AU & NZ
SG
MY
US
IE
%
of staff time is spent on bills and payments
From the first click to the final receipt
The Reservations & Ordering Suite is here to connect your systems and data for an optimised, revenue-maximising customer journey from bookings to payment.
Put your guest in control and let your systems do the rest:
The problem?
Too many missed moments
Table 3 waits too long for the bill and decides they won't visit again. Customer lifetime value lost. Table 4 wants to order dessert but can’t catch their server's eye - that's £20 gone. Happens five times in one service? That’s £100. Every weekend? £10,000 a year on lost desserts alone. Revenue potential walking out the door.
All because your data is disconnected, a problem that causes service bottlenecks and prevents opportunities for upsells, costing UK restaurants £480m every year.
%
of bar customers will leave after a 10 minute wait
%
of venues operate below 85% capacity due to inefficiencies
Lost Details
A booking says "3 vegans and a dairy intolerance" but the kitchen doesn't get to see it in advance. The chef only finds out when the order comes in, which leads to unnecessary stress, understocked inventory and unsatisfied guests.
Slow Service
Guests have to wait 8-12 minutes just to pay the bill. That's precious time that they don't want to sacrifice. This frustrates them, so you lose them as returning customers, and it slows down your table turns, costing you covers.
Lost Revenue
Not only do slower table turns cost you covers, but when systems don't talk, you miss chances to upsell, take servers away from their tables, and damage guest loyalty. On average, venues lose out on £100k a year to these inefficiencies.
The solution:
The Reservations & Ordering Suite
Ensure seamless communication between your guest, the floor and the kitchen to maximise every opportunity for revenue growth and upsell potential.
By giving your guests the freedom to control their service, with digital ordering and payment options, you capture every impulse buy: from that extra side dish to a final round of espressos. And with fully connected systems, you unlock data insights that drive exceptional service, eliminate silly mistakes and improve operational efficiency.
%
of restaurant bookings now happen online
%
of diners prefer venues with digital ordering options
%
of under-35s expect to pay via phone or QR code
Proof in the pudding
Hours Saved Annually
Closing the gap between fragmented systems with automatic data flow from reservations to payment.
%
Spend Per Head Increase
Capture every order impulse and utilise smarter upselling to increase spend per head by up to 30%.
%
Faster Turns
With a convenient Pay at Table self-service option, you can turn tables 20% faster and maximise covers.
Service accelerated. Experience delivered. Revenue optimised. Insights achieved.
How does the Reservations & Ordering Suite work?
Reservations
Your guest makes a booking with you:
It's easy for them to navigate the booking widget online, view real-time availability and find exactly what they want. There’s the option to pre-order, choose a specific seating area, or add extras in advance. They can add their dietary preferences and, if the venue requires, provide their card details or pay the deposit. Easy peasy.
Want to give your customers the choice to book over the phone? An AI agent is available to take the reservation and all the same details too. No around-the-clock staff monitoring needed. Smart and seamless reservations that drive more covers and delight every guest.
All that booking data syncs to your Collins Evo reservations diary, where it automatically alerts your team, and to your EPoS Evo and Order Genie handheld terminals too - so everyone can see who, what, where, when and why.
Hospitality EPoS
Your guest arrives at the venue for their reservation:
Before they even arrive, your connected bookings and EPoS allowed your team to get ahead. 3 vegans coming? You knew in advance and could prep back-of-house, ordering in an extra dairy-free dessert option with Menu Manager and checking your inventory levels, all in one place.
When your team logs guest arrival in Collins Evo, any dietary requirements, pre-orders or booking details are highlighted again and sent straight to the Kitchen Display System via EPoS Evo, and to your Order Genie handheld terminals (the best-in-class portable order and payment devices). Everyone knows what they need to do to prioritise the guest's needs.
This allows you to deliver better service, like having a gluten-free menu and kitchen prep area at the ready – without your guest needing to remind you. Remove friction at every stage and see both operational efficiency and customer satisfaction soar.
Ordering
Flexible ordering options allow guests to take control of their service:
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Order via server at the table, using a handheld terminal.
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Order via server at the counter, using an EPoS terminal.
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Order online using a QR code or mobile app.
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Order online using a digital tab system for incremental ordering and full mobile tab management.
However your guest orders, it is accurately captured in a single table view and passed to where it needs to be. Plus, no moment gets missed.
Table 4 wants dessert but can't catch anyone's eye? Flexible ordering options mean they can order immediately via QR code or your mobile app – turning "Shall we just get the bill?" into "Have you seen the 2-for-1 dessert special? I want one!”
That’s not all: our intuitive ordering systems support you to easily increase average transaction value (ATV) through upselling. Include marketing promotions within your online ordering menu, or add triggered prompts within your terminals, so servers can push relevant upsells and increase check value.
Payments
Versatile payment options make the hospitality experience easier for both you and your guests:
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Online ordering through a QR code or mobile app allows guests to pay online as they make each order, perfect for those rush-hour shifts when the table turns are blink-and-you’ll-miss-it.
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A digital tab system allows guests to keep adding to their mobile tab and pay at the end of their visit. Ideal for hybrid service models or staff-free zones, and great for boosting basket size.
