Success Story:
Punch Pubs

The government has advised that furloughed teams can undertake training while furloughed and providing personal development resources to teams, you can help support them in maintaining their skill sets and well-being while at home.

Access CPL Learning LMS is committed to supporting hospitality businesses through the COVID-19 outbreak by helping to prepare your teams for re-opening by keeping them compliant and helping to upskill them.

Punch pubs have offered a CPL Learning site licence 8-week trial so team members can access courses and bookshelf items.

Since the site license trial was offered, we have seen a huge uptake in registrations. Now, of the 1286 total sites, 893 are already registered to access all the CPL Learning catalogue of digital programmes and online resources, with a further 220 being added.

Jackie Burns, HR Director at Punch commented:

“It has been fantastic to see so many of our Publicans taking this time to not only come up with new ways to adapt their businesses and provide safe and vital services to their communities, but also to focus on accessing training for themselves and their teams. Learning & Development is a huge part of our business at Punch and the award-winning training we provide to Publicans and their teams at our industry-leading Academy in our Head Offices in Burton is something we are tremendously passionate about. Whilst we are not currently able to welcome our Publicans into The Academy, we are ensuring in partnership with CPL that during the period of closure, our Publicans are still able to access support for themselves and their teams, whether that be in the form of emotional support via mental health awareness or technical skills that they may wish to refresh via a suite of e-learning modules alongside the Punch bookshelf.

We are keen to stay connected with our Publicans throughout this temporary closure period and this is just one way that we can do just that. We have recommunicated the training and support modules that are available and are encouraging both our Publicans and their teams to access this in line with the furlough guidelines. In as little as two weeks, we have seen an increase of more than 200% in new learners accessing the platform and viewing the literature and support available to them, and an increase of over 100% in the number of modules completed.

We look forward to when our pubs are open and training again, but in the meantime, our target is that by the end of the closure period, 90% of our Publicans are signed up to the Punch console, and have a greater awareness of the training and support available to them.”