AU & NZ
SG
MY
US
IE
Hotel Payments
Hotel payment solutions to simplify processing and cut costs
The payments layer built into your hotel tech stack, from booking engine to check-out.
Our integrated hotel payment systemGuestPay connects every transaction from booking to check-out into one place. No chasing chargebacks and no more waiting for your money to arrive. One gateway, one settlement cycle and one reconciliation report, built right into your software with Access Evo.
Payments delivered instantly. It’s not magic. It’s Evo.
Join the thousands of hotels simplifying their payment processes
What hotel payments cost you today
Sources: Journey / Hospitality Technology, Adyen Hospitality and Travel Report, Hotel Tech Report PMS Buyer Survey, 2024 POS Software Trends Study.
%
of UK card transactions are now contactless
%
of hospitality executives spend excessive time on manual payment reconciliation
%
of hospitality businesses say fragmented payment systems are inefficient and time-consuming
%
of outages occur during peak trading periods
One connected hotel payment system with every touchpoint covered
Your booking engine, OTA channels, front-desk terminals and MOTO transactions all involve payments. But are they working together?
Access Hospitality's hotel payment system connects every payment touchpoint built into your software sitting alongside your hotel PMS, EPoS and booking engine.
That means no more:
- Switching between systems to reconcile payments
- Manual cross-referencing
- Matching two separate settlement reports manually
When your hotel payment system works together, your operations get simpler for both your team and guests.
Don’t let hotel payment problems keep you up at night
Fed up of credit card fees and slow payouts?
You work hard for every booking, so you shouldn't have to wait to see the money arrive. Our hotel payment gateway offers competitive rates, transparent transaction costs and T+2 settlements, so your cash flow moves at the pace your business needs.
Is manual admin eating into your team's time?
Take the mundane manual pressures away with automated reconciliation that runs in the background. Charges match automatically at the end of every shift which gives your team their time back.
Chargebacks costing you money?
Every chargeback conversation is something you’d rather not have to deal with. Every approved payment is tokenised, so your team never touches card data directly. But when a chargeback occurs, you’re ready for it. Your payments provide you with the acquiring infrastructure, and fraud detection is built in.
Are data silos slowing your team down?
Juggling separate systems for payments, reservations and reporting leaves gaps where errors hide. When payments sit directly inside your hotel PMS, everything stays in sync. You get one settlement cycle and one reconciliation report.
What's included in our hotel payment gateway
Omnichannel payment processing
Accept payments across every channel online, face-to-face and over the phone.Room bookings and front-desk payments all go through one gateway, so every transaction sits in one system. If the network drops, offline chip and PIN keeps taking payments at the front desk.
Hotel payment automation
Reduce manual admin with automated payment rules set by your rate type. Reconciliation runs itself. Charges match at the end of every shift, so your team isn’t working with the wrong numbers. Non-refundable rates collect payment upfront and flexible rates hold card details for later, all handled automatically by your hotel payment system with no staff getting involved.
Secure tokenisation
Every approved payment is tokenised, so your team never has to handle sensitive card data. Your team never handles sensitive card data directly and your hotel stays PCI DSS compliant without the admin headache.
Collect payments before guests even arrive
Send guests a branded, secure payment link straight to their inbox. PayLink integrates directly into the reservation process so guests can confirm their booking with a single click improving revenue rates and reducing no-shows.
Next-day settlement
Funds are processed within one working day, giving your hotel faster access to profits and smoother financial operations.
Real-time reconciliation
Charges match automatically at the end of every shift. You see every transaction in one portal, and you can check payment performance across every property without logging in and out of separate systems.
A hotel payment system hoteliers trust
+
hoteliers
using our smart software solutions
st
Awarded “Most Innovative Payment Solution”
at the Merchant Payment Ecosystem Awards.
online check-ins
using our digital systems
Access Evo turns your payment data into answers
Most payment data sits in reports your team has to go looking for. Access Evo brings up what matters, when it matters, so you don’t have to dig for it.
