Experience, Technology and Support

Our data centres are purpose-built and designed from the ground up with flexibility, reliability, security and efficiency in mind. For UK customers, our primary datacentres are housed in two of the most innovative facilities in the south of England.

Globally, our network spans 7 locations in 4 continents, supporting our customers around the world, and increasing the resilience of our datacentre network.

Our internal teams are highly trained, qualified experts with many years’ experience designing, building and managing infrastructure, hardware, networks and software.  

They’ll help you choose the right solution and get you up and running quickly. Our support team becomes an extension of your business, and are just a phone call away when you need them. They liaise with our internal 3rd line engineering teams so you can be assured of quick responses from people who understand what needs to be done. 

Our infrastructure is build using NetApp and Cisco hardware and networks for reliable storage and connectivity. Access manages and maintains all hardware networks within our datacentres and we have a dedicated team of engineers to keep everything running optimally. No more hardware or networking costs when it comes to investment and maintenance – it’s all taken care of as part of our cloud hosting solution. And when it needs replacing, our engineers managed our equipment’s end-of-life process so you know it’s all up to date.

Whether you want cost-effective public cloud hosting, or dedicated private resources, we can build a solution that’s right for you. And if you want to mix it up between public and private clouds, and even retain some of your on premise hardware, we can build hybrid solutions that work the way you want them to.

Whichever cloud you choose, we’ll make sure performance is improved, users get a better experience, and you’ll have a scalable, resilient cloud solution that supports business growth.

Our DC2.0 Datacentre Framework has been built on a foundation of security and resilience. Active/Active design and strict capacity limits mean that we can failover systems between datacentres with you barely noticing. 

We maintain and deliver the highest standards of confidentiality, data integrity and cloud security.

Our dedicated InfoSec team ensures that our data held in accordance with regulatory requirements, and it’s monitored and managed from an infrastructure perspective so you can be sure that your data is secure and compliant.

Our dedicated inhouse security operations centre (SOC) has one purpose – to monitor and manage the security of our infrastructure, systems and data. To further enhance our datacentre security, we operate full SIEM across our environments.

Millions of events are tracked, monitored and analysed for anomalous behaviours, which are then investigated by our SOC team.

To provide our guaranteed uptime SLA of 99.95%, our network operations centre (NOC) constantly monitor performance across our infrastructure 24/7/365.

Access operates across the globe, which means that we are able to respond to incidents at any time, and work quickly to resolve issues so they don’t become problems.

No matter how good your security tools are, malicious intrusions can never truly be prevented. But with the latest AI and machined learning technology, spotting the behaviours that could pre-empt an intrusion attempt means we can detect potential threats (including zero day threats) and prevent them infiltrating our networks before they can cause damage.

Our global datacentre network operates in 11 locations across the globe, providing network coverage in the UK, Europe, North America, and APAC. Our datacentre facilities  include Coresite, Digital Realty, Equinix, and Telehouse.

• Generator power backup 
• Air conditioning and temperature management 
• Excellent connectivity  
• Fire detection and suppression 
• Physical and biometric security  
• Controlled personnel entry  
• Full CCTV coverage  
• Industry certifications 
• Sustainability to reduce environmental impact 

Our two primary datacentres, based in two of the UK’s premier facilities, are built using our DC2.0 datacentre framework. It defines our new generation of datacentre architecture that incorporates advanced technologies to improve efficiency, scalability and performance. 

• Virtualisation  technology allows us to run multiple virtual machines on a single physical server, improving utilisation and reducing hardware costs. 
• Automation and AI improve efficiency and reduce human error in datacentre operations. 
• Energy efficient technologies and practices reduce carbon footprint and operating costs. Both of our DC2.0 datacentres are ISO 14001 Environmental Management compliant and have strong environmental and sustainability policies. 
• Scalability to accommodate changes in demand for computing resources. 
• Resilience through the use of redundancy and failover mechanisms ensures high availability and continuity of operations. 
• Flexibility to support multiple types of workloads, applications, and operating systems. 
• Advanced security measures are built in to protect data and prevent unauthorised access. Threat detection and prevention technologies analyse behaviours to identify potential malicious actors. 
• Interconnectivity with other datacentres and networks for improved data exchange and collaboration.