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Managed IT Services
Managed IT support that picks up in 30 seconds
UK-based managed IT support for professional services firms. Extended hours, 1st to 3rd line cover, and a team that understands your sector, not just your servers.
- ITIL-aligned service desk
- Extended hours, 7 days a week
- Dedicated security and compliance team
- Remote and onsite support
Managed IT support services built for modern businesses
Managed IT support is an outsourced IT service in which a dedicated provider handles your day-to-day technology management, monitoring, and helpdesk so your team can focus on what they do best.
Access Managed Services gives businesses a reliable, responsive IT partner with over 15 years of experience. We take a proactive, ITIL-aligned approach to IT management, meaning issues are identified and resolved before they affect your business.
Whether you need full outsourced IT support or a partner to work alongside an existing internal team, we offer scalable managed IT support services that grow and adapt as your business evolves.
We provide comprehensive support for Microsoft 365 and business-critical applications, with proactive monitoring to keep your systems up to date, secure, and running smoothly.
Everything you need to keep your IT running smoothly
Responsive helpdesk, every time
Our service desk is staffed by Access employees across extended hours, with a 30-second average answer time. Support access is tailored to your contract, whether that's all users raising tickets directly or a named-contact escalation model.
1st, 2nd and 3rd line support
We provide all three tiers of support from a single team. Issues are escalated internally so you're never passed between providers or left chasing accountability.
Remote and onsite options
Most issues are resolved remotely within minutes. For anything that needs a physical presence, our engineers can attend your site.
Third-party software assist
We take ownership of issues involving third-party applications. No more being caught between vendors with no one accountable for the fix.
Regular service reviews
We meet with you regularly to review performance, identify improvements, and make sure our support keeps pace with your business.
Dedicated security and compliance team
Unlike most MSPs, we have a dedicated security and compliance team embedded within our service. They work alongside your helpdesk to handle security incidents, compliance requirements, and proactive threat management - not as an add-on, but as part of how we operate.
Flexible access to suit how your business works
We offer two support models depending on your business size, internal IT structure, and how you want your team to interact with us. Both include the same service desk quality and SLAs, the difference is in how tickets are raised and escalated.
All-user support
Every person in your business can contact our service desk directly — by phone, email, or portal. Ideal for businesses without an internal IT function who want their whole team to have direct access to support.
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- Any user can raise a ticket directly
- Phone, email and portal access for all staff
- No internal IT resource required
- Suits fully outsourced IT arrangements
Named-contact escalation
Tickets are raised and escalated through a defined set of named contacts within your business, typically your internal IT manager or team. We handle the escalations they send us, freeing them up for more strategic work.
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- Tickets raised by named contacts only
- Works alongside your existing IT team
- Reduces escalation burden on internal staff
- Suits businesses with an in-house IT function
We don't just fix problems, we prevent them
Reactive support is only part of what we do. For professional services firms, keeping your environment stable, secure, and up to date is just as important as having someone to call when something goes wrong.
Patch management
We manage patching across your operating systems, applications, and firmware on a regular schedule. Security patches are prioritised and applied promptly, with testing to avoid disruption to your business-critical systems.
Continuous monitoring
Your infrastructure is monitored around the clock. We track performance, availability, and security events - identifying and resolving issues before they affect your team, often before you're even aware of them.
Security and compliance
Our dedicated security and compliance team monitors your environment for threats, manages your security tooling, and helps you maintain compliance with the requirements relevant to your sector — whether that's Cyber Essentials, ISO 27001, or SRA guidance for law firms.
Backup and recovery
We manage and test your backups regularly, so that if the worst happens, recovery is fast and data loss is minimised. Business continuity planning is built into how we manage your environment, not bolted on after the fact.
Asset and licence management
We maintain a full inventory of your hardware and software, track licence renewals, and flag end-of-life equipment before it becomes a risk. You always have a clear picture of what you have and what it costs.
Regular service reviews
We meet with you on a regular cadence to review performance against your SLAs, share insights from monitoring data, and plan ahead for any changes to your environment or business requirements.
