CPL Learning
Restaurant customer service training
Deliver exceptional customer service in your venues with our customer service training for restaurants. Our collection of customer service focused courses have been designed to help your teams deliver exceptional customer service to restaurant guests, improve guest satisfaction, and help to increase profit and brand reputation.
Engaging courses
Our selection of courses has been designed for both managers and employees who interact closely with your guests including anyone in a front of house, back of house or management role, working in a restaurant.
With over 30 years’ experience working with restaurants and hospitality, CPL Learning, an Access Company have worked closely with thousands of restaurant’s brands, helping them to identify their learning and development needs, taking them on a journey to ultimately help them achieve their goals.
Our engaging courses blend digital training methods and media to help your teams retain the knowledge they learn and deliver the best customer experience. We partner with some of the most influential learning content creators to deliver digital learning content that inspires your teams.
Benefits of restaurant customer service training
Delivering high-quality customer service training in your restaurant will help you:
Improve customer satisfaction scores - Deliver the best service to your guests. Customers who have the best experience possible are more likely to recommend your restaurant or leave a positive review.
Brand reputation - Your teams reflect your brand values, ensure they not only offer excellent service but can confidently and competently handle customer complaints and queries.
Increase efficiency - Customer service training helps your operation run more efficiently by ensuring your teams know how to prioritise tasks, handle complaints and deliver fast and efficient service.
Increase sales - Customer service training also helps your teams understand how to offer product recommendations, upsell items and increase check-in points with their tables which provides more opportunity to order extra drinks and items.
Efficient and convenient
Online learning is an efficient and convenient way to train your teams. Our online learning platform delivers all the customer service training your restaurant needs.
- Courses and assessments available online
- Accessible - available 24/7, 365 days a year on any device
- Flexible – learn on the go and at your own pace
- Covers all aspects of customer service training
- Available for single and multiple users
- Downloadable certificate available upon completion
- Endorsed by Institute of Hospitality
Build a loyal customer base by delivering an exceptional experience
Training courses tailored for the restaurant sector
Our collection of customer service training courses has been tailored for the restaurant sector, providing staff with the tools and expertise to handle difficult situations, manage customer needs and deliver exceptional service to your guests. Provide your customers with a positive experience and encourage repeat visits to your venue with our range of customer service training courses for restaurants.
Guest Recovery
Perfect for front-of-house team members of all levels of experience, this online course helps teams to learn to effectively handle guest complaints and maintain loyal customers.
- Explain the cost of poor complaint handling
- Understand and describe how complaints can benefit us
- Demonstrate how to resolve complaints efficiently
Guest Excellence
An excellent introduction to the importance of customer service and guest satisfaction. Develop your teams’ knowledge of guest excellence and improve guest satisfaction, profitability and reputation.
- Understand the negative impacts on business caused by poor service
- Learn how to provide what your guest needs for a visit to be excellent
- Identify the key points in the guest journey
Table Service and Hosting Collection
Help your teams to deliver great service and sales effectively to your guests with this collection of learning activities. With multiple modules including an outline of the key stages of table service, making the process of table service easier, top tips on communicating with your guests and how to best create selling opportunities this online course collection is a must for front-of-house teams.
- Hosting and Capacity Management
- The Difference Between Service and Hospitality
- Operational Best Practice Guide on Table Service and Selling
M.I.R.A.C.L.E. ONLINE
Developed in collaboration with hospitality sales and marketing specialists Bums on Seats, this course looks at the skills needed to grow sales, increase efficiency, become more profitable and raise brand awareness.
- Increase your venue’s revenue
- Build confidence in your team to build customer relationships
- Increase conversions
Customer Success Story: Namco Funscape
Dive into the success story of Namco Funscape (Part of BNAE), where the implementation of CPL Learning revolutionized their training process.
The results speak for themselves: Namco Funscape saw a 97% compliance score across the business for the induction programme.
Whether you're a small business or a large enterprise, this case study is a must-read for anyone looking to take their hospitality training to the next level.
Delivered on our hospitality LMS
The Access Hospitality LMS is a learning & development platform that has been designed to deliver a more engaging learning experience for team members. Improve engagement and reduce employee turnover by providing development opportunities.
With Access LMS hospitality software, you can deliver learning in the same way through a user-orientated digital platform, accessible on any device and offering a user-friendly, intelligent interface.
Find out more about customer service training for your restaurant
Explore our restaurant solutions
Industry leading restaurant software to drive efficiencies, improve profit margins and reduce administration time
Simplify the customer experience and increase speed of service with restaurant EPoS, kitchen display system and mobile order and pay system
Track every guest interaction to create a powerful Single Customer View with hospitality CRM
Control your procurement process with complete visibility of expenditure for maximum savings with purchase to pay software, restaurant recipe software and food waste software
Make bookings, reservations and enquiries easy for your staff with restaurant reservation software and table management software
Simplify and automate employee management with HR software for hospitality, payroll and hospitality LMS
Easy-to-use online gift voucher management software that allows you to make extra sales in your bar, restaurant or hotel with no set up costs
Manage your tickets and guest administration, promotions and sales of any kind of event with ticketing software
Replace your paper processes with digital checklists and record logs
Automate workflow, reduce paperwork and make speedy fixes with property maintenance software
