IT support for recruitment agencies that keeps consultants billing

When your CRM is down, your consultants cannot place candidates. Access Managed Services keeps your systems running, your data secure, and your new starters productive from day one.

Trusted & Accredited

s

average answer time

%

uptime SLA

/7

priority incident cover

h

Mon to Fri support cover

Recruitment agencies have IT needs that generic providers miss

Speed is everything in recruitment. A consultant who cannot access their CRM loses candidates. A new starter who is not set up on day one costs the business money.  Your IT provider needs to understand how your business actually works. Most managed IT providers have never supported a recruitment agency.

At Access Managed Services, we understand the platforms, the pace, and the compliance requirements that come with running a staffing business.

CRM and ATS reliability

Bullhorn, Vincere, JobAdder, and other platforms are the engine of your business. When they are slow or unavailable, consultants cannot work. We keep these systems fast and accessible.

New consultant onboarding

High consultant turnover means frequent onboarding. A new starter who is not set up with devices, email, CRM access, and a phone on day one is not billing. We provision everything quickly.

GDPR and candidate data

Recruitment agencies hold thousands of candidate CVs and personal records. GDPR compliance, including retention policies, consent management, and data subject requests, needs to be built into your IT, not bolted on.

VoIP and communication tools

Phone systems are critical for recruitment. We ensure your VoIP platform runs reliably with clear call quality, call recording, and CRM integration, so consultants can work from anywhere.

Remote and hybrid working

Consultants working from home, client sites, or on the road need secure, reliable access to everything they need. We make location irrelevant without compromising security.

Scaling up and down

Recruitment businesses grow fast and sometimes contract quickly. Your IT should scale with you, adding users, devices, and licences without procurement delays or capital expenditure.

One group. Software and IT under one roof.

We are part of the same group as Access Vincere Evo

Access Managed Services is part of The Access Group, the same organisation behind Access Vincere Evo, one of the UK's leading recruitment CRM platforms. That means a single point of contact for both your recruitment platform and your IT infrastructure. No disputes between your software provider and your IT provider when something goes wrong.

Recruitment platforms we support:

  • Access Vincere Evo
  • Bullhorn
  • JobAdder
  • Mercury
  • Firefish
  • Salesforce Recruitment
  • any platform your agency uses

Every day delayed is revenue lost - We fix that

A full IT service for your agency

Managed IT support

8am to 10pm Mon to Fri, 9am to 5pm weekends. All consultants can raise tickets, not just named contacts. 30-second average answer time.

CRM and ATS support

Hands-on support for Bullhorn, Vincere, JobAdder, and other recruitment platforms. We resolve issues fast so consultants never lose access to candidate pipelines.

Icon suggesting virtual desktop environment hosted in the cloud

Managed devices

Laptops supplied, configured, and supported from less than £1 per device per day. Next-working-day replacement if something goes wrong.

Microsoft 365

Full M365 management including Teams, email deliverability, and communication tools optimised for high-volume outreach.

Cyber security

Endpoint protection, email security, and GDPR-aligned data handling. Candidate data kept secure and auditable.

Cloud and remote access

Secure cloud access so consultants can work from anywhere: home, client sites, or on the road, without compromising security or performance.

GDPR compliance built into your IT

Recruitment agencies hold some of the most sensitive personal data of any business type: thousands of candidate CVs, contact details, employment histories, and right-to-work documents.

At Access Managed Services, GDPR compliance is not optional, and it starts with your IT infrastructure.

  • Data Retention Policies - Automated retention schedules to archive or delete candidate data in line with GDPR requirements.
  • Consent Management - Track consent and efficiently manage subject access and data deletion requests.
  • Secure Data Storage - Candidate data protected with encryption and role-based access controls.
  • Breach Response - A tested incident response plan to support GDPR reporting within 72 hours.

 

compliance consultancy services

FAQ: IT support for recruitment agencies

Do you support our CRM or ATS platform?

We support all major recruitment platforms including Bullhorn, Vincere, JobAdder, Mercury, and Firefish. We handle integration, troubleshooting, user provisioning, and ensure reliable connectivity from any location. If your platform is not on that list, get in touch. We have yet to encounter one we cannot support.

How quickly can you set up a new consultant?

We can provision a new consultant with a fully configured laptop, email, CRM access, and VoIP phone quickly. Our streamlined onboarding process gets new hires billing as fast as possible, not waiting around for IT.

Can you help us with GDPR compliance for candidate data?

Yes. We implement automated data retention policies, secure candidate data storage, consent management integrations, and the ability to action data subject access and deletion requests efficiently. GDPR compliance is built into how we configure your systems, not added as an afterthought.

We are growing quickly. Can you scale with us?

Adding users, devices, and licences is straightforward. No long procurement cycles, no capital expenditure. You pay for what you use and scale up or down as your headcount changes.

What happens if our CRM goes down during a critical placement?

Priority incidents are covered 24/7. Our average answer time is 30 seconds. We treat CRM outages as business-critical and respond accordingly, not as a ticket to be queued.

Ready to talk to our team?

No hard sell, just an honest 20-min conversation about whether we are the right fit.