegiance, and greater customer lifetime value.
Exceed guest expectations
In order to really wow your guests, you need to first understand who they are and what they want so that you can deliver this and more.
Increase Guest Engagement and Spend
Explore what guests really want from the hospitality customer experience so you can boost engagement and increase customer lifetime value.
How to Attract Your Ideal Customer
To succeed in a saturated market, hospitality operators need to differentiate themselves from competitors to attract more guests and drive revenue growth. Discover how.
What Makes a Great Guest Experience?
Explore the importance of customer service, what makes great customer service, and how you can measure satisfaction levels to ultimately improve the experience of your guests.
How to Host Successful Events
The rise of events is here, with research highlighting that 83% of customers find live performances appealing and 60% express interest in classes. So, discover how to host an event today.
7 Event Ideas for Your Venue
Utilising your space to host events is a great way to maximise revenue potential and make quieter days more profitable for your business. Explore what kind of event would work best in your venue.
Bring guests back
Research shows that regulars spend 67% more on average than first-time customers and 75% of consumers prefer companies that reward their loyalty.
What is Customer Loyalty?
High guest expectations and growing competition means that creating loyalty goes beyond good service - it’s about experiences that make guests want to return, time and again.
How to Turn Visitors into Regulars
Our 2025 report, in collaboration with KAM, takes deep dive into what’s driving customer loyalty for hospitality to answer the question: What brings guests back?
Explore the Loyalty Hub
Find all of our resources on how to build strong customer loyalty in the hospitality industry. From expert articles and success stories to practical guides and webinars.
Create a frictionless experience
Guests want convenience. So operators need to make the customer journey as seamless as possible, and an integrated tech stack is the way to do it.
Navigating Integrating CRM and Bookings
If your business goals involve improving customer loyalty and increasing revenue, then you need to make sure your tech stack works together to deliver the most efficient customer experience.
Integrating Wi-Fi, Bookings and CRM for Better Guest Data
Customers increasingly expect a more personalised experience and the key to delivering that lies in first capturing their data and second using this to target your communications.
Explore the AI in Hospitality Hub
Find all of our resources on how to use AI-powered hospitality tech to bring all your data into one place and save 286 hours per manager, per year.
Featured Resources
All the tools you need to help you boost customer engagement and spend.
How To Improve Your Customer Journey
Discover 8 practical steps to improve customer experience & boost engagement with our quick downloadable checklist.
How to Integrate Your Tech Stack
The key to a frictionless customer experience is through connected tech. Learn how to integrate your tech stack in 5 steps.
Try our ROI Calculator
Discover how consolidating your customer engagement software can deliver up to 40% increases across retention, loyalty and spend.
Meet the Customer Engagement Suite
Take customer experience to the next level.
Unify your marketing, reservations, CRM and analytics into one AI-powered platform and transform every guest touchpoint into an opportunity for revenue growth.
Discovery
Put your brand in front of a high-intent audience and expand reach with DesignMyNight.
Reservations
Maximise covers, reduce no-shows and deliver the seamless booking experience guests expect with Collins Evo.
Guest Wi-Fi
Turn connectivity into data intelligence, and date intelligence into an opportunity for revenue growth with Wireless Social.
CRM
Acteol Evo brings all of your data into a Single Customer View to optimise marketing campaigns, personalisation and customer satisfaction.
Loyalty
Combine behavioural insights from your Wi-Fi, reservations and EPoS systems for predictive loyalty recommendations and automated tier management.
Ticketing
Reveal event attendance and customer patterns to deliver predictive event optimisation and automated upselling with Tonic.
Vouchers
Soda drives revenue with predictive voucher recommendations and automated promotions based on your customer data.
Ready to improve your customer experience with a single AI-powered platform?
Explore the Access Evo Customer Engagement Suite and discover how unifying your customer experience systems can generate ~40% increases across retention, loyalty and spend.