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Pay at table options allow guests to order with their server, but still pay in 90 seconds via QR code, so you can turn your tables faster (20% faster to be exact) and reduce friction at end-of-meal moments.
Whatever payment method your guests use, it is underpinned by our GuestPay insights layer. GuestPay ensures that every data touchpoint, from first reservation, to ordering and payment, is linked to a booking profile where lifetime value data is updated, stored and analysed.
AI Power
The Access Evo Reservations and Ordering Suite brings AI‑enhanced intelligence to every step of the customer journey, unifying booking through to payment:
- Predictive AI recommendations use historic customer behaviour to suggest informed upsells and help you provide exceptional service with true attention-to-detail, so you can drive more revenue with ease.
- Copilot AI assistant eliminates manual reporting. Ask ‘How did parties of 10+ perform last Saturday?’ and get an instant answer drawing from bookings, orders and payments – no spreadsheets needed.
- Data analytics in Access Evo’s AI-powered Feed allow you to make smarter, faster decisions. Predict peaks and keep service flowing when it matters most, spot issues early and protect your margins, and find new profit opportunities within your menu management.
Calculate your revenue growth potential
Wondering how much more revenue your venue could generate with connected bookings, ordering and payments? Don’t guess your growth - calculate it.
- See your revenue potential across covers, peak days and average transaction value
- Quantify time and cost savings from eliminating manual tasks across your teams
- Reduce no-shows and grow spend with deposit-backed bookings and QR ordering
"The main blockers preventing businesses from using integrated tech are: fragmented systems that don’t talk to each other, the assumed cost and complexity of integration, and staff resistance or lack of time. AI can help overcome these blockers and make adoption simpler when you invest in solutions that integrate easily or operate as unified platforms."
Martin Verdon-Roe, GM Food and Beverage
The power of connection
£K
Annual benefit per site
With a fully connected system, where data flows, no-shows are eliminated, time is saved and revenue opportunities are maximised.
Hours saved annually
Early adopters of the Reservations and Ordering Suite see huge time savings from digitising and connecting manual booking, ordering and payment processes.
%
More likely to return
Guests who enjoy a seamless booking to payment experience are 82% more likely to become loyal customers, increasing their lifetime value.
Don't let a service bottleneck decide your profit margins
See the Reservations & Ordering Suite for yourself:
FAQs
What is the Access Evo Reservations & Ordering Suite?
Our Access Evo Reservations and Ordering Suite is the only fully-connected platform in the UK market that natively integrates market-leading reservations with best-in-class ordering, EPoS, kitchen operations and payments. The modules that can be included are:
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Reservations – Access Collins Evo
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EPoS – Access EPoS Evo
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Ordering – Order Genie, QikServe Online Ordering, QikServe Open Check
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Payments – GuestPay, QikServe Pay at Table
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Kitchen Display System and Menu Manager
Together, these solutions are designed to make every guest visit more valuable: driving upsell opportunities to maximise ATV, enabling 90-second pay at table to deliver 15-20% faster table turns and optimise covers, and automatically flowing data from booking to kitchen for operational excellence.
Is the Access Evo Reservations & Ordering Suite for small venues or large hospitality groups?
Like all of our solutions at Access Hospitality, our Access Evo Reservations & Ordering Suite is built to scale and customisable to you.
While we power major groups like Young's, the modular pricing allows independent venues to professionalise operations immediately by starting with the modules you need and expanding as you grow.
So, whatever your business - independent venue, multi-site operator or large hospitality group - our Reservations & Ordering Suite is suitable for you.
How does Access Evo ensure data security?
Access Evo is the AI intelligence layer added within our Suites and our Evo-enabled products. It helps with data-driven analytics to maximise performance.
Access Evo uses AI at three strictly governed security levels:
- Private Environment: No customer data is ever used to train public OpenAI systems.
- Role-Specific Access: The AI only accesses data based on existing user permissions.
- Confidentiality: Each individual’s use of GenAI remains personally confidential.
How can the Access Evo Reservations & Ordering Suite help increase revenue?
By connecting your booking, ordering and payment systems, you prevent "revenue leaks" caused by disconnected data.
You also achieve:
- Faster turns: Integrated payments remove the 8-12 minute wait for the bill, turning tables up to 20% faster so you can fit in more covers.
- Smarter upselling: Because the system knows booking details, AI can suggest the perfect sides or drinks, increasing spend per head.
- No missed moments: With mobile ordering capabilities, your guests don't need to catch the server's eye to order extras - they can simply add them on to their order digitally.
- Zero errors: Dietary needs flow from booking to kitchen display, eliminating food waste and refunds.
How do I get started with the Access Evo Reservations and Ordering Suite?
Simply complete the contact form to speak with one of our dedicated Hospitality consultants. We’ll help you explore how our Suite can transform your revenue potential and service delivery.
Do I need separate logins for each part of the system?
No. Access Identity gives you a single, secure sign-on across all modules, so your team only needs one login to access everything.
How do I get support if something goes wrong?
You have one point of contact for all support needs, backed by 24/7 AI agents ready to answer your questions around the clock.
Take revenue optimisation to the next level
Maximise every upsell opportunity and streamline service with the Reservations & Ordering Suite.
Complete the form to speak to our team about how fully connected bookings, ordering and payments can unlock your venue's potential.
