One platform. Your entire guest journey.
Meet the Access Evo Customer Engagement Suite: a unified ecosystem where all your data is connected and every guest interaction is intelligent, personalised and optimised for revenue growth.
The problem? Hospitality marketing teams are too often juggling data between disconnected systems - reservation data here, Wi-Fi analytics there, loyalty programs somewhere else. This costs time, money and missed opportunities.
The solution? The Customer Engagement Suite. Imagine: your reservations, analytics, CRM and marketing all unified into one AI-powered platform that transforms every guest touchpoint into an opportunity.
Introducing the Customer Engagement Suite: a hospitality marketer's dream. Otherwise known as a curated collection of hospitality tools that unify your data, enhance the experience of your customers and save your staff time.
Together, these tools become a strategic platform that transforms how you understand, engage and grow your customer relationships entirely.
Higher customer satisfaction = greater customer lifetime value. So, it's a win win and a no brainer.
Revenue Growth
Up to 40% increases across retention, loyalty and spend.
Operational Efficiency
As much as a 60% reduction in manual marketing tasks.
Marketing Performance
Up to a 50% improvement in campaign effectiveness.
The Customer Engagement Suite is here to centralise your systems and data, enabling a smooth, personalised guest journey from discovery through to post-visit engagement.
When your customer journey is frictionless and guests are satisfied, they're more likely to return. Research shows that regulars spend 67% more on average than first-time customers and 75% of consumers prefer companies that reward their loyalty.
Wondering how much more revenue your venue could generate with smarter customer engagement? Don’t guess your growth - calculate it.
The Customer Engagement Suite brings everything together with one login, unified dashboards, AI insights and mobile-first tools that help marketing teams move faster and personalise every guest moment.
Seamless workflows link reservations, CRM, Wi-Fi, vouchers, ticketing and more - all powered by connected data and the intuitive, consistent UX of the Hospitality Hub.
All your data: totally unified.
Customer and business data is collated across all touchpoints, in real time to build comprehensive guests profiles that make marketing and analytics easy peasy.
AI-powered automation.
Access Evo takes that unified data and uses intelligent automation to create personalised journeys and optimise performance using live insights.
Get quantifiable results.
The combo of unified data and AI delivers a 40% revenue increase, a 60% reduction in manual marketing tasks and a 50% boost in campaign effectiveness.
Smarter, data-driven marketing
Know your guests, not just their orders. Unified data insights help you curate guest profiles and send personalised offers, exclusive deals and event invitations that feel tailor-made - because they are.
Stronger customer loyalty
Turning one-time guests into regulars is key to sustainable revenue growth. By using the Customer Engagement Suite's Loyalty Module, you can rewards diners effortlessly, keeping them engaged and coming back for more.
Enhanced customer experience
Customers favour convenience. They want seamless, simple and stress-free. Combine that with the fact more guests are booking online year on year and it's essential to have a frictionless process in place. Our AI-infused platform creates a smooth journey from reservation to payment, making every visit feel effortless.
More efficient operations
Staffing challenges are at an all-time high and hospitality operators need more help, not less. That's why the Customer Engagement Suite acts as your newest team member. Using automated technology speeds up service, cuts manual work and keeps everything running smoothly. The extra pair of hands you need.
Higher spend and increased retention
Guests are happy to spend £50+ per visit when the experience feels special. Plus, regulars spend 67% more on average than first-time customers and 75% of consumers prefer companies that reward their loyalty. Good thing that the Customer Engagement Suite's personalisation and upselling features help boost revenue by suggesting the right offers at the right time.
More modules = More insights = More value.
Essential
Connect two core capabilities
Experience seamless data flow and begin building your unified guest intelligence foundation
Pro
Expand your ecosystem
Guest journeys span multiple touchpoints with automation. Data flows seamlessly, insights deepen
Complete Suite
Unlock full unified operations
Add AI-powered predictive insights and complete visibility. Where technology becomes invisible.
Take customer experience to the next level.
Unify your marketing, reservations, CRM and analytics into one AI-powered platform and transform every guest touchpoint into an opportunity for revenue growth.
Put your brand in front of a high-intent audience and expand reach with DesignMyNight.
Maximise covers, reduce no-shows and deliver the seamless booking experience guests expect with Collins Evo.
Turn connectivity into data intelligence, and date intelligence into an opportunity for revenue growth with Wireless Social.
Acteol Evo brings all of your data into a Single Customer View to optimise marketing campaigns, personalisation and customer satisfaction.
Combine behavioural insights from your Wi-Fi, reservations and EPoS systems for predictive loyalty recommendations and automated tier management.
Reveal event attendance and customer patterns to deliver predictive event optimisation and automated upselling with Access Tonic Ticketing.
Soda drives revenue with predictive voucher recommendations and automated promotions based on your customer data.
Explore the Access Evo Customer Engagement Suite and discover how unifying your customer experience systems can generate ~40% increases across retention, loyalty and spend.
Customer Engagement Suite Overview
Try out our ROI Calculator
Increase Customer Spend and Engagement
How to Improve Customer Experience
How to Integrate Your Tech Stack
Our Access Evo Customer Engagement Suite is an AI-powered platform that unifies your hospitality tools into one ecosystem. The hospitality tools included are:
• Discovery - DesignMyNight
• Reservations - Access Collins Evo and ResDiary
• Guest Wi-Fi - Wireless Social
• CRM - Acteol Evo CRM
• Loyalty - Acteol CRM Loyalty Module
• Ticketing – Tonic Ticketing
• Vouchers – Soda
Together, these solutions are designed to make every guest interaction more valuable, driving more bookings and, ultimately, more revenue growth.
Like all of our solutions at Access Hospitality, our Access Evo Customer Engagement Suite is totally scalable and customisable. So, whatever your business - independent venue, multi-site operator or large hospitality group - our customer experience suite is suitable for you.
Access Evo is integrated into all of Access Hospitality’s software solutions. Powered by AI to make life easier for you.
Each solution uses AI a little bit differently, but in the Access Evo Customer Engagement Suite it is primarily used to automated customer segmentation, predict guest behaviour, optimise campaigns in real time and deliver actionable insights through natural language queries.
You can explore the individual solution pages to discover more:
• Discovery - DesignMyNight
• Reservations - Access Collins Evo and ResDiary
• Guest Wi-Fi - Wireless Social
• CRM - Acteol CRM
• Loyalty - Acteol CRM Loyalty Module
• Ticketing – Tonic Ticketing
• Vouchers – Soda
By centralising data and automating customer engagement, our customer experience suite enables personalised experiences and predictive marketing that, combined with smart AI upselling, lead to increased visit frequency and higher spend per guest.
Simply complete the contact form to speak with one of our dedicated Hospitality consultants. We’ll help you explore how our Suite can transform your customer engagement strategy.
Start your journey to total data connection today.
Complete the form to speak to our team about how to streamline your guest interactions and turn them into tangible revenue growth.
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