Well Worth The Time!
Experienced consultant guiding through some difficult topics. I found it valuable for my own role and can easily identify clear business wins after a…
As your strategic technology partner, we ensure your HR software investment delivers measurable business outcomes and prevent disruptions before they occur. Spend more time on strategic HR initiatives and less time on technical issues with comprehensive support designed for mid-large organisations.
From technical expertise to strategic guidance, we ensure your HR suite delivers the ROI you expect. Our support focuses on achieving your goals:
Every interaction with our support team advances your HR objectives and maximises technology ROI. We don't just resolve issues – we take customer challenges and evolve our products to benefit everyone, ensuring continuous improvement across our entire customer base.
Our reliable and preventive approach identifies and resolves potential issues before they impact your business. From payroll processing to performance management, we ensure critical HR processes never skip a beat.
Transform your team from users to strategic enablers. Our comprehensive training and ongoing guidance unlock advanced capabilities that drive efficiency, insights, and competitive advantage - so you can spend more time on optimising your features and less time raising support cases.
From essential self-service resources to dedicated strategic partnerships, choose the support model that matches your current requirements and evolves with your ambitions.
For larger organisations with complex configurations, our Technical Success Managers (TSMs) provide ongoing technical guidance that goes far beyond standard support. Think of them as an extension of your BAU team – a technical adviser who ensures continued success.
What Your TSM Delivers:
You can discuss your Support Plan with your Account Manager or Customer Success Manager at any time.
Start with instant self-service resources, leverage community expertise, or connect directly with our specialists - each pathway designed to deliver the right level of assistance, when you need it.
Help Centre access for case submission and resource library
Guaranteed response time for critical business impact issues
Support cases and knowledge base access across all plans
Named support contacts are designated 'super users' within your organisation who have permissions to raise support cases with our technical teams. We limit contacts to ensure we can provide the right level of service quality.
This approach allows us to focus on knowledge transfer with your key HR system experts, who can then educate the rest of your team. All users still have access to our online knowledge base for self-service support.
Premier Success Plan customers get a named Technical Support Engineer who will service complex and critical cases. Simple how-do-I queries and Service Requests will be triaged to our Premier team wherever possible for a faster response. This allows your Technical Support Engineer to focus on resolving your business-impacting queries promptly.
Yes – our support time SLAs are designated based on priority of the support query and these also vary depending on the support contract you have with us. If you’re an existing PeopleXD Evo customer, you can discuss this with your Account Manager or Customer Success Manager. Otherwise, we will discuss this with you as part of your new contract.
Standard Hours: Essential Plan - 9am-5pm Monday-Friday (UK time, excluding English bank holidays)
Extended Hours: Standard & Premier Plans - 8am-6pm Monday-Friday
Yes, Premier customers can use Live Chat, but please note that Live Chat cases won't be handled by your Technical Support Engineer - they go to our general support team for faster response to simple queries.
For complex HR system issues where you want your named engineer's expertise, raise the case online. Our embedded AI Digital Assistant is ideal for quick how-to questions that don’t require deep system knowledge.
Success Days give customers dedicated time with our experts to help achieve specific business outcomes faster. These can include training, optimisation sessions, or strategic planning workshops tailored to your needs.
Find out how our HR software can help you achieve your business goals.
One of our HR software experts will be in touch to build a demo with the features you need to see.
Explore the features and benefits PeopleXD Evo offers in our 4 minute video.