Booking and Reservations

Hospitality reservation software 

Our comprehensive table booking software manages every aspect of your reservations and enquiry management.

Our fully integrated systems make restaurant reservations, enquiry management, table management, comprehensive reporting, pre-ordering and payment easier for you to manage, as well as simplifying the customer enquiry and communication process. 

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Why use our hospitality reservation software? 


Our booking and reservation software, Access Collins, helps you look after your guests at every stage of the customer journey, from discovery, to booking their visit and even to the post-visit follow up comms. Our booking and reservation system is used by over 4,500 restaurants, bars, pubs and clubs throughout the UK and has booked in over 50 million covers to date. 

Stats 14Percent

more bookings/enquiries from your website

Stats 24Percent

enquiry increased conversion rate

Stats 1000

hours a year saved with increased efficiency

Stats 97 100

unparalleled satisfaction rating for our support and account management

Core features of table booking software

Our table booking software helps you manage your guest’s customer journey from start to finish, increase bookings to your venue and increase efficiencies by automating and digitalising manual tasks and keeping it all in one place!  

  • Drag and drop table management tool allows you to flexibly manage and optimise your venue space  
  • A full range of enquiry management tools allow you to manage all inbound and outbound reservation enquires within the booking system 
  • Comprehensive reporting enables you to analyse performance at site or group level and understand which channels are driving the most footfall 
  • Our open API enables seamless integration with your EPoS provider, CRM system, reporting tools and other external systems 
  • Increase booking efficiency and reduce no shows with the ability to take payments and deposits at the point of booking and enable customers to pre-order ahead of their visit 
Assets 820X460 Benefits

Manage every aspect of your reservations and enquiry management

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Benefits of our reservation management system 

A comprehensive booking and reservation management system helps you deliver a simplified booking process to your guests and in turn increase reservations to your venue. In our Tech Report series, we discovered that 54% of consumers would be deterred from visiting a venue if they couldn’t pre book a table online.  

With that in mind, benefits to you and your guests when using our reservation system include:

  • Improve conversion and save time by managing all booking enquires in one place, whether they’re from your website, social channels or over the phone 
  • Maximise sales by using our smart space finder and table management tools to ensure you never lose a booking  
  • Reduce no shows by sending automated booking reminders and taking payments and deposits ahead of time  
  • Manage busy times with Access Collins LiveWait which allows guests to add themselves to a virtual queue, get updates on wait times and remove themselves from the queue all with no manual actions for your teams 
  • Utilise our additional ticketing and vouchers products to market events effectively and create extra revenue opportunities  
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Access 11

Customers using our table booking software

Big Table Group
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Fullers Logo
Nightjar Logo
Youngs Logo Collins
Alchemist Logo

Features of our restaurant booking system

Smart Table Reservations 

Reservation management

DesignMyNight 

Reserve with Google 

Comprehensive reporting 

Table management 

Simplify customer communications 

Automation 

Pricing - Unbeatable functionality, incredibly affordable 

Integration 

Smart Table Reservations 

Our comprehensive restaurant, bar and pub booking technology allows you to optimise your space and increase efficiency. With over 3.5m visitors to our sister site www.designmynight.com each month and our booking partners such as Match Pint, we can also help you achieve a significant increase in online bookings. 

  • Fully automated booking system 
  • Ability to join tables in real-time 
  • Comprehensive floor plan management 
  • Check-in capabilities 
  • Automated wait-list technology 
  • Three different customisable digitised views for service 
  • Cloud-based technology 
  • Secure data available 24/7, on any device 

Reservation management

Access Collins gives you the ability to manage all booking enquiries, regardless of whether they are from your website, social channels or a phone call, in one central system - improving your conversion rate on average by 24% or more. We provide the tools to set your own rules to take real-time bookings and enquiries all through one reservations website widget. 

