RHJ Devonshire Solicitors finds the perfect home with Access Managed Services
Stability, predictability, and reliability... I'm home and in good hands
RHJ Devonshire Solicitors, a partner firm specialising in property law, wills and probate, has recently chosen Access Managed Services (AMS) for its cloud hosting requirements. Monique Ramsey, partner of RHJ, referred to her recent migration as: “Stable, predictable and reliable… I’m home and in good hands.”
RHJ has used Access’s DPS legal case management software for over 8 years due to its ease of configuration and high level of support. The firm decided to use The Access Group as a ‘one stop shop’ and migrate its cloud hosting to become more efficient and take advantage of the group’s services.
Business size
Small
Industry
Legal
Products
Cloud Hosting
DPS
Everything in one place
By having all RHJ's services in one place with Access the firm can save time and money while still receiving the quality service they are used to.
Specialist support
RHJ have peace of mind that Access support services are on hand should the firm need them. Being the provider of their legal case software as well as managing their cloud hosting for their busy firm, Monique knows that if a ticket is submitted via the portal, email or phone, help will be on hand quickly and reliably.
Meeting compliance
Access Managed Services is able to support RHJ with their Cyber Essentials accreditation which is required for their PI insurance, whilst ensuring the protection of their firm, clients, and staff in the day to day running's of their business.
The challenge
RHJ had been looking for a way to become more efficient with its day-to-day running and use a supplier that offered multiple services as a 'one stop shop'. After careful consideration, the decision was made to go with Access, the current provider of RHJ’s DPS case management software, and utilise the Access Managed Services offering which included cloud hosting, data storage solutions, device security, and more. By having all these services in one place, RHJ can save time and money while still receiving the quality service it is used to.
The solution
RHJ migrated its cloud hosting requirements from Azure to Access Managed IT Services datacentres and benefitted not only from the highly performant, secure and resilient Access Cloud platform, but also brought all core suppliers under one roof and benefit from the level of support Monique and her team were used to with their case management software.
Monique had the following to say about the migration process:
I was confident that we had made the right choice in choosing Access Managed Services for our cloud hosting. I knew what to expect and how the project would be handled due to past experience with the Access Group.
"The migration process was seamless and efficient, with no concerns" due to Monique's knowledge of how Access teams handle migrations. The whole process happened over a weekend which meant minimal disruption for RHJ's end users. Once complete, Monique received an SMS notification to let her know everything was working as expected.
The benefits
We chose Access because the software is user friendly, easily accessible and the support team is on hand if I need it especially with our specific set up. I've used DPS along with other case management systems at other law firms but my preference has always been Access Legal DPS; it’s user friendly, has workflows and we use the accountancy tools for our client ledgers, etc- its a one stop shop!
The support network offered by Access has been a key factor in RHJ's decision making process. Monique knows that if a ticket is submitted via the portal, email or phone, help will be on hand quickly and reliably. The team at Access is also available for training when needed, especially in this period of remote working.
The decision was an easy one for RHJ, with Monique quoting "It does what it's supposed to do with no issues, allowing us to service our clients effectively." The cloud-based system allows RHJ to login and work securely from anywhere at anytime which is essential for its remote working needs.
With 24/7 monitoring system keeping an eye on performance levels across all servers and services provided by them, RHJ can be assured their data is safe and secure at all times with Access. Monique says "load times are faster since the migration - it just works smoothly," she also has peace of mind that her firm can benefit from having access to highly experienced engineers who are available around the clock should any issues arise. Monique goes onto say “it’s a no brainer really.“
The future
Going forward it is critical we continue to protect our firm, clients, and staff, as well as remain compliant for our PI insurance by meeting our Cyber Essentials accreditation, which Access supports us with. We don’t want to be posed with a situation where something was missed - there is no room for error.
By choosing Access Managed Services for its cloud hosting needs, RHJ can now focus on what matters most – delivering exceptional service for its customers – safe in the knowledge that its operations are backed by robust security measures which meet all industry regulations and standards.
