Success story:
Radiocentre
The commercial radio trade body, Radiocentre, invested in Access People's absence management software, TeamSeer, to relieve pressure on their IT and Finance teams.
Business size
<1,000 employees
Industry
Not for profit
Products
Access TeamSeer
Background
Radiocentre is the industry trade body for UK commercial radio. They work on behalf of over 50 stakeholders who operate over 300 licensed radio stations across the UK and represent 90% of commercial radio in terms of listening and revenue.
With 23 employees based in London, Radiocentre support industry growth and enforce regulations.
What were the challenges?
Radiocentre was using ineffective absence management software. Despite asking their provider to make changes, their problems went
unresolved.
“The implementation was poor, the web rendering was poor and there was no integration with Outlook. On top of this, the system kept asking users to reset their passwords, which created further frustrations," says Neil Dawson, IT Manager at Radiocentre.
The lack of integration with Outlook was a particular cause for concern. Without a system that integrated with their calendars, employees were often missing appointments. remaining holiday allowance.
What were the requirements?
- To invest in easy-to use absence management software
- Reduce enquiries to the IT and Finance teams
- To implement the absence management software with Outlook
The investigation and selection
Right from initial consultation, Access People understood what we wanted. The set up was straightforward, and if we had any questions, they sorted answered them straight away. The support has been excellent; the staff are fantastic.
The results
- Access TeamSeer was quickly implemented
- Enquiries to support functions decreased due to simplicity of software
- IT and Finance teams now have time to focus on larger, more strategic projects
Since implementing Access TeamSeer, requests to IT and Payroll have significantly reduced.
“The logon process is so smooth compared to our previous supplier. I’d recommend it to another IT manager straight away,” says Neil.
Access TeamSeer has made IT and Finance teams more productive, as they can focus on time-sensitive projects.
Radiocentre was especially satisfied with the support they received – both throughout the implementation and on an ongoing basis.
Access TeamSeer’s dedicated customer service has helped them fully benefit from the software.
Every solution, in one place, for your people
The Access Group's HCM division, Access People, offer an unrivalled suite of solutions for businesses, including HR and Payroll, Absence Management, Workforce Management, Compliance, Recruitment, Talent, Learning, Employee Benefits and Engagement, Health & Safety, all of which are underpinned by the powerful Access Workspace platform.
The Access Group is one of the leading providers of business management software to small and mid-sized organisations in the UK, Ireland, and Asia Pacific. We help over 100,000 customers across commercial and not-for-profit sectors become more productive and efficient.
