Customer Story: Oxfam

Oxfam is a global community working to fight injustice and end poverty. In the UK, their network of high street shops plays a vital role, raising funds, increasing awareness, and giving volunteers the opportunity to be part of that mission.

Volunteers are central to Oxfam’s success, running shops, making key decisions, and driving meaningful impact in their local communities.

Hear from Oxfam how Access Assemble is helping them better understand, support, and grow their volunteer network.

The challenge: Lack of visibility across a national network

Before Access Assemble, Oxfam faced a significant challenge: a lack of centralised visibility across their volunteer network.

Volunteer management was largely devolved to individual shops, meaning:

• No clear, central view of how many volunteers were active
• Limited insight into volunteer support, engagement, and compliance
• Difficulty identifying trends, gaps, or areas of best practice
• Challenges in scaling support across a large, distributed network

This made it harder to strategically support volunteers and ensure consistency across the organisation.

The solution: Access Assemble

Oxfam implemented Access Assemble to centralise volunteer data and unlock meaningful insight across their entire network.

The impact: Insight-driven decisions, stronger support, greater impact

1. Complete visibility across the network

Oxfam can now see exactly what their volunteer teams look like—who is volunteering, where, and how they are contributing.

2. Data-driven decision making

With access to trends in recruitment, retention, and volunteer journeys, teams can identify what’s working and where support is needed most.

3. Smarter resource allocation

Rather than spreading resources evenly, Oxfam can focus time and effort where it will have the greatest impact—supporting shops that need it most.

4. Improved volunteer journeys

From onboarding to progression into employment or education, Oxfam can now track and support the full volunteer lifecycle.

5. Time saved, impact increased

Teams no longer need to manually investigate where support is required, insight is available instantly, enabling faster, more effective action.

Why Oxfam Recommends Access Assemble

Oxfam highlights the power of insight as the key benefit of Access Assemble:

• A clear, accurate picture of volunteer activity across the organisation
• The ability to compare performance and identify best practice
• Greater confidence in decision-making and strategic planning

This level of visibility enables Oxfam to maximise the impact of both their volunteers and their internal teams.