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Hospitality:
Booking and Reservations

Restaurant reservation system

Our online restaurant reservation system makes booking a table at your venue simple for your guests and managing bookings, reservations and enquiries easy for your staff.

Find out how Access Collins restaurant booking software can save you time, generate more bookings and reduce no-shows in your restaurant.

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Why our restaurant reservation system?

Our customers have benefitted from as much as a 14% increase in bookings and enquiries through their website and seen their conversion rate increase by 24% after implementing Access Collins software.

Our aim is to deliver an easy-to-use booking system for your guests that integrates seamlessly on your website and enables you to drive more sales and improve service.

We’re helping hundreds of restaurants across the UK maximise their booking and reservation process with a flexible table booking system that can be built to fit your restaurant’s needs.

Benefits for your restaurant

  • Get more bookings – Our reservation system widget is easy to add to your website and the software helps you manage enquiries from Google, social channels, email and your website on one platform.
  • Increase revenue – Expand your upsell opportunities by offering the option to add a bucket of beer or a bottle of wine to the table, take pre-orders and promote special offers and menus before your guests’ visit.
  • Reduce no-shows – Send automated booking confirmations, and reminders and take deposits to help reduce no-shows.
  • Manage large bookings online – Take the stress out of planning for large bookings. Your lead booker can collect pre-orders with a handy link, you can set numbers of pre-orders needed in advance to validate booking and take deposits for better kitchen planning and ordering.
  • Create new revenue opportunities – Join our ticketing and voucher software to market your events and create a super easy unique revenue opportunity.

Flexible restaurant booking system to manage the customer journey

As many as 54% of consumers report that they would be put off a venue if they couldn’t pre-book a table and our flexible reservation system is packed full of features that help restaurants manage the customer journey at every step of the process, from discovery to booking to when they visit your venue. Plus, save hundreds of hours in manually following up reservation enquiries through your social media, phone or website.

Features of our restaurant booking system

Table management

Our visual table management tool helps you manage your floor space to maximise covers during busy shifts with an easy-to-use drag and drop planner to help you make the most of your venue space.

Customer communications

Set up automated booking confirmations and reminders, follow-ups and pre-visit communications to help decrease no-shows and free up time from chasing up enquiries.

Pre-payments

Collins Pay enables you to collect deposits and pre-orders at the point of booking to decrease no-shows and increase average order values with pre-visit upsell opportunities.

Queue management

Collins LiveWait is the smart and sophisticated virtual queueing system that allows guests to add and remove themselves and receive a notification when a table becomes available helping you seat customers quicker.

Reserve with Google

Enable your customers to book directly from online Google search results for a quicker and easier booking process for your guests.

Reporting

Check out which channels are driving the most bookings and analyse online sales performance at a site or group level with detailed reporting data.

Integrations

Open APIs allow you to integrate your restaurant reservation system with your EPoS, CRM and other external systems as well as take online PCI-compliant payments and card authorisations for pre-sales and deposits.

Promote your restaurant

You can partner our booking system with the powerful marketing engine that is the designmynight.com discovery platform, helping hospitality-hungry consumers find their perfect restaurant venue.

Our restaurant reservation system works well with...

Restaurant software

Reduce manual task loads, increase profitability and deliver an exceptional experience to your customers.

Ticketing software

Event ticketing software enables you to explore a new line of revenue for your venue and help generate pre-booked sales.

Restaurant EPoS

Run a more profitable business, as well as provide exceptional guest experiences from one trusted source.

Gift voucher software

Easy-to-use online voucher system can help your loyal customers share your venue through purchasing gift vouchers. 

Maximise your booking and reservation process

Find out more about restaurant reservation systems

How much does an online reservation system cost for restaurants in 2022?

We will look at what a restaurant reservation system does, the benefits it will bring, what it’s likely to cost you and what systems at different price points are likely to deliver for your business.

How to choose between different types of booking systems for your restaurant

You’ll learn about the main types of booking systems on the market, the pros and cons for each and we will explore all the options to help you choose the right one (or ones) for your business.

Advantages and disadvantages of online booking systems

We use our experience to outline the advantages and disadvantages of online reservation systems and explore whether it’s right for your business. 

Restaurant booking software FAQs

What is a restaurant reservation system?

A restaurant reservation system primarily enables customers to book table reservations through the restaurant's website. The restaurant staff can then manage bookings digitally from checking how many covers are booked for a particular day, to managing cancellations, booking reminders and confirmations.  

Online booking software is easier to keep updated and manage than traditional paper diaries and means managers have more visibility of the number of guests expected so they can plan, order and staff effectively. From the customer side, they benefit from a simple self-serve booking process that ensures they can guarantee a table at the time and place they require ahead of time.  

Online reservation software may also include additional features that help restaurants manage bookings and enquiries such as automated confirmation and reminder emails and communications, queue management, table management and the authorisation of pre-payments and deposits. 

Find out more about the best restaurant reservation system for you

What software is best to use for restaurant bookings?

Most restaurant reservation systems are sold with a core booking functionality that can have additional features added to it depending on the need of your venue. So, the best depends on what you need.

Smaller venues may want the functionality of booking systems and customer communications but have less need for table management, for example.

It is often best to choose a a table booking system that allows you to custom build a package that addresses the specific needs of your business whether that be increasing bookings, reducing no-shows, increasing revenue or optimising your venue space.

How much does restaurant reservation software cost?

The cost of a restaurant reservation system will largely depend on need as there are different pricing structures that will suit different businesses. Some solutions offer fixed monthly fee software with different levels of functionality and others have a similar model where there may be a fee for the platform but the cost is commission based with charges based on covers.

It is advised that restaurant operators familiarise themselves with the different pricing structures of reservation systems and align the cost with the software functionality to decide the value it will offer their business.

Explore our restaurant solutions

Industry leading restaurant software to drive efficiencies, improve profit margins and reduce administration time

 

Simplify the customer experience and increase speed of service with restaurant EPoSkitchen display system and mobile order and pay system

 

Track every guest interaction to create a powerful Single Customer View with hospitality CRM

 

Control your procurement process with complete visibility of expenditure for maximum savings with purchase to pay software, restaurant recipe software and food waste software

 

Make bookings, reservations and enquiries easy for your staff with restaurant reservation software and table management software

 

Simplify and automate employee management with HR software for hospitality, payroll and hospitality LMS

 

Easy-to-use online gift voucher management software that allows you to make extra sales in your bar, restaurant or hotel with no set up costs

 

Manage your tickets and guest administration, promotions and sales of any kind of event with ticketing software

 

Replace your paper processes with digital checklists and record logs 

 

Automate workflow, reduce paperwork and make speedy fixes with property maintenance software