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Build strong customer loyalty in the hospitality industry
Discover everything you need to know
From expert articles and success stories to practical guides and webinars, our Loyalty Hub is designed to provide insights, strategies and tools to help you create lasting connections with your customers and boost your business.
Discover what drives loyalty in 2025
Discover everything you need to know
We’ve pulled together the latest insights and practical tips to help hospitality operators like you build lasting loyalty. Find out what really keeps guests coming back and how you can turn that into more repeat visits.
2025 report in collaboration with KAM
A look into what’s driving customer loyalty for hospitality venues
Turning visitors into regulars
Strategies for building guest loyalty for pub, bar and restaurant operators in 2025
Strategies for building customer loyalty
Dive into practical tips, success stories and expert advice to create loyalty programs that resonate with your customers and drive engagement.
The complete guide to building customer loyalty in hospitality
How to create a winning loyalty program for your restaurant or hospitality venue
Turning visitors into regulars
Strategies for building guest loyalty for pub, bar and restaurant operators
Set up a customer loyalty programme
Learn how to set up a customer loyalty program for your restaurant to drive repeat business and reward loyal customers.
Increase customer loyalty
Boost customer loyalty and keep guests coming back with expert strategies.
Acteol Loyalty Infographic
How to create a winning loyalty programme for your hospitality venue.
The value of Stealth Loyalty
Learn the benefits of incorporating ‘stealth loyalty’ into your CRM strategy and maximising rich data sources.
Success Story: Gusto Italian
Discover how Gusto Italian transformed their Platinum Club scheme with Acteol CRM and drove high-value loyalty, achieving higher spend and visits with a massive boost in revenue.
Success Story: Gaucho
Transforming digital marketing by harnessing the power of personalized automation to deliver tailored customer experiences.
Success Story: Stonegate Group
Achieving a 4x industry-average email open rate with real-time technology.
Webinar: Loyalty program strategies
Implement effective loyalty program strategies and tactics to increase customer visits and boost spending.
Webinar: Irresistible loyalty programs
Crafting irresistible loyalty programs that drive hospitality excellence and keep guests coming back for more.
The space between visits: how CRM drives guest loyalty in hospitality
Watch Rose Tawil, Head of CRM at Acteol, explain why guest loyalty isn’t built in‑venue - it’s built in the moments after guests leave.
Technology & integration
Learn how to leverage CRM systems, loyalty software and EPoS integration to streamline operations and deliver personalised customer experiences.
Loyalty and rewards CRM software for hospitality
Build strong customer relationships, enhance guest experiences, and drive repeat visits through personalised rewards and targeted engagement.
Loyalty programme integration with EPoS
Learn to integrate a loyalty program with your EPoS system to enhance data management, track rewards in real-time, and boost customer retention.
EPoS integration is key to building customer loyalty
Learn how EPoS integration is key to building customer loyalty.
Success Story: Boxpark
Learn how Boxpark created a Single Customer View for better insights, enabling personalised experiences and informed decision-making to enhance customer relationships.
Guide: Building Customer Loyalty in Hospitality
Download our comprehensive guide, and discover strategies to enhance guest experiences and foster long-term loyalty.
Webinar: CRM segmentation and personalisation
Learn how to tailor your strategies for deeper customer engagement and lasting loyalty.
Seasonal & targeted marketing
Build a loyalty program your customers can't resist
Watch this short video to learn how to set up a successful customer loyalty program that drives repeat visits. Get practical tips, discover key strategies, and design a program that keeps customers coming back. Fill in the form to access the video and start building loyalty today.