Appraisals

Appraisals

This course will provide the learner with general knowledge surrounding staff appraisal skills and the role it plays within the workplace.

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Clinical Governance

Clinical Governance

Clinical Governance is a systematic approach to maintaining and improving the quality of patient care within the NHS. 

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Customer Service

Customer Service

Learners will gain knowledge of how to deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service.

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Data Protection including GDPR

Data Protection including GDPR

This General Data Protection Regulation e-Learning course helps organisations understand the new legal framework in the EU, and to show all persons what must be done to preserve the security and confidentiality of personal data and to ensure compliance with Data Protection laws.

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Documentation and Record Keeping

Documentation and Record-Keeping

This course covers the basics of ensuring records are completed fully and in a timely manner, to ensure the learner is able to complete all required documentation within care so that it complies with both legal and organisational requirements.

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Equality & Diversity

Equality & Diversity

The purpose of this eLearning course is to increase your awareness and to ensure that you have the knowledge and understanding to be able to work to best practice.

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Prevent

Prevent

This course has been designed to provide advice and guidance to understand how a vulnerable person might be feeling and to provide confidence in initiating a conversation.

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Safer Recruitment

Safer Recruitment

This short course covers the legal requirement relevant to anybody involved in the recruitment of people who work with children, young people, or vulnerable adults.

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