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Time to cure your IT headache?

The decision to change your managed IT services provider is a major decision, and isn’t something you’d want to do often.

Forward-thinking law firms need forward-thinking partners, particularly when it comes to the technology infrastructure that underpins the critical operations of your firm.

If your current IT services provider isn’t helping you keep up with the pace of change, it may be time to make the switch.

With years of experience working in the legal sector, supporting law firms of all sizes to meet the demands of their users and their customers, Access Managed Services understands what today’s modern law firms require from their IT service provider.

And it’s more than just technical know-how.

Our technical and support teams are committed to creating positive relationships with all our clients. We truly believe that it’s our service and our people who make the difference.

Is now the time to switch IT providers?

Available, reliable, predictable

Stability and predictability that your core business systems are available when you need them is critical. Our proactive monitoring and management of your systems means that when workloads increase, we investigate why. When we’re alerted to unusual activity, we’re on it.

We want to make sure that you don’t get any nasty surprises when you’re trying to get your work done.

The only thing that will surprise you is the passion we have for giving you the best experience.

Are you confident that your law firm and its clients are secure?

Cyber attacks will never go away, and sadly it’s not a case of “if” but “when” you will be targeted by cyber criminals – whether directly or indirectly.

Having the right tools and protocols and security best practice in place can help reduce the likelihood of a catastrophic data breach. Being able to mitigate the damage and disruption to your business, your reputation, and to your data is equally, if not more important.

IT providers will take responsibility for the security of the services they provide. A good IT provider should help you take responsibility for making sure your users are your first line of defence.

Sick of playing telephone tennis?

When something goes wrong – and it will – you need to know that you can get your problem resolved quickly. Using multiple providers can make the process extremely frustrating, particularly when you don’t know what’s causing the issue, and who to call to fix it.

A true IT partner will provide full support – a complete IT service desk solution that means one call is all it needs to get your problem solved.

We liaise with your technology providers to identify and respond to your queries, and work with them to find the best outcomes, quickly.

A single point of contact for your IT queries – no more IT headaches.

Can your IT enable flexible working?

Law firms shouldn’t be tied to the office, or bound by 9 to 5 services. Clients expect to be able to communicate with their legal advisor when it suits them. Fee earners want to maximise their billable hours whenever, wherever they’re working.

Moving your case management and other critical business software into a hosted environment means users and clients can access the information they need, when they need it, wherever they are.

And with secure cloud solutions designed to protect and enable productivity, you can rest assured that your data is always available, and always secure.

Seamless working, on any device

Laptops, desktops, mobiles, and tablets enable users to work on whichever device is most convenient.

Need to update that matter you opened in the office? Do what you need to on your mobile while you’re waiting for the train home. Last minute email coming in from a client at 8pm? Choose whether to respond now, from your mobile.

Any device, any network – all seamlessly integrated and secured through multi factor authentication.

Outdated systems slowing you down?

We have high expectations about how technology works for us in our personal worlds. Email, streaming, gaming, banking, shopping – instant, easy processes enabled through great software and technology, and the infrastructure to support it.

We shouldn’t have to lower those expectations when we walk through the office doors.

The pace at which software and systems are updated is phenomenal. Operating systems have become more dynamic, with updates, upgrades, and patched being pushed automatically by providers. Communications have become smoother, more instantaneous.

If your current IT provider can’t support this pace of change, it’s time to find an IT partner who can keep you ahead of the game.

Reactive or Proactive?

If you find yourself having to ask your IT provider about the latest technology you’ve heard about, there’s a problem.

A true IT partner will bring solutions to you. They will make it their mission to make sure you know about the latest developments that can help improve processes, save you time, and enhance your users’ productivity.

Built to do more

You'll know you have the right provider when you no longer suffer from IT headaches. Your systems are up to date, patched, fully managed and supported by a team of legal technology experts, focused on providing a consistent user experience, so you can focus on delivering client excellence.

And if you want complete peace of mind that your legal technology ecosystem is fully managed by a team of experts, take a look at our Access Legal Case Management solutions.

Useful resources

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Download our guide

Discover why, when and how you should switch your managed IT services provider, and how easy it is to get your IT up to scratch.