  • Set reminders and track the progress of enquiries 
  • Take deposits and pre-orders 
  • Print function sheets, create invoices and VAT receipts 
  • Manage and plan for large table bookings, groups and events 
  • Smart space finder tools to view which of your venues has space on certain date ranges, times and even by area to redirect customers to an alternative venue 

DesignMyNight 

Our sister site, designmynight.com, is the UK’s largest (and dare we say best) hospitality discovery platform, boasting over 21 sites (think Manchester, London, Leeds and beyond) along with an audience of over 12 million page views a month.  

With a content team keeping users up to date with the finest London bars, best Brighton brunch spots and must-attend immersive experiences, you'll find their guides and blogs ranking in #1 spots on Google, their social audience reaching over 600,000 people, and their newsletter audience toppling 500,000 subscribers. Want your pub listed in a guide covering the UK's best beer gardens? They've got a page for that. Your restaurant in a list of Bristol's best dining spots? They've got a page for that too.  

The best part? Take bookings and sell event tickets directly on designmynight.com when using Access Collins and Access Tonic, tapping directly in to their engaged and hospitality-hungry audience.  

Get in touch to hear more about their website marketing options, social media marketing packages and more 

Reserve with Google 

Reserve with Google is changing online reservations by allowing potential customers to book directly from Google listings and Google Maps, so they never leave Google to make a reservation.  

These bookings go straight into the Access Collins system, which was the first booking system to offer customers the ability to also manage enquiries, particularly bigger parties and group bookings, through Google.  Enquiries from Google listings and Google Maps come directly into Access Collins, putting our customers in the unique position of being able to quickly and easily respond to enquiries, bringing them additional revenue from converting larger bookings. 

Comprehensive reporting 

Detailed reporting data enables you to analyse performance at a site or group level, and understand which channels are driving the most footfall and bookings. Whether a Finance Director, Operations Manager or General Manager, you can get instant access to all the data you need. 

  • Detailed reports from a venue group and individual venue level 
  • Instant access to customer information such as birthdays, booking history and more using our tagging tools 
  • Access all your data via our API and extract into your own back of house reporting tools 
  • Cloud-based for instant access from any device and location – whether in office or travelling between sites 

Table management 

Our table management tool gives you the flexibility to put multiple groups in one area, put one large group over multiple areas, turn your tables every 2 hours –whatever suits your operational goals. It's all simple to do and quick to look at on the day/night to see where your spaces are. 

  • Easy-to-use drag and drop functionality to lay out your venue for service 
  • Plan ahead for special occasions, busy events and festive seasons to maximise space 
  • One click run sheet generator displays your heads for the night, breakdown of bookings, and notes for each table, deposit codes and more 

10 ways restaurant operators can drive footfall and increase profits - download guide 

Simplify customer communications 

Looking for a tool to quickly and easily send branded customer communications? Our technology allows you to tailor the look and feel of all email communications to your customers, to suit your brand.  

  • Send branded customer communications 
  • Set up email templates, upload menus and venue photos to one central cloud to use in your customer communications 
  • Use smart features to send automated booking reminders, follow ups and manage inbound table reservation emails through your own internal reservations mailbox 
  • Access Collins Mail and Access Collins Call enable you to manage enquiries and bookings automatically and through one system 

Automation 

  • Online and automated pre-ordering tool with allergen filters, enables you to send customers online, digitised menus for them to fill out and send to on to the rest of their party 
  • Make use of automatic chasing tools, plus print kitchen sheets, function sheets and table place cards at the touch of a button 
  • Automated queuing technology for your host and guests allows you to manage your queue with live, up-to-date wait times, plus interactive and automated SMS messages for your customers 

Pricing - Unbeatable functionality, incredibly affordable 

  • One monthly flat-fee, per site. 
  • Free setup. 
  • Quick ROI with increased conversion rate, more bookings in and less no shows 
  • No cover fees for bookings from your own website 

