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Our Access Hospitality customers

Select your sector to see how our software has supported hospitality businesses:

Hotels | Pubs and bars | Restaurants | Catering, leisure and facilities | Food to go | Higher education


Macdonald logo
Edwardian hotel logo
Jury inn logo
IHG logo
Handpicked hotel logo
De vere logo
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Dalata Hotel Group

Find out how Access Hospitality has transformed Dalata Hotel Group’s business, giving them control over everything they do, from driving best prices, consolidating suppliers and easily tracking their costs.

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Cairn Group

Family-run hotel group, Cairn Group owns and operates 33 premium hotels and 28 bars and restaurants around the UK. Since implementing Access Procure Wizard they have seen savings of 5000 hours and £185k in credits.

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Cheval Group - Finance

Louise Uys-Jones, Finance Director at 5-star hotel operator Cheval Group talks to us on how Access Procure Wizard has radically changed the way they operate. The system has given them an immense insight into what they spend and provided them with the freedom to focus on what is important to them.

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RBH Hospitality - Procurement

RBH Hospitality is a hotel management company who have circa 44 hotels including Holiday Inn Express, Crown Plaza, Aloft and Hilton. With Access Procure Wizard, RBH Hospitality have streamlined the whole purchase to pay process, which before was a long and cumbersome process.

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Macdonald Hotels and Resorts - Kitchen

Find out how Macdonald Hotels & Resorts improved their brand standards and improved their profitability. Keith Shearer, Group Executive Chef, from Macdonald Hotels & Resorts explains how Access Procure Wizard has improved their ‘brand standards and improved their profitability’.

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The Lensbury - Food and Beverage

June Samtani, Food and Beverage Cost Controller at The Lensbury discusses how Access Procure Wizard has given them visibility and a tight grip on exactly what they are buying and the stock that they have. They are now able to pick up credits which were previously missed.

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Hospitality Trends Report

Find out what 200+ operators are doing to grow their business & increase profits.

Pubs and bars

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Peach pubs logo
Revolutions logo
The snug logo
Clientlogos Squares C Youngs
Fuller logo
Be at one logo
Maxwell logo
Brewhouse and kitchen logo
We are bar logo
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The Access Collins restaurant reservation system has allowed Fuller, Smith & Turner the freedom to focus on what is important to them, which is providing great customer service. The system has been easy to use and they have seen online bookings increase by 42%.

Young's Pub Case Study
Young's Pubs - Staff 

Find out how pub chain Young & Co.’s Brewery have managed to boost their compliance score and increase team engagement since 2020.

Punch Pubs
Punch Pubs

Punch Pubs were determined to support their publicans during the lockdown period, working together with Access CPL Learning to provide access to learning resources.

Marstons Case Study

We implemented a full featured mobile Order and Pay service across hundreds of Marston’s sites in record time, and without significant Capex, by using our non-integrated solution.

The Scotsman Group
The Scotsman Group

The Scotsman Group’s venue portfolio includes everything from fine dining restaurants, state-of-the-art nightclubs, cinemas, hotels and self-service apartments and the implementation of Access Collins has transformed the reservation process across the different business sectors.

Croeso Pubs
Croeso Pubs

The benefit of embedding Access Collins into Croeso Pubs has been significant - presale and deposit transactions through technology have become an essential part of the business.

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The Laine Pub Company

Moving from a paper diary to Access Collins gave The Laine Pub Company greater visibility across the business on what bookings were coming in, what staff were needed and helped increase sales.

Stonegate Case Study
Stonegate Group

Stonegate Group, the UK's largest pub company, found a refreshingly cool way to achieve an 81.5% email open rate  and an astonishingly high voucher redemption rate with their unique surprise and delight campaign thanks to the power of real-time technology, Acteol CRM.

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Franco Manca
Boxpark Case Study

Discover how Boxpark revolutionised its customer understanding and decision-making with Acteol CRM to create a Single Customer View for personalised experiences and optimised operations across all their locations. 

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Rare Restaurants and Gaucho transformed its digital marketing from generic to personalised with Acteol CRM. Discover how data-driven automation boosted efficiency and how targeting key customer segments drove significant revenue. 

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Slim Chickens - part of Boparan Restaurant Group

How Access's EPoS and kitchen display technology has benefited Slim Chickens in the day to day running of operations through the flow of technology and capturing all orders to ensure a seamless customer journey.

