We understand how legal practices work. From case management software to SRA compliance, our team knows your sector so you can focus on your clients, not your IT.
years supporting legal practices
average answer time
uptime SLA
Mon to Fri support cover
Most IT support companies treat every business the same. Law firms are not every business. Your IT provider needs to understand completion-day pressure, client confidentiality obligations, SRA compliance requirements, and the case management software your fee earners rely on every day.
A generic MSP that has never supported a legal practice will learn on your time. Access Managed Services has been working with law firms for over 15 years. We know your world before we pick up the phone.
Your helpdesk needs to understand the software your fee earners use every day, not just the network it runs on. We support a wide range of legal case management systems and know how they behave.
The SRA expects documented security policies, tested incident response plans, and appropriate access controls. Access Managed Services helps you meet those obligations, not leave you to figure them out alone.
When a conveyancing completion is in progress, downtime is not an option. Our 99.95% uptime SLA and 24/7 priority incident response means your critical moments are covered.
Legal files contain some of the most sensitive data in existence: financial records, privileged communications, personal information. We keep it encrypted, access-controlled, and auditable.
Every minute a fee earner spends waiting for IT is a minute they are not billing. Our 30-second average answer time means issues get resolved fast, not logged and queued.
Fee earners working from home, court, or client offices need secure, reliable access to everything they need. Our cloud and virtual desktop solutions make location irrelevant.
The SRA's Codes of Conduct set clear IT expectations: Rule 2.1 demands effective governance, Rule 2.5 requires firms to manage all material risks. Cyber risk falls squarely within both.
Access Managed Services
We help law firms meet these obligations through practical, documented IT security, not just a list of tools.
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What we help your firm demonstrate to the SRA
We can act as your entire IT function, or work alongside an existing internal team. Either way, you get a single point of contact who understands legal practice.
8am to 10pm Mon to Fri, 9am to 5pm weekends. 24/7 for priority incidents. All users can raise tickets, not just named contacts.
Secure, high-performance cloud hosting for your case management software. Accessible from anywhere, maintained by us.
Give fee earners secure access to all their applications and data from any authorised device, anywhere.
Laptops supplied, configured, and supported from less than £1 per device per day. Next-working-day replacement if something goes wrong.
SOC monitoring, endpoint protection, email security, and staff training, all aligned to SRA expectations.
Full Microsoft 365 management including Teams, SharePoint, and Copilot, configured for legal workflows.
"Access Managed Services plays a pivotal role in supporting LCF's IT framework, acting as an extended IT team, providing not just technical assistance but strategic guidance that is crucial for fully leveraging technology investments."
"Hybrid working put our IT under pressure. Moving to a fully managed cloud platform from Access Managed Services resolved that completely."
"Moving our case management system to a VDI has allowed us to support flexible working and grow the firm without IT becoming a constraint."
"Outsourcing first-line support to Access Managed Services has freed our internal team to focus on more strategic IT work rather than day-to-day queries."
"Stable, predictable and reliable. I'm home and in good hands."
Our team has hands-on experience with the case management systems, document management platforms, and practice management tools that law firms rely on. When a fee earner calls with a software issue, we understand the context.
Fee earners do not stop at 5pm. Neither do we. Support runs from 8am to 10pm Monday to Friday, 9am to 5pm at weekends, with 24/7 cover for priority incidents.
You speak to the same team every time. No scripts, no queues, no being passed between departments. Our 30-second average answer time reflects how we actually operate.
Our sweet spot is firms between 25 and 250 users, but we work with practices of all sizes, from boutique specialists to large regional firms with multiple offices.
We support a wide range of legal case management systems and have experience with the platforms used across the UK legal sector. If you are unsure whether we support yours, get in touch and we will confirm. We have yet to encounter a system we cannot help with.
Yes. We advise on Cyber Essentials certification, help document security policies, configure access controls, and provide the kind of tested incident response capability the SRA expects to see. We work with your COLP to make sure your IT posture is defensible.
Absolutely. Many of our law firm clients have an internal IT lead or manager. We work alongside them, handling day-to-day support, infrastructure management, and specialist tasks, so they can focus on strategic IT work rather than helpdesk queries.
Priority incidents, including anything affecting a completion or a firm-wide outage, are covered 24/7. Our standard support runs from 8am to 10pm Monday to Friday, with weekend cover from 9am to 5pm. Average answer time across all calls is 30 seconds.
We manage the transition for you. Most migrations are completed without any disruption to the firm's day-to-day operations. We have moved firms of all sizes, including those with complex on-premise setups, and we handle the project management from start to finish.
No hard sell, just an honest conversation about whether we are the right fit.
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