Integration 

  • Our open API enables you to connect to your EPOS provider, CRM system, reporting tools and other external systems to and from Access Collins 
  • Manage all inbound and outbound reservation emails within Access Collins 
  • Ability to take online PCI compliant payments and card authentications either online at the point of booking (with no staff interaction needed), or for larger groups as a deposit to secure the booking
  • Let's your customer book directly from your website or make an enquiry depending on the rules set up to differentiate between what comes as a confirmed booking or an enquiry to be followed up by a member of your sales team. No need for a separate contact form or redirect to a third party site which helps keep the process simple and increased conversion rates 

Additional features of our table booking software 


We believe in breaking boundaries and are constantly revolutionising our clients' perceptions of what they expect in a reservations system. Let’s take you on a Access Collins customer journey

Our reservation software caters for everyone

The needs surrounding online reservations have changed. Smart in-service tools and fully integrated; online enquiry management; pre-ordering and payment is the new customer standard. It’s time a system recognised this.

Restaurants

The casual dining space has evolved. As well as real-time restaurant booking capability, we can also help manage private dining, group bookings, pre-orders, deposits, and yes, even the Christmas season!

Pubs

Pubs can essentially be bars, restaurants and private hire venues, all in one. We help manage all aspects of your pub's bookings and enquiries, which is why so many major pub groups already rely on us.

Bars and clubs

An organised guestlist, pre-paid tables and paid entry are all fundamental to a smooth operation; Collins can manage all this for you as well as take drinks pre-orders at the point of booking.

Private hires

Take enquiries from your site into an organised and trackable, managed system. Take pre-orders and pre-payments, print clear and instant function sheets, and ensure great communication with your client.

Featured in

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Logo Guard
Logo Big Hospitality
Logo Morning Ad
Logo Restaurant Mag
Evening Standard

How operators can drive footfall and increase revenues 

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What our customers say...


Online bookings have increased by 42% with Access Collins

Fullers

What our customers say...

The flexibility that Access Collins allows through its enquiry management features were key to getting buy-in internally and maximising trade

Wahaca

What our customers say...

The transparency of the system and clever reporting helps you to understand the behaviour of your guests and the easy to change 'back end' means you can implement changes based on this data instantly

Nightjar

What our customers say...

We have been able to maximise floor space, turning tables, and most importantly our own time; Collins is wonderfully simple to use

We are bar

What our customers say...

We have seen the value of Collins and continue to drive sales via the facilities it provides, including, Collins Pre Orders, Collins Pay, table planning, enquiry reminders & loads more!

Brewhouse & Kitchen

What our customers say...

Working across a collection of venues, the enquiry management system has helped our team of event managers work more efficiently and cohesively in managing and converting enquiries.

Gaucho

Running between 1-3 sites? Access Juice gives you Reservations + EPoS + time and attendance and more...

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Booking and Reservations

Fuller's

Access Collins has boosted online reservations and given the Fuller's team more freedom to focus on what is important to them.

Fuller's is a family-run brewery with a fantastic range of unique and charming pubs which deliver friendly service and first class ales.

Since implementing Access Collins, an online reservations and management system, Fuller's has had the freedom to focus on what is important to them, which is providing great customer service. The system has been easy to use, and they have seen online bookings increase by 42%.

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Booking and Reservations

PINS Social Club

PINS Social Club is a multifunctional venue in Liverpool, with three core elements, drinks, food and activities, that opened in February 2020. They're all about people connecting authentically through competitive socialising.

Prior to working with Access Collins, PINS had a system in place that really didn't support the smooth running of their sites, from back-office management to guest experience, there were many aspects of their operations they were looking to address with the new software.

Bringing onboard Access Collins has enabled them to have a system that has tailored to their needs, while considerably improving the areas proving problematic with the old system.

Download the full case study to find out more on the issues PINS faced and how implementing Access Collins helped solve these issues, enabling them to concentrate on delivering a fantastic guest experience.

 

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PINS 1

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