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Franco Manca

Customer feedback is increasingly important these days. For restaurants with so many locations, managing this feedback efficiently can be challenging, but this is where Acteol (an Access company) could help.

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Ping Pong

The implementation of an effective CRM strategy within the hospitality sector requires a system that allows for a deep understanding of the customer but also has the tools to communicate with the customers at the appropriate touch points. Ping Pong worked with Acteol (an Access company) to improve their CRM strategy.

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How Access Procure Wizard has enabled Loudons to grow their business, streamline their processes and given them full visibility of their supply chain. Find out how Access Procure Wizard have helped Loudons achieve great ROI.

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How Access EPoS has made a huge difference to the operations of a growing restaurant chain, giving a positive impact to the day-to-day jobs of commercial managers, general managers and chefs.

Loungers case study

Find out how our Order and Pay software enabled Loungers to provide an invaluable and flexible service offering not only when re-opening after lockdown, but to the present day. It has proven itself to be far more than a functional service changing the way they use technology and interact with customers.

Temper Case Study

temper restaurants revolutionised their guest experience through the implementation of multiple Access Hospitality products - Access EPoS, Procure Wizard and Rotaready

Wagamama Case Study

Wagamama, a leader in the UK hospitality industry, has implemented Trail across all sites to replace inefficient paper health and safety logbooks. This move streamlines operations, saves time on audits, and ensures high standards, reinforcing Wagamama's commitment to innovation and excellence.

Honest Burgers Case Study
Honest Burgers

Honest Burgers is the 31st fastest growing company in the UK. In 2017, they expanded their estate to 25 outlets and secured a £17m refinancing deal to enable them to reach a goal of 50 sites by 2020.

Catering and leisure:

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Ageas Bowl
Drayton Manor logo
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Company Of Cooks
Pins Resource Min

Download the full case study to find out more on the issues PINS faced and how implementing Access Collins helped solve these issues, enabling them to concentrate on delivering a fantastic guest experience.

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Silverstone Circuits 

Dean Hoddle, Head Chef, discusses how Access Procure Wizard has streamlined his administrative work, increased his flexibility with suppliers and allowed him to get back into the kitchen.

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Report: Operators' use of technology in the kitchen

Find out the results of our survey of over 120 operators on their use of technology in the kitchen, from allergens, food waste and menu management.

Case Studies HOS
CrossCountry Insights

Find out how CrossCountry trains implemented a CRM for greater customer insights and the benefits they've seen.

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CrossCountry Data

Find out how we helped to improve CrossCountry Trains' communications, the challenges we faced and the benefits they are now seeing.

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CrossCountry Trains – Case Study

Cross Country had been focusing email communications on their engaged customers but had started to notice a downward trend in the number of those customers engaging with their email communications.

Case Studies HOS (2)

Discover how Avanti West Coast implemented Order and Pay technology, the benefits they've seen and why it is here to stay.

Food to go:

Burger king logo
Clientlogos Squares C Itsu
Gourmet burger kitchen logo
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Gail's Bakery

Since implementing Access EPoS, GAIL's has seen faster transaction times for customers, greater efficiencies with their head office reporting and the confidence that the multi-site operator has a technology provider who they can continue to grow with who will meet their needs.

Gails Case Study
Gail's Bakery

To maintain their high standards while expanding, GAIL's implemented Trail, reducing admin and paperwork. This allows staff to focus on quality baking and customer service, ensuring consistency across all locations.


Chopstix selected Access EPoS technology to keep pace with its ambitious expansion plans, so future acquisitions could be added to one centralised system as easily as possible.

Costa Case Study
Costa Coffee

Scoffs Group are the largest UK Costa Coffee franchise with over 90 sites across the country and plans to expand further. They saw an opportunity to streamline their operations, maintain high food hygiene ratings, and bring the Costa brand standards to life in every site, every day.

Higher Education:

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University of Brighton – Systems Manager Accommodation & Hospitality

Find out how TUCO Online, an online ordering platform, has enabled University of Brighton to move away from manual processes and given them instant access to data to see what they are spending and where.

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South Essex College

TUCO Online helps South Essex College take back control of its order process and develop insights into costings, allergens and stock management.

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Cardiff University

Facing significant challenges with their manual ordering process, the team at Cardiff University needed a new solution to save them time and money. Annabel Hurst and her team would oversee the introduction of TUCO Online; an eProcurement system, resulting in numerous.

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