Customer success stories

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The Royal Medical Benevolent Fund

The Royal Medical Benevolent Fund

“We are now able to work faster as information is better laid out. Our casework team is able to see more information in the grants record, which has an ‘at a glance’ summary. This has reduced the need for the levels of complex cross-module reporting that needed to be done previously. All of this saves our caseworkers time and means that are able to respond quicker and more effectively to our beneficiaries.”

Emily Hopkins, Head of Fundraising

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Sheffield Hospitals Charity

Sheffield Hospitals Charity

Access helps Sheffield Hospitals Charity increase brand awareness and reach a much wider audience: “Access helped us increase our brand awareness. It’s helped us reach a whole new range of people who now know more about the charity and more about how they can get involved. We felt that more people are engaging with us and signing up to our events and are helping to generate income for us.”

Ben Green, PR & Communications Manager

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Ovacome

Ovacome

Access helps Ovacome increase digital traffic by 89% during Ovarian Cancer Awareness Month: “Since working with Access we’ve seen a massive uptick in people engaging with us and using our services after finding us online which has a great impact on our ability to support the community.”

Alice Keane, Communications and Events Officer

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Arthritis Ireland

Arthritis Ireland

Discover how Arthritis Ireland managed to exceed their online fundraising targets with Access thankQ CRM and NFP Website Suite “Access thankQ is a system that allows us to access our data easily, it allows us to know who our donors are and it enables us to quickly and easily extract reports.
Svetlana Kushnirenko, Programme Coordinator and Data Management

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Birmingham Contemporary Music Group

Birmingham Contemporary Music Group

BCMG achieve their fundraising goals with Access thankQ and NFP Website Suite “Fundraising is really important for our organisation. And Access thankQ CRM and the NFP Website Suite were critical in helping us achieve those fundraising goals.
Nicole Hermanns, Head of Development

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Hestia

Hestia

Access NFP Website Suite and Google Ad Grants helped Hestia’s online traffic to soar by 400% “We’re now getting lots of notifications on social media, even from people we’ve had no prior contact with, but they’re sharing our articles and stories. It makes you realise the impact it’s having.
Josh Mclean, Communications Manager

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Chichester Cathedral

Chichester Cathedral

The very ambitious Access thankQ implementation project at Chichester Cathedral has been a great success and this is due in no small part to the skill and expertise of everyone in the Access project team. Without exception, every person we have come into contact with has impressed us with their detailed knowledge of the product, their understanding of our requirements and their personal skill in delivering their part of the process. Well done everybody!.” - Steve Holloway, Database Implementation Project Manager

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Refugee Roots

Refugee Roots

Discover how Refugee Roots’ cookbook achieved a sell-out success after switching to the Access NFP Website Suite “After selling out, we’re even taking lots of pre-orders for a second printing run. We have an advantage over other similar charities as our website allows us to do so much.” - Adam Baker, Charity Director

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CHANA Charity

CHANA Charity

Discover how CHANA Charity saw an increase of 25% in returning donations since switching to Access thankQ.

"I invited Access in for a demo and was taken back by the look and feel as well as the user-friendly interface of the system and since then, never looked back" Ben Robbins, Operations Manager

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St Francis Hospice

St Francis Hospice

Discover how Access thankQ helped St Francis Hospice manage their fundraising campaigns and data more efficiently.

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Spinal Research

Spinal Research

Using Access thankQ allowed Spinal Research to free up more Freed up 10 hours of working time a week per person.

"It’s so easy to use, the team is logging things more quickly. This has allowed us to be more professional and has really helped us strengthen our relationship with our supporters."
Danielle Houliston, Individual Giving Manager

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Framework

Framework

Framework eliminated payment entry errors and minimised IT maintenance by using Access thankQ.

"Access thankQ has significantly improved data entry speed, freeing up staff’s time to do other things. The IT Department had VERY little to do with it, which pleased them immensely!"
Alex Phillips - Team Planning & Monitoring Co-ordinator for Fundraising & Communications

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National Youth Choir of Scotland

National Youth Choir of Scotland

National Youth Choir Scotland saved over £21,000 a year on postage for renewals since switching to Access thankQ.

