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The Future of Hospitality Technology Has Arrived
Introducing Access EVO - Where Every Guest Interaction & Team Operation is Optimised by AI
We're thrilled to announce that Access EVO is available now for EPoS and Trail - for all the other Access products, EVO will be available starting with October 1st. This is the beginning of something truly revolutionary for how hospitality businesses work every day.
Join EVO Beta: Get exclusive first access as we roll out features!
What is Access EVO?
Access EVO is our AI-powered software that brings everything together - your team, your tools, and your data - with your own personal AI assistant. Hospitality moves fast, but software often slows you down. Too many passwords, systems that don't talk to each other, and no AI help make simple tasks take forever.
Whether you're juggling supplier costs, working out staff rotas, keeping up with health and safety, or creating amazing guest experiences - EVO changes all of that.
It's all connected - and EVO makes it work seamlessly: From the moment a guest discovers your venue online to when they become a regular, every touchpoint matters. Behind the scenes, you're juggling staff schedules, stock levels, compliance checks, supplier costs, and countless daily tasks that all impact the guest experience.
As one GM put it, "A hospitality venue isn't chopped into separate bits. It all flows together - if we don't have something in stock or check-in is slow, the guest's experience is impacted. It's all connected."
EVO is that connected technology - linking your front-of-house, back-office, and everything in between so your operations work as one unified system that delivers exceptional hospitality every time.
Core EVO Features That Change Everything
EVO Copilot - Your AI Helper for Everything
Ask questions and get instant answers about anything - supplier prices, staff schedules, compliance rules, or guest preferences. Write training materials, create marketing campaigns, or analyse sales data - all in half the time it used to take.
"CoPilot helped me write a campaign in half the time."
EVO Mobile - Your Business in Your Pocket
Check how things are going from anywhere - sales figures, staff attendance, stock levels, or guest feedback. Everything important, right on your phone.
"Being able to check performance from my phone is a game-changer."
EVO Feeds - Stay on Top of Everything
Get smart notifications for the stuff that matters - approval requests, schedule changes, safety alerts, and guest issues. Spot and fix problems before they affect your customers or your bottom line.
"Feeds save us so much time fixing issues before they escalate."
EVO Analytics - Make Sense of Your Numbers
All your data in one place - buying patterns, staff performance, guest satisfaction, and profit margins. Turn boring spreadsheets into clear insights that help you make better decisions and grow your business.
EVO Spaces - Your Personal Command Center
One dashboard that shows everything relevant to your role. Site managers see operations, head chefs see kitchen data, directors see the big picture - no more jumping between different systems all day.
Real Results from Real Customers: 80% of users said EPOS Evo was "significantly better" across 30 people at 20 businesses including GAIL's, Creams, Di Maggio's, and Randalls.
Your Data is Safe with Us
We know AI can feel scary when it comes to your business data. That's why Access EVO has 3 levels of protection:
- Company Safe: All your business, team, and guest information stays locked in our private system and is NEVER shared with public AI systems.
- Permission Based: Your existing access rules stay the same - people only see what they're supposed to see, even with AI helping them.
- Personally Private: Everyone's personal information stays private and secure at every level.
What This Means for You - Important Info
You'll See It Before You Can Use It: You might start seeing EVO features like Copilot, Feeds, and Analytics in your system, but they'll be switched on gradually as we make sure everything runs perfectly.
More Coming Soon: Features will become fully available as part of our planned rollout over the coming months. Keep watching for updates on when each feature goes live for your account.
Welcome to What's Next
EVO transforms every single guest moment - from their first Google search to earning loyalty points. What used to be separate systems that barely worked together is now one smart system that predicts what guests want and helps you deliver it exactly when they need it.
Welcome to Access EVO. Welcome to the future of hospitality.
It's not magic. It's EVO. ✨
Got questions about EVO? Your Account Manager and Customer Success team are ready to help.
Access EVO FAQs
When will I get full access?
From 1st October for all products, EPoS and Trail available now and additional features rolling out following that.
How does this affect my current system?
No impact to your current system, simply a significantly upgraded experience.
What training is provided?
Full training is available via in platform videos, guidance documents and support from your customer success team based on your plan level.