Extended cover for the hours your team actually works
Most IT providers close at 5:30pm. We don't. Our helpdesk runs extended hours every day of the week and all users in your firm can contact us by phone, email, or portal. We aim to answer every call within 30 seconds.
Service desk hours
- Monday to Friday - 8:00am to 10:00pm
- Saturday and Sunday - 9:00am to 5:00pm
- Bank holidays - Emergency cover available
Priority 1 incidents: 24/7 coverage, 365 days a year. If your systems go down completely, we're available around the clock.
The right level of support, every time
We provide 1st, 2nd and 3rd line IT support from a single team. Issues are handled at the right level without you needing to manage the escalation.
1st line
Day-to-day helpdesk
Fast resolution of common issues. Most requests are handled at this level, keeping your team productive with minimal disruption.
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- Password resets and account access
- Software and application queries
- Microsoft 365 support
- Hardware troubleshooting
- Printer and peripheral issues
2nd line
Technical escalation
More complex issues that need deeper investigation. Handled by senior engineers without you needing to chase or re-explain the problem.
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- Network and connectivity issues
- Server and infrastructure problems
- Security incidents
- Application configuration
- Third-party software assist
3rd line
Expert resolution
Specialist-level support for the most complex technical challenges. Escalated internally - you never need to find another provider.
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- Vendor escalation management
- Advanced security incidents
- Cloud architecture and migration
- Disaster recovery and business continuity
- Major infrastructure changes
A dedicated security and compliance team - built in, not bolted on
Most MSPs treat security as an add-on service. We don't. Our dedicated security and compliance team is embedded within our service operation, working alongside your helpdesk to manage threats, maintain compliance, and respond to incidents as part of your standard service.
- Cyber Essentials support
- ISO 27001 alignment
- Dark web monitoring
- Incident response
- SRA compliance (law firms)
IT support that understands your sector
Generic IT support doesn't cut it when your business has specific compliance requirements, software dependencies, and ways of working. We've spent 15 years building expertise in the sectors we serve.
IT support for Law firms
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IT support for Recruitment agencies
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IT support for Accountants
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Average time to reach our service desk
+
Years supporting UK professional services firms
%
Uptime SLA across all managed services
Coverage for Priority 1 critical incidents
What our clients say about our managed IT support
"They just get us, they understand our problems and what we're trying to achieve... they actually go out of the way to want to help us."
Managed IT support FAQ
These are the questions we hear most often from businesses considering managed IT support for the first time.
What is managed IT support?
Managed IT support is where a specialist provider takes responsibility for your IT helpdesk and day-to-day technology management. Rather than relying on an internal team or break-fix support, you get proactive monitoring, a dedicated service desk, and a team that keeps your systems running for a predictable monthly cost.
How is managed IT support different from a traditional IT support contract?
Traditional IT support is reactive - you call when something breaks. Managed IT support is proactive. We monitor your systems continuously, identify issues before they affect your team, and handle everything from password resets to major infrastructure problems through a single point of contact.
Can you support businesses that already have an internal IT team?
Yes. Many of our clients have an internal IT manager or small team. We work alongside them, handling day-to-day helpdesk requests so their team can focus on more strategic projects rather than spending all day on password resets and printer issues.
What are your managed IT support hours?
Our service desk is available 8am to 10pm Monday to Friday, and 9am to 5pm on weekends.
For Priority 1 critical incidents - where your systems are completely down - we provide 24/7 cover, 365 days a year.
Do you offer managed IT support packages?
Yes. We offer flexible managed IT support packages tailored to your business size, sector, and requirements. Whether you need 1st line helpdesk only or full 1st, 2nd and 3rd line cover, we'll build a package that fits. Contact our team to discuss your options.
Who can raise support tickets?
That depends on the support model you choose. With our all-user model, every person in your business can contact us directly. With our named-contact escalation model, tickets are raised through a defined set of contacts, typically your internal IT team. We'll help you choose the right model when you talk to us.
Ready to switch to managed IT support?
Talk to our team about your business's IT needs. No jargon, no hard sell, just an honest conversation about whether we're the right fit.