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Bakers Food and Allied Workers Union

Bakers Food and Allied Workers Union

Discover how BFAWU had significant improvement in administration and communication allowing them to move forward with more ambitious future plans

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Home-Start

Home-Start UK uses new website to boost donations

Home-Start provides expert support to families with young children, helping them through the most difficult of times. Support is provided through a network of trained volunteers across local communities.

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St Helen’s School

St Helen’s School

St Helen’s School saw significant improvements in relationship management, events and activities by using Access thankQ.

“My ‘wow’ moment was how versatile that system is. It was then that I realised that whatever we needed the system to do, it would be flexible enough that we could create it ourselves.”
Zoe Baines, Development Director

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Loughborough Endowed Schools

Loughborough Schools Foundation

Access thankQ enabled Loughborough Endowed Schools to meet their development needs within their limited team resources.

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Atlas Foundation

Atlas Foundation increase awareness & engagement and cut out 3rd party platforms

The Atlas Foundation, founded by former England Rugby star Jason Leonard, tackles issues affecting Children and Adults worldwide by harnessing the power of Rugby.

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Aberdeen Cyrerians

Aberdeen Cyrerians

Having experienced a rising volume of donors and data, a new fundraising CRM solution was needed to make it easier to track relationships more efficiently and maximise the effectiveness of that activity.

“As a small charity with a high number of donors, thankQ comprehensively meets the needs of Aberdeen Cyrenians. The Access thankQ solution is fit for purpose today, as well as having the scalability to manage our forecasted future growth.”

Scott Baxter, Deputy Chief Executive for Aberdeen Cyrenians

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Afghanaid

Access helps Afghanaid with a 176% increase in site visits and page 1 Google rankings

Afghanaid had a lot of areas to address when they started working with Access to update and improve their online offering.

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Norfolk Hospice

The Norfolk Hospice see a dramatic increase in page views and income after support with Google Ad Grants

The Norfolk Hospice provides specialist palliative care to people living with life-shortening illnesses in Norfolk & the surrounding areas.

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Greensand Trust

The Greensand Trust double monthly income with Google Ad Grant

The Greensand Trust is an independent environmental charity. They work with local communities and landowners to conserve and enhance the distinctive landscape, wildlife and history of the Greensand Ridge in South East England.

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Brainwave

Brainwave diversifies income with Access Charity Website Platform

Brainwave believes in a world where every child with disabilities reaches their potential. The charity is set up to help children with disabilities to achieve greater independence by aiming to improve mobility, communication and learning potential using a range of physical and educational therapies.

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The Royal Trinity Hospice

The Royal Trinity Hospice increases online donations and achieves key goals

The Royal Trinity Hospice provides skilled, compassionate care and support to people with progressive, life-limiting illnesses and those close to them. It has been supporting patients in South West & Central London for more than 125 years, allowing them to ‘live every moment’.

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Breast Cancer Haven

Breast Cancer Haven see a ten-fold increase in online donations

Breast Cancer Haven is the charity that supports women through their breast cancer treatment. When breast cancer tries to rob a woman of her individuality, her confidence or her strength, they provide a tailored package of emotional, physical and practical support that helps her hold on to them. They support women and their families via a network of six welcoming centres around the UK and through an expanding network of other services.

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Chelsea Physic Garden

Chelsea Physic Garden see increase in revenue with website redesign

Tucked away beside the Thames, Chelsea Physic Garden is the oldest botanic garden in London and houses around 5,000 different medicinal, herbal, edible and useful plants. Since 1673 Chelsea Physic Garden has occupied four acres of land on the edge of the Thames.

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Charnwood Community Action

Access NFP CRM helps Charnwood Community Action support most vulnerable in Charnwood community during coronavirus pandemic

Charnwood Community Action (CCA) is a partnership between Charnwood Borough Council, Fearon Community Association, Gorse Covert, The Bridge East Midlands and John Storer Charnwood formed to support the residents of Charnwood amid the coronavirus pandemic.

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