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CM / CM2000

CM (previously CM2000) care management software supports the delivery of care with a range of easy-to-use, mix-and-match solutions including real-time care monitoring, mobile monitoring (CM mobile), scheduling, invoice & payroll / financial management, outcomes measurement, digital care management and business intelligence reporting.

Trusted by Local Authorities and Providers for over 20 years, Access CM automates processes, increases quality and delivers efficiencies. Extensively used by Council-delivered homecare services (reablement, extra care and ongoing support), CM software also supports Councils to gain visibility and improve contract management of care delivered by third-party Providers.

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Explore the CM suite of solutions

Discover our care management solutions including electronic call monitoring, data capture and analytics for integrated community health and social care.

care home - care compliance software

Care monitoring

Care monitoring is vital to ensure that Service Users are receiving the right care to meet their needs.

By enabling you to view service performance in real-time, you can deliver quality care and improve efficiencies, as well as provide safety to your service users and care workers.

Visitor Booking Care Collins

Rostering and rota software

Care scheduling that allows Care Coordinators to quickly and easily roster staff while making best use of your capacity and ensuring any salaried Care Workers are fully utilised.

patient management system


Our innovative Outcomes Assessment Platform allows Councils to deliver a powerful combination of time/attendance data and progress towards outcomes.

Patient Flow Software

Business Intelligence

Our business intelligence software, CMBI, allows you to capitalise on the value of your social care delivery data. CMBI empowers you with actionable intelligence to facilitate service improvements and manage by exception.

payroll and invoicing

Financial Management

Speed up payments and manage by exception: With most state-funded home care delivered by third-party Providers, Councils need a quick and efficient way of managing the numerous invoices this generates.

Access Forcharities CRM

Digital care management

An end-to-end solution to digitise care records and capture all interactions, forms, medication, feedback and issues bringing a wide range of efficiency and safeguarding benefits, whether you’re in the office or out in the community.

We’re better informed since implementing CM’s care management solutions. We have greater oversight of service delivery with all our data in one place. There’s been a huge shift in the way we communicate which has brought benefits to our Care Workers and ultimately, we have more time to focus on the quality of our service. My advice to other Local Authorities is ‘go for it!’. Having the right technology makes such a difference.

Julia Featherstone, Assistant Team Manager, Tameside Council

The real-time information is amazing. You can see where your Care Workers are which is really reassuring in terms of lone working.

Maxine Parker, Care Coordinator, Bridgend Council

Before implementing CM’s scheduling, monitoring and CMBI reporting tool we had very little intelligence about how the service was performing. Getting meaningful information about the service was difficult and time-consuming. CM’s technology has changed that. Now we can track people’s journey from the point they come into the service until the point they leave or move to a long-term care package.

Nicola Jones, Project Officer, Carmarthenshire Community Care

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Explore our Access CM solutions

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