Customer Story: Rainbows Hospice for Children and Young People

Rainbows Hospice for Children and Young People is the only dedicated children’s hospice serving the East Midlands. They provide vital care and support to babies, children, and young people with life-limiting and life-threatening conditions.

Volunteers are at the heart of everything they do, supporting care teams in the hospice, driving income through retail, and raising awareness in local communities.

Hear from Rainbows how Access Assemble is helping them better manage, engage, and grow their volunteer community.

The challenge: managing growth without the right tools

As Rainbows’ volunteer base continued to grow year-on-year, their systems struggled to keep up.

Without a dedicated volunteer management solution, information was spread across multiple platforms, from fundraising CRM systems to spreadsheets. This fragmented approach made it increasingly difficult to:

• Organise and mobilise volunteers effectively
• Maintain accurate, up-to-date records
• Scale operations alongside growing demand

The result was rising administrative pressure and inefficiencies that limited their ability to fully support volunteers.

The solution: Access Assemble

Rainbows implemented Access Assemble to bring structure, automation, and centralisation to their volunteer management.

The impact: more time, better engagement, greater impact

1. Reduced admin, more time for what matters

Automation has significantly reduced time spent on manual tasks, freeing up staff to focus on supporting volunteers and delivering meaningful experiences.

2. Stronger volunteer engagement

Volunteers now feel more connected and valued, with clear communication and a more professional, structured experience.

3. Scalable growth

With a centralised system in place, Rainbows can confidently grow their volunteer base while staying organised and efficient.

4. Better outcomes for those who need it most

Ultimately, these improvements allow Rainbows to enhance the support they provide to babies, children, and young people.

Why Rainbows Recommends Access Assemble

Rainbows highlights the dual benefit of Access Assemble:

• For staff: streamlined processes, reduced admin, and improved organisation
• For volunteers: a more engaging, rewarding, and professional experience

This combination strengthens the entire volunteer ecosystem—driving greater impact across the charity.