End-to-End All-Age Continuing Care solution

Access Adam CHC is an end-to-end continuing healthcare software solution designed for Integrated Care Boards. It manages the full CHC process within a single, connected platform: referrals, case management, digital care brokerage, provider relationships, and invoicing.

The result is faster patient placement, reduced administrative burden, a transparent provider marketplace, and confident, evidence-based commissioning decisions.

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%

time savings

on completing fast track referrals

days average duration

for the CHC referral process

days reduction

for the average duration of brokerage process

%

decrease in the average time taken to source care packages

CHC invoices a year

reduced to 52 per annum

%

invoicing accuracy

days decrease

in number of days spent in an acute setting for CHCover a 12-month period

The Access Adam CHC End-to-End Process

Access Adam CHC supports the full continuing healthcare journey for all-age continuing care. Each of the modules below is available as part of a complete package or as standalone options.

Referrals

Managing inbound CHC referrals manually is time-consuming and introduces risk, from inconsistent documentation to delays in eligibility decisions that leave patients waiting. Access Adam's referral management module provides an online portal through which electronic referrals can be received directly from GPs, hospitals, and social services, replacing phone-based and paper-based processes with a streamlined, auditable digital workflow.

30% average time saving on completing fast track referrals
17-day average end-to-end referral process, within the 28-day national target
Improved quality of referrals received
Management oversight of team performance accessible in approximately 2 to 3 minutes
Detailed reporting enabled by fully digitised referral documents

Case Management

Accurate, reliable patient records are the foundation of effective continuing healthcare. The case management module provides a centralised record of all patient data, giving teams the ability to arrange, manage, and pay for care packages from a single system, eliminating the duplication and errors that arise from managing information across multiple platforms.

Highly robust and secure patient data records
Automation reduces administrative burden and saves staff time
All upcoming, assigned, and unassigned reviews visible in under two minutes
Centralised data reduces errors and supports better decision making
Full audit trail for accountability and governance

Commissioning Care

Sourcing the right care package for each individual, at the right price, from a qualified provider, is one of the most complex challenges facing CHC teams. Access Adam's digital brokerage platform transforms this process, enabling ICBs to engage their full provider market simultaneously rather than contacting providers individually.

Placements made over 20% faster, at no additional cost and often with financial savings
Commissioning strategies and policies enforced directly through the platform
Assessed needs consistently reflected in care packages delivered

Invoicing and Payments

Manual invoicing in CHC is a significant administrative burden and a frequent source of errors, disputes, and delayed payments that affect both ICB cashflow and provider relationships. Access Adam's invoicing and payment module connects care packages, delivery tracking, and financial processing to automate the majority of this workload.

Invoices reduced from over 1,000 per year to just 52
100% invoicing accuracy
94% of invoices processed without manual intervention (vs 76% using traditional methods), an estimated saving of over 20% in administration costs, equivalent to 2 FTE
Electronic interface with all major finance systems and NHS SBS
Real-time reports on invoiced totals, projected spend, and cashflow

Provider Management

A well-managed provider market is essential to sustainable continuing healthcare commissioning. Access Adam's provider marketplace management tool enables ICBs and local authorities to track contract compliance, monitor quality performance, and maintain two-way communication with CHC providers, all within a single platform.

All provider information, contracts, and compliance documentation stored centrally
Automated alerts for expiring terms and compliance checks
Two-way communication tool to engage with providers and support quality improvement
Experian integration to flag provider financial health concerns
Supports the priorities set out in NHS England's Model ICB Blueprint (2025)

Patient Portal

The patient portal gives individuals visibility of their own continuing healthcare journey, reducing the volume of calls and queries that CHC teams receive while empowering patients and families to stay informed at every stage.

Patients can view referrals, assessments, decisions, reviews, PHBs, letters, appeals, and care package details
Patients can update their own contact details, reducing inbound queries
Reduced reliance on printed correspondence, supporting NHS sustainability commitments
Self-service model frees up staff time for clinical and brokerage work

What our customers say

“I’m astonished there’s a system like this. It supports efficient care management, organises reviews, and reduces risk through clear documentation and reporting.”

See our Case Study

Wendy Calvert - Business and Contracting Assistant NHS Midlands and Lancashire CSU

“The quality of referrals received has greatly improved with the introduction of referrals management from Adam.”

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Mark Heaton - IPA/CHC System Manager NHS Midlands and Lancashire CSU

“We’re doing something that no-one else is. Every CHC team faces the same challenges, but we’re doing something unique here and it’s making a real difference.”

See our Case Study

Martin Pope - Commissioning Support Unit NHS Midlands and Lancashire CSU

Success Story: NHS Midlands and Lancashire CSU

Learn more about how Access Adam All Age Continuing Healthcare has helped MLCSU improve data processes to inform better decision making and improve patient outcomes.

Read Success Story

What impact has Adam CHC had for ICBs?

The Clinical Director of Midlands and Lancashire Commissioning Support Unit (MLCSU), Dr Sam Gower, discusses the impact of Access Adam CHC, including how automated market engagement has replaced the laborious process of manually tendering to care providers, reducing costs and saving significant staff time.

Find out more

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Frequently Asked Questions

Can the system record funding arrangements for packages of care?

Yes. Access Adam allows you to record exactly how each package of care is funded, whether NHS-funded, jointly funded, or FNC, giving you full financial transparency across your caseload.

Are historical reports available after they have been run?

Yes. Custom reports are scheduled and each version is stored within the system, so you can return to and review any previously run report at any time.

How do providers gain access to the system?

Access Adam's provider onboarding team manages the process of getting providers set up against criteria agreed with your ICB. Providers receive a sign-up link and Access runs market engagement events to support uptake. The process is straightforward and well-established, and is not anticipated to present any significant barrier to implementation.

Can overarching contracts with providers be stored in the system?

Yes. All provider contracts are uploaded during the onboarding process, and providers are responsible for keeping their documentation current. Compliance checks are flagged automatically within the system, giving your team full oversight of your provider market. Access Adam also integrates with Experian to surface any financial health concerns at provider level.

Can GPs and social workers interact with the system?

Yes. GPs, social workers, and nurses can be given access to the areas of the system relevant to their role, typically the referral process for inbound referrals. User guides and training are available, and the interface is designed to be straightforward for occasional users.

What performance reporting does the system provide?

Access Adam includes a range of reporting tools designed to meet both standard and complex reporting needs. As part of the Premier Customer Success Plan, a curated reporting pack is also provided, drawing on Access's extensive experience in CHC reporting to supplement system-generated reports. Standard reports can be downloaded in 2 to 3 minutes, and PLDS data is automatically collected and prepared for direct upload to the NHS portal, a process that takes approximately 3 minutes.