Booking and Reservations
Drive more bookings and be discovered by new customers with the ultimate hospitality booking software, Access Collins, from £135 per month, per site. No matter the service industry you’re in, whether it’s restaurants, hotels, pubs or clubs, our hospitality booking software will adapt to suit your needs.
Seamlessly manage bookings, tables and guest interactions while getting in front of 4 million monthly visitors on our partnership platform, DesignMyNight.
From discovery to booking and even managing post-visit communication, Access Collins hospitality booking system has you covered.
Be in front of an audience that spans over 3.9 million monthly visitors and over 61 million monthly Google impressions
Manage all booking enquiries from your website, over the phone or social channels in one central system
Automate and digitalise manual tasks - take real-time bookings and send automated booking reminders and follow ups
From single sites to multi-sites, our booking system supports all types of hospitality venues from bars, pubs, restaurant reservations software, immersive experiences and more.
Access Collins provides the tools that enable you to take real-time bookings and enquiries, with full flexibility over payment options, through one reservations website widget to manage your guests’ journey from start to finish.
Partner our hospitality booking system with a powerful marketing engine in the form of the UK’s largest (and dare we say best) hospitality discovery platform, designmynight.com.
Be part of an audience that spans over 3.9 million monthly visitors and over 61 million monthly Google impressions, along with a monthly reach of over 3.6 million on Google.
Watch the webinar to find out more about the integration between our hospitality reservation system and EPoS solution >
more bookings/enquiries
from your website
increased conversion rate
from enquiries
hours saved
each year through increased efficiency
Boxpark
"Working with Access has been a really positive experience for us. Through the insights provided by Acteol CRM, we see the visit data, what our customers are spending, and what products they're buying. It gives us much more insight into our customers.
We’ve grown bookings incredibly…it’s not even a percentage increase of what we were before, it’s night and day what we were able to take and process."
Mitchells and Butlers
"Collins really allows us to view, track and also drive our conversion rates across all of our businesses, across the whole portfolio. Now we’re converting 80% plus across all of our brands, whether it be restaurant or wet led."
Fullers
Family-run brewery Fuller’s were looking for a booking system that would suit their range of unique and charming pubs and bars that deliver friendly service and first-class ales.
Since choosing Access Collins, Fuller’s have boosted online bookings by 42% and freed up time for the team to focus on what’s important to them – their customers.
Croeso Pubs
"The reservation numbers and resulting income speak for themselves but having a straightforward process that assists with time management is a massive help – we have so much more time back to focus on other areas of the business. The integration & support we have had from the Access Collins team has been amazing, from our initial contact through to getting an instant response and fix to a teething issue."
The Laine Pub Company
"Bookings have increased. It's the efficiency of getting customers booked into our pubs quicker, has increased our sales and booking rates as well."
The Scotsman Group
"Since going live with Access Collins we’ve seen a gradual increase in our overall conversion. On our previous system, we were converting an average of 20% of enquiries, but this rose to 40% with Collins and we are now sitting at an impressive 78% conversion rate."
Wahaca
"The flexibility that Access Collins allows through its enquiry management features were key to getting buy-in internally and maximising trade."
We Are Bar
"We have been able to maximise floor space, turning tables, and most importantly our own time; Collins is wonderfully simple to use."
Run a more profitable business, as well as provide exceptional guest experiences from one trusted source.
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Easy-to-use online voucher system can help your loyal customers share your venue through purchasing gift vouchers
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More about driving more table bookings at your venue, managing enquiries and generating more sales with hospitality booking software
Different types of booking systems and which is best for your restaurant
How to switch to a new online booking and reservation system
How to optimise your restaurant seating layout
Navigating the challenges of integrating hospitality CRM and booking systems
Drive footfall and increase revenue
What is the best restaurant reservation system in the UK?
Best ways to promote immersive experience venues
How does an online restaurant booking system work?
A hospitality booking system is an important part of the software that supports hospitality operations as it streamlines and simplifies the booking process across all channels, meaning you have more enquiries converted into bookings.
Hospitality booking management software gives you full visibility over your bookings and also allows you to flexibly manage and optimise your venue space. In addition, online reservation management enables you to manage pre-orders and take deposits at the point of booking, enabling you to more accurately plan stock and reduce no-shows.
An effective hospitality reservation system has many business benefits, such as increasing conversions of enquiries, maximising sales opportunities by optimising your venue space, reducing no-shows through pre-visit communications and payments and helping manage busy periods with queue management features.
Find out more by checking out our restaurant reservation software
There are two main types of hospitality booking systems in existence:
Both will help you take reservations for your venue, but in different ways and with varying benefits.
Find out more about the different types of booking systems, and the pros and cons of each >
You can improve the efficiency of your venue's reservation system by adopting a digital system that allows all enquiries to be managed from one centralised platform. Having an efficient and simple-to-use reservation system is essential for the smooth operation of your venue.
The advantage of a digital reservation system over manual booking diaries allows you to keep an accurate and up-to-date record of reservations that can be accessed easily. As pre-orders and other information can be stored along with the booking, there is less room for human errors or missing information, allowing for a better experience for your guest.
Online hospitality booking software also enables you to optimise sales opportunities by optimising your venue space and reducing no-shows by offering pre-orders and deposit-taking at the point of booking.
An efficient way to assess the return of your investment on a reservation system is to calculate your baseline (number of bookings, table turnaround rate, etc.) and compare it to the results after implementation.
Find out more about the ROI of hospitality reservation systems
Pricing structures of reservation management systems for hospitality can vary depending on the provider.
In addition to the main pricing elements, there are other costs that you may need to consider, such as training and set up fees, integration fees and add-on features.
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