Case management software solutions, powered by AI

We aim to get new customers live with the system as soon as possible – generally around one month into their time with us. We then use the remaining two months of onboarding as a Q&A period to make sure that everyone has a chance to ask questions and get the most out of the product.

Learn more about switching your legal case management software or download our switching guide.

Access Legal provides comprehensive support throughout your onboarding and beyond. Our team guides you through the setup process, helping you migrate data, integrate with existing systems, and customise workflows to match your firm’s needs.

We offer online training sessions to ensure your staff is confident using all features, from case management and document handling to client communications and reporting. If you need any assistance, contact us or visit the customer support portal for help with your current Access software to solve problems faster.

Yes, our software allows you to create, modify, and automate workflows across all areas of law.  You can tailor every step of your case management processes, from matter intake and task allocation to document approvals, client communications, and compliance checks, so your firm runs efficiently and meets regulatory requirements.

The case management system offers both pre-built workflows that can be adapted to your firm’s procedures and the flexibility to design bespoke workflows from scratch, helping to reduce administrative overhead, improve case outcomes, and support growth.

Case management software for law firms is a digital platform that manages cases, clients and documents. It’s usually part of a fully integrated suite of practice management software, although it can be a separate module. Case management software is designed to empower fee earners at law firms to manage their cases more profitably and efficiently.

The software provides a range of tools that streamline law firm processes and ensure all fee earning members of the workforce can  capture all of their billable time accurately and consistently. Workflow is usually a key factor of good case management software for law firms.

Firms will usually find, from a good legal software supplier, a wide range of case management workflow modules for all areas of law such as: conveyancing, court of protection, crime, debt, employment, family, immigration, personal injury, wills, probate etc.

Read more about what is legal case management software or find out more about What is a legal matter management software system for law firms?

Law firms looking for new case management software will find a wide range of pricing models on offer. Many software vendors today offer cloud-hosted software for a monthly subscription fee per user. This is known as software-as-a-service and is the more modern approach to software pricing. It is the opposite of buying software licenses that law firms can install on their own on-premise servers and manage themselves, the more traditional, some would say outdated way of selling software.

The price per user will depend on the range of software modules the law firm buys, the firm’s integration requirements and any bespoke configuration. However, as a general rule of thumb the price per user for cloud-based legal case and practice management software can be anywhere from £60 to £175 per user per month. Book a call for a tailored quote based on your firm’s specific requirements.

In a law firm, case management is usually a term referring to software. A successful and growing law firm will usually invest in software that has been specifically designed for the legal sector for managing cases more efficiently, improving productivity and for capturing all the billable time generated by the firm’s fee earners. Case management software for law firms is usually built around workflow charts for the many areas of law that are practiced, and includes a wide range of value-add software modules too, such as: document management, client portal for tracking cases online, and specialist tools and integrations e.g. MOJ PI Portal, legal aid bulk claims, costs management and sophisticated integrations to the Microsoft Office Suite.

Legal case management software will help a law firm to operate more efficiently, productively and profitably by centralising all case-related information, client interactions, and documents. Specifically, it enables a firm to:

• Configure workflow software charts for specific areas of law e.g. conveyancing, family, crime etc.
• Build custom workflows from scratch to match their unique processes for managing certain areas of law and certain cases.
• Provide all the tools for creating, managing, storing and sharing documents with sophisticated integration to the Microsoft Office Suite of mission-critical applications.
• Integrate with a law firm's legal accounts and time recording software, helping law firms accurately manage their cases, capture their fee-earning time and case-by-case billing.
• Deliver specific legal integrations to facilities such as the MOJ PI Portal and the Legal Aid Agency for bulk claims submission.
• Include value-added software modules such as litigation cost management and Anti-money laundering.
• Generate all the necessary management information and insights for informed decision-making via reporting and dashboards.

Migrating your existing cases, client notes, and historic documents to Access Legal is handled smoothly by our dedicated data migration team. We assist with data extraction, mapping, and testing to ensure a seamless transition from legacy systems or spreadsheets without data loss.

There are a number of strong options on the market, but Access Legal is trusted by more than 3,500 UK law firms - making it one of the most established and widely used solutions available. That said, the right fit will always depend on your firm's size, practice areas, and ways of working. To help you compare the leading providers side by side, we've put together a full roundup of the best legal case management software for UK law firms - covering features, support, and pricing so you can make a confident, informed decision.