Booking and Reservations
Restaurant booking system
Our online restaurant reservation system makes booking a table at your venue simple for your guests, and easy for your staff to manage bookings, enquiries and guest interactions.
Attract more customers to your venue, generate more table bookings and reduce no-shows in your restaurant with Access Collins, our table booking software.
Increase table bookings and streamline the customer journey
Our flexible reservation system for restaurants is packed full of features that help restaurants manage the customer journey at every step of the process, from restaurant discovery to table booking right through to when they visit your venue with pre-visit guest communications.
Promote your restaurant to 3.9 million monthly visitors of DesignMyNight.com, improve your conversion rate by an average 24% and save hundreds of hours in manually following up reservation enquiries through your social media, phone or website.
Restaurant bookings made easy
- Get more table bookings – Our reservation system widget is easy to add to your website and the enquiry management software helps to streamline enquiries from multi-channels, such as Google, social channels, email and your website, all on one platform.
- Increase revenue – Expand your upsell opportunities by offering your customers the option to add a bucket of beer or a bottle of wine to the table, take pre-orders and promote special offers and menus before your guests’ visit.
- Reduce no-shows – Send automated table booking confirmations, and reminders and take deposits to help reduce no-shows at your venue.
- Manage large bookings online – Take the stress out of planning for large bookings. Your lead booker can collect pre-orders online with a handy link, you can set numbers of pre-orders needed in advance to validate booking and take deposits for better kitchen planning and ordering.
- Create new revenue opportunities – With our integrated ticketing and gift voucher software, you can create and promote your events, themed nights or gift vouchers to create an easy unique revenue opportunity to grow your restaurant business.
Features of our restaurant booking system
Table management
Our visual table management tool helps you manage your floor plan to maximise covers during busy shifts with an easy-to-use drag and drop planner to help you make the most of your venue space.
Customer communications
Streamline and simplify your guest interactions. Set up automated booking confirmations and reminders, follow-ups and pre-visit communications to help decrease no-shows and better manage customer enquiries.
Take pre-payments
Collect booking deposits and pre-orders at the point of booking to decrease no-shows and increase average order values with pre-visit upsell opportunities.
Queue management
Collins LiveWait is the smart and sophisticated virtual queueing system that allows guests to add and remove themselves from a restaurant waitlist, and receive a notification when a table becomes available - helping you seat customers quicker and keep customers happy.
Promote your restaurant
You can partner our restaurant booking system with the powerful marketing engine that is the designmynight.com discovery platform, helping hospitality-hungry consumers find their perfect restaurant venue.
Integrations
Open APIs allow you to integrate your restaurant reservation system with your restaurant EPoS, CRM and other external systems as well as take online PCI-compliant payments and card authorisations for pre-sales and deposits.
Reserve with Google
Enable your customers to book directly from online Google search results to attract more diners and for a quicker and easier booking process for your guests.
Reporting
Better understand which channels are driving the most table reservations and analyse online sales performance at a site or group level with detailed reporting data.
Simplify your reservation process to get more table bookings
Increase your restaurant's table bookings and improve customer service with our user-friendly restaurant booking system that integrates seamlessly on your website.
more table bookings/enquiries
from your website
increased conversion rate
from enquiries
hours saved
each year through increased efficiency
Our restaurant booking software works well with...
Restaurant software
Reduce manual task loads, increase profitability and deliver an exceptional experience to your customers.
Ticketing software
Event ticketing software enables you to explore a new line of revenue for your venue and help generate pre-booked sales.
Restaurant EPoS
Run a more profitable business, as well as provide exceptional guest experiences from one trusted source.
Gift voucher software
Easy-to-use online voucher system can help your loyal customers share your venue through purchasing gift vouchers.
Optimise and manage reservations and enquiries with our table booking software
More about restaurant reservations
Resources to help your venue attract more customers, drive more table bookings and streamline enquiry management.
FAQs on restaurant booking software
What is a restaurant reservation system?
A restaurant reservation system primarily enables customers to book table reservations through the restaurant's website. The restaurant staff can then manage bookings digitally from checking how many covers are booked for a particular day, to managing cancellations, booking reminders and confirmations.
Online booking software makes bookings and table management easier to keep updated and manage than traditional paper diaries. Managers have more visibility of the number of guests expected so they can plan, order and staff effectively.
Customers benefit from a simple, easy-to-use online booking process that guarantees a table at the time and place they want.
Online reservation software may also include additional features that help restaurants manage bookings and enquiries such as automated confirmation and reminder emails and communications, queue management, table management and the authorisation of pre-payments and deposits.
Find out more about the best restaurant reservation system for you >
What software is best to use for restaurant bookings?
Most restaurant reservation systems are sold with a core booking functionality that can have additional features added to it depending on the need of your venue. So, the best depends on what you need.
Smaller venues may want the functionality of booking systems and customer communications but have less need for table management, for example.
It is often best to choose a table booking system that allows you to custom build a package that addresses the specific needs of your business whether that be getting more bookings, reducing no-shows, increasing revenue or optimising your venue space.
How much does restaurant reservation software cost?
The cost of a restaurant reservation system will largely depend on what a venue needs - as there are different pricing structures that will suit different businesses. Some solutions offer fixed monthly fee software with different levels of functionality and others have a similar model where there may be a fee for the platform but the cost is commission based with charges based on covers.
It is advised that restaurant operators familiarise themselves with the different pricing structures of reservation systems and align the cost with the software functionality to decide the value it will offer their business.
Read more about the cost of online reservation systems for restaurants.
What is the importance of table booking software?
You can improve the efficiency of your table reservation system by adopting digital table booking software that allows all enquiries to be managed from one centralised platform.
Having an efficient and simple-to-use reservation system is essential for the smooth operation of your restaurant. The advantage of a digital table reservation system over manual booking diaries allows you to keep an accurate and up-to-date record of reservations that can be accessed easily.
As pre-orders and dietary information can be stored along with the booking, there is less room for human errors or missing information, allowing for a better experience for your guest. An online table booking and reservation system also enables you to optimise sales opportunities by optimising your venue space and reducing no-shows by offering pre-orders and deposit taking at the point of booking.
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