Empathy training - Looking after employee wellbeing

Empathy is an emotional response to another person's emotional state, where you move beyond your own concerns to recognise their emotions, understand their perspective and offer assistance.

This empathy training covers how to develop and display empathy in the workplace.

What is empathy training and why is it important?

Empathy training is a transformative tool for leaders and employees, fostering emotional connections between individuals. This online training aims to deepen perspectives, nurturing strong relationships grounded in trust and empathy. By immersing participants in interactive exercises and expert-curated resources, our eLearning platform cultivates not just a positive workplace culture but equips individuals with the nuanced skills to navigate diverse scenarios with compassionate sensitivity. Begin your journey toward mastering empathy with our proven strategies and resources.

Course objectives

Have a better understanding of the different types of empathy
Learn how to develop your own ability to effectively empathise with others

We all naturally exhibit some form of empathy, however, it’s important, especially in the workplace, to exhibit that empathy effectively.

Course content

What is Empathy?: This section will cover what empathy is and the importance of putting yourself into someone else’s shoes.
Types of Empathy?: This section will cover the different types of empathy we might experience including cognitive empathy, emotional empathy, and compassionate empathy.
Effective Empathy: This section will cover the importance of using empathy effectively to develop relationships. The section will cover the key skills of understand someone’s viewpoint, perspective, and attitude as well as the role of effective questioning and listening.
Connecting with Others: This section will cover the benefits of having empathy towards others and how empathy can help us to develop stronger relationships with others.

Why use Access Learning?

Credible content – our courses are accredited, endorsed and designed in partnership with subject matter experts.
Multi-platform learning - optimised for mobile and tablet, meaning less text and more engaging, easily accessible content.
True ‘bitesize’ microlearning – making your learning experience more manageable, efficient and relevant.
Learning pathways - split courses up into digestible topics to make it quicker and easier to find training in the flow of work.
Accessible - we are working to make our content more accessible and are designing content with reference to the Web Content Accessibility Guidelines.
Updated and refreshed – Access Learning courses are regularly updated ensuring the most up to date and compliant content.