CPL Learning
Online training courses for restaurant employees
Access CPL Learning specialises in training software for restaurateurs and their employees.
Covering everything from allergen laws and food safety to table service and time management, our online restaurant courses give you and your team all the knowledge and skills you need to run your restaurant business safely and successfully.
Flexible learning options for restaurant employees
With over 80 eLearning courses available, you can handpick the training you deliver to each employee. Whether they’re front of house, a restaurant manager or a sous-chef, you can be confident that your team has all the training available to help them thrive in their role and deliver exceptional customer experiences.
All of our training courses are delivered through the Access CPL Learning platform where you can track course completion and compliance rates across your estate.
Discover our eLearning courses for restaurants
Our comprehensive range of eLearning courses for restaurants includes more than 80 titles in the following areas:
Confidence in food safety
Our food safety courses are designed for anyone in your business who might be handling food. Helping all employees, from chefs to waiting staff, learn and understand food safety legislation, build allergen awareness and ultimately ensure all food is safe to eat.
Hosting & guest excellence
Guests sit at the heart of any restaurant business. With our table service & hosting, and guest excellence training courses, your team will have all the skills they need to deliver the best possible dining experience to your guests.
Employee wellbeing
Employee wellbeing is key to the happiness of your team, and therefore retention. We offer a selection of courses focusing on the wellbeing of your team including raising awareness of mental health.
Complaint management
Sometimes the guest experience doesn’t go to plan, and you end up with an unhappy customer. Access CPL Learning’s Guest Recovery course covers how to handle guest complaints effectively, and turn a service failure into a service win.
Age verification & legislation
We offer a variety of courses that help you and your team remain compliant. From the sale and supply of alcohol to GDPR awareness, we’ve got you covered.
Personal development
Having the opportunity to progress is key to the retention of your team. Our courses provide individuals with a range of skills to assist with their personal development, increase team motivation and engagement, as well as fostering career progression.
Help your restaurant teams to thrive
Our customers have access to over 80 courses, enabling them to guarantee every team member has the right courses available to them, to help them thrive in their role and deliver exceptional customer experiences.
Some of our courses include:
- Allergens and Natasha's Law Training
- Restaurant Customer Service Training
- Food Safety Level 2
- Guest Excellence
- Best Operational Practice - No More No Shows
- Guest Recovery
- Age Verification
eLearning courses to empower your team
Engaging learning experiences
Our restaurant training software has been designed to deliver the most engaging learning experience possible for your team members.
By providing a better experience for your employees, you're increasing the likelihood that your staff will become dedicated, long-term assets to your restaurant business, positively impacting your retention rates
Improved customer satisfaction
With the right training, your team will be able to deliver the best service to your guests.
And customers who have an outstanding experience are more likely to recommend your restaurant, make a return visit or leave a tip or positive review. Your customers win and so does your team, and your business.
Training efficiency & accessibility
Our courses are mobile-first and available online – perfect for individuals working in fast-paced restaurant businesses.
With restaurant eLearning courses from Access CPL Learning, your team can access their learning on any device, at any time, from anywhere.
Bespoke branding & customisation
The Access CPL Learning platform is fully customisable. So, you can tie your brand seamlessly into your learning management solution.
In-depth reporting
Our advanced reporting gives managers visibility of completed courses on an individual level, by site and by region - giving you a complete overview of mandatory and optional course completion rates.
Affordable learning
Our restaurant eLearning courses and digital resources offer a much more cost-effective way to train your team compared to traditional training methods.
Create your own
Would you like to create your own bespoke e-learning?
Our course creator tool allows you to:
- create and customise e-learning content easily
- use a selection of framework templates to create digital learning content quickly and easily - unique to you and your pub.
Bespoke course creation
Why not let our e-learning experts create your bespoke course for you?
From scope to brief, design, and build our learning experts can help bring your course vision to life.
Our eLearning courses are endorsed by hospitality industry bodies, the Institute of Hospitality and are also CPD certified.
Customer Success Story: Namco Funscape
Dive into the success story of Namco Funscape (Part of BNAE), where the implementation of CPL Learning revolutionized their training process.
The results speak for themselves: Namco Funscape saw a 97% compliance score across the business for the induction programme.
Whether you're a small business or a large enterprise, this case study is a must-read for anyone looking to take their hospitality training to the next level.
Delivered on our hospitality LMS
The Access Hospitality LMS is a learning & development platform that has been designed to deliver a more engaging learning experience for team members. Improve engagement and reduce employee turnover by providing development opportunities.
With Access LMS hospitality software, you can deliver learning in the same way through a user-orientated digital platform, accessible on any device and offering a user-friendly, intelligent interface.
FAQs
How can a restaurant train new staff?
Creating an effective onboarding plan for new restaurant staff involves identifying mandatory training courses such as food safety and health and safety courses.
Utilising a hospitality Learning Management System (LMS) like Access CPL Learning streamlines training management, allowing for timely delivery of the right content.
It also facilitates tracking of new employees' training progress through real-time reporting, enabling supervisors to monitor course completion, scores and identify areas requiring additional training, ensuring that employees meet their training goals efficiently.
How do I deliver training courses to my team/employees?
How you deliver training courses to your team will depend on your business set-up and what works for you. Whilst some training needs to be done in person, the majority can be done online using eLearning platforms, such as Access CPL Learning.
Delivering training courses digitally allows you to easily track and manage progress so you can be confident you’re fulfilling any compliance & legislation requirements. It also gives your employees the flexibility to complete any training at their convenience and easily opt into additional training courses.
Explore our hospitality solutions
Industry leading hospitality software to drive efficiencies, improve profit margins and reduce administration time
Simplify the customer experience and increase speed of service with hospitality EPoS, kitchen display system and mobile order and pay system
Track every guest interaction to create a powerful Single Customer View with hospitality CRM
Control your procurement process with complete visibility of expenditure for maximum savings with purchase to pay software, menu management software and food waste software
Drive more bookings, raise your venue’s profile and generate more sales with hospitality reservation and table booking software
Manage your tickets and guest administration, promotions and sales of any kind of event with ticketing software
Simplify and automate employee management with HR software for hospitality, payroll and hospitality LMS
Easy-to-use online gift voucher management software that allows you to make extra sales in your bar, restaurant or hotel with no set up costs.
Replace your paper processes with digital checklists and record logs
Automate workflow, reduce paperwork and make speedy fixes with property maintenance software
