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Route optimisation software
Customer Delivery Notifications That Keep Your Customers Informed
In the age of immediacy, customers expect fast, well-communicated delivery. Access MaxOptra's route optimisation and delivery management software helps businesses deliver just that, with automated customer delivery notifications that keep customers informed and cuts down on "where's my order?" calls.
Trusted by over 450 customers worldwide
The benefits of customer delivery notifications
Fewer "where's my order?" calls
Automated email and SMS notifications with ETAs keep customers informed.
Slots you can actually keep
Dynamic routing and scheduling means you never promise a time you can't hit.
Adapt on the fly
Amend a live route with drag and drop, even after the vehicle's left.
Live tracking, zero guesswork
Website tracking plus proof of delivery the moment it lands.
Optimise a fast delivery service
Access MaxOptra's automated planning creates optimised, low-cost route plans in minutes. Taking into account time window constraints, vehicle access, and real-time visibility across your order management systems.
- Create low cost, optimised route plans in a matter of minutes through automated route planning
- Plans automatically take into account time window constraints and vehicle access, meaning your routes are optimised but also realistic
- Better visibility of the planning process, through integration with order management and stock control systems, helps you offer faster delivery and tighter delivery time slots, with confidence
Manage unexpected changes with ease
Access MaxOptra makes it simple to adapt a delivery time slot, even once a vehicle has left the depot. Using drag and drop technology to amend a live route, assess the impact, and keep the customer informed.
- With Access MaxOptra, changes to a delivery time slot can be handled with ease, even if your vehicle has left the depot
- Drag and drop technology allows you to make changes to a live route, assess the impact and work with the customer to make an informed decision
Offer convenient, accurate delivery slots
Access MaxOptra dynamically routes and schedules deliveries, resources, and loads to keep every delivery promise realistic. Ensuring you never commit to a slot you can't deliver.
- Access MaxOptra dynamically routes and schedules deliveries, resources and loads, ensuring you never promise something you can't deliver
- Every accurate slot is backed by customer delivery notifications, so customers know exactly when to expect their order
Inform with customer delivery notifications
Delivery notifications keep customers updated automatically, without extra effort from your team. Sending email and SMS updates, live website tracking, and proof of delivery all in one place.
- Proactively send customer delivery notifications by email and SMS, complete with ETAs, to keep customers regularly informed
- Customers can also track their order and stay updated via your own website widget
- For added peace of mind, our ePOD app lets drivers log proof of delivery, including signatures, photos, and comments
Gain invaluable feedback
Access MaxOptra gives your customers a direct channel for feedback, before they turn to public review sites. Helping you catch satisfaction issues early and recognise your top-performing drivers.
- With Trustpilot and Feefo scores front of mind for many operators, identifying customer satisfaction issues as early as possible is becoming essential
- Access MaxOptra's "Rate my Delivery" functionality gives your customers an official outlet to provide feedback before they turn to public review sites
- This helps you measure customer happiness, address any issues, and identify your top performing drivers
What our customers are saying
An all-day time slot is not acceptable in this day and age. The world's moved on.
Customers love it. Before, we had to say 'let me call the driver'. Now, we can tell them exactly where their order is, when it'll arrive, and who signed for it, all in seconds. That's a huge USP.
MaxOptra gives Champion Timber a competitive edge. We're moving towards narrower delivery time windows. This solution is enabling us to satisfy our high customer expectations at an affordable price with no requirement for huge investment.
Without MaxOptra we would not have been able to get Wellocks At Home off the ground, and I don't know where we would be right now. The customer service has been exceptional, with all queries resolved easily.
More than customer delivery notifications:
Access MaxOptra is part of The Access Group, a team of 8,500+ specialists trusted by 160,000+ organisations across 20+ sectors. That means you're not just getting automated customer delivery notifications. You're getting the backing of one of the UK's most experienced and forward-thinking software businesses.
Leading AI capabilities: The Access Group is at the forefront of AI in business software, with ISO/IEC 42001 certification for AI management systems. That investment flows directly into how Access MaxOptra keeps your customers informed.
Security and compliance you can trust: Access MaxOptra is backed by The Access Group's rigorous security standards, independently audited and certified across data protection, privacy and AI. Your customer data is always safe, private, and handled responsibly.
30+ years of sector expertise: Built on decades of knowledge across logistics, finance, care, legal, and more. We understand the operational pressures your business faces, not just the technology.
A platform that grows with you: As your operation scales, Access has the breadth of solutions to support it. And as our integrations with the wider Access product suite develop, Access MaxOptra's delivery notifications will connect more deeply with the tools you already rely on.
Ready to transform your route planning?
See how MaxOptra can reduce your mileage, cut costs and improve the delivery experience for your customers.