Havant Homecare Ltd - Case Study

• Initial Setup: The company started in Katrina’s spare bedroom, growing rapidly in response to demand.
• Expansion: As Havant Homecare developed, Katrina made a conscious effort to manage the growth pace, prioritising quality and customer satisfaction. 

Partnership with Access 

Katrina began using Access solutions in the summer of 2016, aligning with the early stages of her business start-up. Her experience with Access People Planner in previous employment greatly influenced her choice, given its user-friendly nature. 

Expanded Product Offering 

Katrina has since broadened her use of Access products to include: 

• Access Care Rostering
• Access Care Planning
• Access Care Compliance
• Access Policies and Procedures
• Access Messenger

In addition to these, she provided crucial feedback for the early adopters of Access Care Rostering (the evolution of Access People Planner solution), helping enhance its usability and functionality during initial testing phases. Currently, Katrina has transitioned to Access Care Rostering whilst still having Access People Planner for the interim period whist adopting Care Rostering. 

Katrina has also been invited to partner with us to provide feedback on Access Evo Copilot which is our exciting AI Assistant which makes it easier to gather information and execute task efficiently. 

The integration of Access solutions has significantly improved operational efficiency and cost savings:

1. Streamlined Rotas: Using People Planner and Care Rostering has maximised care visit scheduling. The incorporation of the Google Maps Module has led to substantial mileage cost savings by optimising travel routes and reducing travel times and removed the need to record on paper mileage sheets and made the process more efficient freeing up time to focus on other areas of the business.

2. Financial Management: Katrina no longer requires a bookkeeper for invoicing and accounts management, as these processes can now be handled within People Planner. This has provided a considerable financial saving for the business.

3. Environmental Sustainability: Havant Homecare is now 100% paper-free, achieved through use of their Access suite of solutions. 

4. One-Step Ahead: Becoming a paper-free service delivery positions Havant ahead of potential future regulatory requirements concerning documentation in care management and environmental sustainability.  

Care Compliance Success: Access Care Compliance has played a pivotal role in achieving Havant Homecare's outstanding rating from the Care Quality Commission (CQC). See below statement from Katrina

Policies and Procedures: Katrina utilises Access Policies and Procedures and is enthusiastic about the new capabilities brought by Access Evo Copilot, an AI assistant that improves your working day by providing intelligent insights, answering queries and suggesting actions based on the right context of your policies, without the wait. 

Collaboration Tools: Access Collaborate, a free feature within Access Evo, enables efficient document sharing among staff, enhancing communication across the organisation through document sharing and task management. 

Looking ahead, Katrina faces the challenge of expanding her team with high-quality, caring individuals to accommodate growth. Access Screening is a potential addition to her portfolio, streamlining recruitment processes and significantly reducing the time to hire new staff.

Havant Homecare exemplifies how a commitment to quality care, combined with the right technological solutions, can drive success in the homecare sector. Through its partnership with Access, the business is positioned not only to provide exceptional care but also to efficiently manage operations and plan for sustained future growth. 

• We saved 16 hours per week at £21 Per Hour on our bookkeeper, managing this in-house using Access Care Rostering
• Since implementing Google Maps we have saved around £50 per month in incorrect mileage payments where staff were over calculating mileage
• Using Access Care Rostering has reduced instances of incorrect invoicing
• No missed visits (ever) due to Access Care Rostering and the Alert Management Function
• Improved evidence gathering due to  Access Care Planning forms functions and having control of what is requested.
• Reduced medication near misses and incidents due to real time MAR chart management and real time alerting system
• £50 per month saved on ink costs, as we are now 100% paper free
• £25 per month saving paper costs
• No missed evidence gathering opportunities due to Access Care Rostering and Access Care Compliance solutions
• Increased GDPR protection for customers and employees due to  Access Messenger and Access Care Rostering dashboards.