CPL Learning
Online hotel training courses
Discover comprehensive hotel training eLearning courses on the Access CPL Learning platform.
Covering everything from hotel service and skills to compliance training and personal development, our courses give you and your team all the knowledge and skills you need to deliver exceptional hotel service.
Hotel training courses created with hospitality in mind
Access CPL Learning offers over 30 years of experience in tailored training solutions for hotel operators. Our extensive library of more than 80 hospitality eLearning courses ensure that every team member, across various roles and skill sets, receives the right training. From front-of-house to kitchen teams, management and housekeeping, we empower your staff to excel and deliver exceptional guest experiences.
Our courses are delivered through the Access CPL Learning platform, enabling you to easily track compliance rates and assign essential training, ensuring your hotel runs smoothly and successfully. With us, you'll have the resources to deliver an exceptional experience for every guest.
eLearning courses to empower your team
Alcohol Licensing and Training Courses
Our Alcohol Licensing and Training Courses cover essential topics for licensed premises staff to ensure your team complies with alcohol service regulations.
Additionally, our courses enhance staff competence and safety in handling alcohol-related issues.
Some of our available courses include:
- Award for Licensed Premises Staff (ALPS)
- Scottish Award for Licensed Premises Staff (SALPS)
- Award in Underage Sales Prevention (AUASP)
- Age Verification
- Drink Spiking Awareness
Hotel Compliance Training
Our Hotel Compliance Training courses are designed to meet the regulatory needs of hotel establishments. These courses ensure your hotel complies with safety, hygiene, and legal requirements.
Some of our available courses include:
- Food Safety Level 2
- Allergen and Natasha's Law
- Emergency First Aid Awareness
- Health and Safety in a Food Environment
- Control of Substances Hazardous to Health (COSHH)
- Slips, Trips, and Falls
Hotel Collection
The Hotel Collection offers a comprehensive set of courses to empower your hotel staff across various departments. This collection equips your team with skills and knowledge essential for delivering exceptional service in the hotel industry.
Some of our available courses include:
- An Introduction to Hotels
- Hotel Reception
- Hotel Housekeeping
- Events and Banqueting
- Hotel Food and Beverage - Room Service
- Hotel Food and Beverage - Kitchen
- Hotel Food and Beverage - Restaurant
- Hotel Food and Beverage - Bar and Lounge
Employee Wellbeing
Our Employee Wellbeing courses prioritise the mental and emotional health of your team. They focus on fostering a positive work environment, enhancing employee well-being, and promoting a healthy and inclusive workplace culture. These courses contribute to employee satisfaction and overall success in your hotel operation.
Some of our available courses include:
- Conflict Management
- LGBT+ Inclusion
- Mental Health Support Champion
- Personal Resilience
Create Your Own
Would you like to create your own bespoke eLearning?
Our course creator tool allows you to create and customise eLearning content easily using a selection of framework templates to create digital learning content quickly and easily. Unique to you and your hospitality business.
Bespoke course creation
Why not let our eLearning experts create your bespoke course for you? From scope to brief, design, and build our learning experts can help bring your course vision to life.
Get the best from your employees
Carefully crafted to help you get the best from your employees and deliver exceptional guest experiences.
Tailored to hotels
Our hotel-specific training covers food safety, health and safety, and role-specific content, addressing all aspects of hotel operation.
Compliance simplified
We offer all the necessary compliance training, including health and safety, alcohol service, food safety and Natasha's Law, on a single, user-friendly platform.
Always up to date
Our courses automatically adapt to industry updates and legislative changes, ensuring your team remains informed and compliant.
Full customisation
Make it your own with Access CPL Learning's fully customisable platform. Branding and custom content options empower you to personalise the training experience for your team.
Comprehensive reporting
Access CPL Learning provides advanced reporting, offering managers insight into course completion at individual, site and regional levels, ensuring full control over mandatory and optional training.
Boosted employee retention
Our engaging content empowers your team members, boosting their skills and confidence. Career pathways open up significant development opportunities within the hotel industry.
Cost-efficient
Our hotel eLearning courses deliver substantial cost savings compared to traditional training methods, making it an economical choice for your hotel's training needs.
On-demand accessibility
Our mobile-first courses cater to the fast-paced hotel environment, allowing your team to access training on any device, anywhere, and at any time.
Our eLearning courses are endorsed by hospitality industry bodies, the Institute of Hospitality and are also CPD certified.
Customer Success Story: Namco Funscape
Dive into the success story of Namco Funscape (Part of BNAE), where the implementation of CPL Learning revolutionized their training process.
The results speak for themselves: Namco Funscape saw a 97% compliance score across the business for the induction programme.
Whether you're a small business or a large enterprise, this case study is a must-read for anyone looking to take their hospitality training to the next level.
Delivered on our hospitality LMS
The Access Hospitality LMS is a learning & development platform that has been designed to deliver a more engaging learning experience for team members. Improve engagement and reduce employee turnover by providing development opportunities.
With Access LMS hospitality software, you can deliver learning in the same way through a user-orientated digital platform, accessible on any device and offering a user-friendly, intelligent interface.
FAQs
What training is needed for hotel staff?
Hotel staff require training in mandatory compliance areas like Food Safety, Allergens Awareness, and Health and Safety, alongside professional knowledge, service skills, and personal well-being.
This comprehensive training ensures improved staff performance, guest service quality and higher staff retention.
What is hotel training?
Hotel training involves providing essential courses tailored to the diverse roles within a hotel. From housekeeping staff to receptionists, waiters, chefs, and bar personnel, each role demands specific training to excel in their responsibilities.
For instance, cleaning staff might require training in hygiene and cleanliness, while receptionists may need customer service and reservation management courses.
Additionally, chefs and food staff need in-depth food management training, and bar staff must undergo alcohol sales training. The key is to find a training provider capable of delivering comprehensive and role-specific training to all your hotel staff, ensuring they are well-equipped for their respective duties.
How do I deliver hotel training courses to my team?
To efficiently deliver hotel training courses to your team, consider implementing a learning management system (LMS), particularly beneficial for large-scale operations. An LMS simplifies role-specific training assignment and allows easy access for deskless workers, promoting flexibility and accessibility.
Access CPL Learning, our platform, offers the added advantage of detailed insights. It provides visibility into course completion at an individual, site, and regional level, offering a comprehensive overview of both mandatory and optional course progress. This not only streamlines the training process but also ensures a thorough understanding of your team's training performance across various organisational levels.
Explore our hospitality solutions
Industry leading hospitality software to drive efficiencies, improve profit margins and reduce administration time
Simplify the customer experience and increase speed of service with hospitality EPoS, kitchen display system and mobile order and pay system
Track every guest interaction to create a powerful Single Customer View with hospitality CRM
Control your procurement process with complete visibility of expenditure for maximum savings with purchase to pay software, menu management software and food waste software
Drive more bookings, raise your venue’s profile and generate more sales with hospitality reservation and table booking software
Manage your tickets and guest administration, promotions and sales of any kind of event with ticketing software
Simplify and automate employee management with HR software for hospitality, payroll and hospitality LMS
Easy-to-use online gift voucher management software that allows you to make extra sales in your bar, restaurant or hotel with no set up costs.
Replace your paper processes with digital checklists and record logs
Automate workflow, reduce paperwork and make speedy fixes with property maintenance software