- Ask Access Evo questions such as "Can you breakdown payments by method?" and get instant analysis across all your systems.
- See payment patterns and failures in real-time, without opening a single report.
- Connect payment data with room types and guest segments for deeper insights.
- Turn hours of reconciliation into seconds with automated intelligence.
- Compare payment performance across your entire property group in one view, instantly.
How our hotel payment system works
Step 1 – Guest pays
Your guest pays securely at the front desk, online or over the phone.
Step 2 – Instant authorisation
Every transaction is checked in real time through the one gateway, so it's verified the moment it happens.
Step 3 – Secure tokenisation
Card data is tokenised, so your team never touches it. With PCI DSS compliance built in, card data is fully protected.
Step 4 – Swift settlement
Funds settle after each transaction, in one settlement cycle across every touchpoint.
Simplified payment processes whenever you need it
Since implementing Access Hospitality’s payments solution, I have saved a significant amount of money for our hotel as well as valuable time. Cashing up is now easier than ever and I’m not losing time trying to balance up. The onboarding team made it really easy for us and having just one portal is brilliant. Access Hospitality support has always been helpful, and now they can look after any payment queries I have too.
The smarter way to handle hotel payments starts here
Get your hotel payments working together
Stop balancing payments manually. Explore how our payment solution creates one gateway for your hotel to make every stay smoother for your guests.
Booking Engine
Maximise your direct bookings and improve guest experiences with our hotel booking management software.
Guest Engagement
Embrace the technological era with our digital check-in/out processes.
Vouchers
Integrate vouchers and gifts to reward your guests and boost profits, increase revenue and build customer loyalty.
Hotel EPoS
Reduce manual tasks, stay in full control and gain clear insights into your hotel’s performance with our seamless hotel EPoS solution.
Payments FAQs
What is a hotel payment gateway and do I need one?
A hotel payment gateway is the technology that authorises and processes card and digital payments made by guests online, at the front desk or over the phone. Without a gateway integrated into your hotel PMS, hotels face manual reconciliation, slower settlements and better fraud exposure. Access Hospitality's integrated hotel payment gateway connects every transaction channel into one system.
What is the best payment gateway for hotels?
The best hotel payment gateway for your property will depend on the size of your operation, your booking channels and your PMS. For hotels that want full integration with property management, EPoS and guest engagement tools, a purpose-built hospitality payment solution, offers significant advantages over generic payment processors: pre-negotiated rates, next-day settlements and built-in chargeback management.
How does hotel payment automation work?
Hotel payment automation uses pre-configured payment rules to collect deposits, full payments or card guarantees at the right time without staff having to trigger each transaction manually. For example, a non-refundable rate can be set to collect full payment at the point of booking, while a flexible rate holds card details for later settlement. Our payments solution handles this automatically based on the rules you set.
Can I use Access Hospitality payments solution across multiple hotel properties?
Yes. It is built for hotel groups as well as independent properties. Managers can compare payment performance across all sites in real time through a single portal, with Access Evo providing instant cross-property analysis.
Is Access Hospitality payments PCI DSS compliant?
Yes. Our payments solution uses secure tokenisation, meaning card data is never stored in your hotel systems. All transactions meet PCI DSS standards to keep your guests' payment data protected.
Will I still need a separate payment provider?
No. One company owns both the software and the payments, so there’s no middleware to set up or plug in afterwards.
What happens if the network goes down at the front desk?
Offline chip and PIN is live at the front desk, so you can keep taking card payments when the connection drops.
How does reconciliation work?
Charges match automatically at the end of every shift. You see every transaction in one view, so you can end the day without matching two settlement reports manually.
How does it protect against fraud?
Fraud detection is built into our payments software. Real-time fraud alerts give you the records you need to fight disputes, and chargeback management is built in if one comes in.