Our comprehensive table booking software manages every aspect of your reservations and enquiry management.
Our fully integrated systems make restaurant reservations, enquiry management, table management, comprehensive reporting, pre-ordering and payment easier for you to manage, as well as simplifying the customer enquiry and communication process.book demo
Our booking and reservation software, Access Collins, helps you look after your guests at every stage of the customer journey, from discovery, to booking their visit and even to the post-visit follow up comms. Our booking and reservation system is used by over 4,500 restaurants, bars, pubs and clubs throughout the UK and has booked in over 50 million covers to date.
more bookings/enquiries from your website
enquiry increased conversion rate
hours a year saved with increased efficiency
unparalleled satisfaction rating for our support and account management
Our table booking software helps you manage your guest’s customer journey from start to finish, increase bookings to your venue and increase efficiencies by automating and digitalising manual tasks and keeping it all in one place!
A comprehensive booking and reservation management system helps you deliver a simplified booking process to your guests and in turn increase reservations to your venue. In our Tech Report series, we discovered that 54% of consumers would be deterred from visiting a venue if they couldn’t pre book a table online.
With that in mind, benefits to you and your guests when using our reservation system include:
Our comprehensive restaurant, bar and pub booking technology allows you to optimise your space and increase efficiency. With over 3.5m visitors to our sister site www.designmynight.com each month and our booking partners such as Match Pint, we can also help you achieve a significant increase in online bookings.
Access Collins gives you the ability to manage all booking enquiries, regardless of whether they are from your website, social channels or a phone call, in one central system - improving your conversion rate on average by 24% or more. We provide the tools to set your own rules to take real-time bookings and enquiries all through one reservations website widget.
Our sister site, designmynight.com, is the UK’s largest (and dare we say best) hospitality discovery platform, boasting over 21 sites (think Manchester, London, Leeds and beyond) along with an audience of over 12 million page views a month.
With a content team keeping users up to date with the finest London bars, best Brighton brunch spots and must-attend immersive experiences, you'll find their guides and blogs ranking in #1 spots on Google, their social audience reaching over 600,000 people, and their newsletter audience toppling 500,000 subscribers. Want your pub listed in a guide covering the UK's best beer gardens? They've got a page for that. Your restaurant in a list of Bristol's best dining spots? They've got a page for that too.
The best part? Take bookings and sell event tickets directly on designmynight.com when using Access Collins and Access Tonic, tapping directly in to their engaged and hospitality-hungry audience.
Get in touch to hear more about their website marketing options, social media marketing packages and more
Reserve with Google is changing online reservations by allowing potential customers to book directly from Google listings and Google Maps, so they never leave Google to make a reservation.
These bookings go straight into the Access Collins system, which was the first booking system to offer customers the ability to also manage enquiries, particularly bigger parties and group bookings, through Google. Enquiries from Google listings and Google Maps come directly into Access Collins, putting our customers in the unique position of being able to quickly and easily respond to enquiries, bringing them additional revenue from converting larger bookings.
Detailed reporting data enables you to analyse performance at a site or group level, and understand which channels are driving the most footfall and bookings. Whether a Finance Director, Operations Manager or General Manager, you can get instant access to all the data you need.
Our table management tool gives you the flexibility to put multiple groups in one area, put one large group over multiple areas, turn your tables every 2 hours –whatever suits your operational goals. It's all simple to do and quick to look at on the day/night to see where your spaces are.
10 ways restaurant operators can drive footfall and increase profits - download guide
Looking for a tool to quickly and easily send branded customer communications? Our technology allows you to tailor the look and feel of all email communications to your customers, to suit your brand.
We believe in breaking boundaries and are constantly revolutionising our clients' perceptions of what they expect in a reservations system. Let’s take you on a Access Collins customer journey
For larger enquiries and busy seasonal periods like Christmas, you can send your customers online, digitised menus for them to fill out and send to their teams/friends. Utilise automatic chasing tools and have your kitchen sheets, function sheets and table place cards all available at the click of a button. Elevate your venue to the next level.
During service, manage your queue with live, up-to-date wait times for your host, plus interactive and automated SMS messages for your customers - who can also get in the queue automatically via your website.
Be able to take payments/card authentications at the point of booking, or for larger enquiries, send out online requests to secure a booking. Increase your booking efficiency and reduce no shows.
Imagine being able to manage all your and your team’s email communication, in one central system, logged against each enquiry. Consistent brand emailing and complete visibility of all unread and sent emails to/from your customers.
The needs surrounding online reservations have changed. Smart in-service tools and fully integrated; online enquiry management; pre-ordering and payment is the new customer standard. It’s time a system recognised this.
The casual dining space has evolved. As well as real-time restaurant booking capability, we can also help manage private dining, group bookings, pre-orders, deposits, and yes, even the Christmas season!
Pubs can essentially be bars, restaurants and private hire venues, all in one. We help manage all aspects of your pub's bookings and enquiries, which is why so many major pub groups already rely on us.
An organised guestlist, pre-paid tables and paid entry are all fundamental to a smooth operation; Collins can manage all this for you as well as take drinks pre-orders at the point of booking.
Take enquiries from your site into an organised and trackable, managed system. Take pre-orders and pre-payments, print clear and instant function sheets, and ensure great communication with your client.
Online bookings have increased by 42% with Access Collins
The flexibility that Access Collins allows through its enquiry management features were key to getting buy-in internally and maximising trade
The transparency of the system and clever reporting helps you to understand the behaviour of your guests and the easy to change 'back end' means you can implement changes based on this data instantly
We have been able to maximise floor space, turning tables, and most importantly our own time; Collins is wonderfully simple to use
We have seen the value of Collins and continue to drive sales via the facilities it provides, including, Collins Pre Orders, Collins Pay, table planning, enquiry reminders & loads more!
Working across a collection of venues, the enquiry management system has helped our team of event managers work more efficiently and cohesively in managing and converting enquiries.
Access Collins has boosted online reservations and given the Fuller's team more freedom to focus on what is important to them.
Fuller's is a family-run brewery with a fantastic range of unique and charming pubs which deliver friendly service and first class ales.
Since implementing Access Collins, an online reservations and management system, Fuller's has had the freedom to focus on what is important to them, which is providing great customer service. The system has been easy to use, and they have seen online bookings increase by 42%.
PINS Social Club is a multifunctional venue in Liverpool, with three core elements, drinks, food and activities, that opened in February 2020. They're all about people connecting authentically through competitive socialising.
Prior to working with Access Collins, PINS had a system in place that really didn't support the smooth running of their sites, from back-office management to guest experience, there were many aspects of their operations they were looking to address with the new software.
Bringing onboard Access Collins has enabled them to have a system that has tailored to their needs, while considerably improving the areas proving problematic with the old system.
Download the full case study to find out more on the issues PINS faced and how implementing Access Collins helped solve these issues, enabling them to concentrate on delivering a fantastic guest experience.
download case study
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