CRM for nonprofit organisations that understands your mission

Lots! A nonprofit CRM helps you manage and organise supporters, donors, volunteers and stakeholders more effectively. It centralises all your relationship data, tracks interactions, automates communications and provides insights to improve your fundraising and engagement strategies.

Find out which key steps you should take when choosing the right CRM for your charity.

Yes - the best CRM for fundraising should absolutely align with your needs and mission.

For general fundraising, Donorfy charity CRM consistently ranks highly in UK charity surveys for functionality and ease of use. Educational institutions benefit from specialised alumni CRM systems, while membership organisations need dedicated membership CRM platforms. The key is choosing charity fundraising software that's purpose-built for your sector rather than adapting generic business CRMs.

Here’s a handy guide on the best CRM for fundraising

There are many! A CRM for charities, like Donorfy, equips you with powerful fundraising, analytics and marketing tools to help you better understand and engage your supporters. With the right CRM, you can streamline operations, strengthen donor relationships, save time and drive greater fundraising success.

Find out more about the benefits of CRM for charities 

That depends on your organisation’s needs, but choosing the right CRM can transform the way you manage supporters, fundraising and engagement. Whether you need a system for donor and fundraising management, taking care of your members or alumni relations, we can help you find the best fit.

Get in touch to explore the options

A charity CRM helps you manage and enhance ever stage of the donor journey, from initial engagement to long-term support.

Alumni and Membership CRM are part of Access Evo - our scalable, feature-rich software hub that allows each solution to operate on its own, or as an integrated part of the full suite. With everything in one place, this means you can:

• Engage existing supporters more effectively
• Attract new donors to your cause
• Generate more predictable income streams.

With Donorfy, our new charity CRM, you gain powerful tools designed specifically for notprofit fundraising and donor management. For over ten years, it’s helped charities build lasting donor relationships and maximise impact.

In the future, we’re excited to integrate Donorfy into Access Evo, bringing even greater connectivity and efficiency,

Read more about donor management software.

To strengthen our commitment to providing best-in-class solutions for charities and nonprofits, Access acquired Donorfy in November 2024.

It’s great news for our customers - Donorfy is a powerful charity CRM designed specifically for nonprofits, making it a great choice for charities like yours. By adding Donorfy into our wider ecosystem, we’re driving innovation through continued investment in fundraising technology, and offering charities a scalable CRM that grows with them.

Read more about the Donorfy acquisition

ThankQ joined the Access family in 2012 and, after upgrades to its features and benefits, it transformed into the CRM known as Access Charity CRM.

We’re still committed to fully supporting this brilliant charity CRM - and its customers. In fact, it’s still the best software solution for many organisations, especially those that have large membership bases or need alumni relations features. 

Our team is available to discuss the best fit for your unique needs, and this is usually down to the type of supporter you engage with most. 

Get in touch to explore the options

CRM stands for Customer Relationship Management. In the non-profit sector, the term ‘customer’ refers to donors, volunteers, supporters, and stakeholders rather than traditional commercial customers. A CRM system in a charity setting helps manage and nurture relationships with donors, volunteers, and other stakeholders by centralising their information. Read our full guide on charity customer relationship management.

A CRM system is necessary for non-profits dealing with substantial data. It centralises donor, volunteer, and stakeholder information, enabling personalised communication, targeted fundraising, and efficient volunteer management. With features for reporting and automation, a CRM enhances transparency and scalability, which makes it a valuable asset for improving your impact and increasing donor retention.

That ultimately depends on the solution that’s right for you – and the complexity of your migration. Our team will work with you to determine the best fit for your specific needs, but here’s a general guide:

If you’re implementing Donorfy, our in-house implementation packages aim to get you up and running in just four to ten weeks. Including data preparation, configuration and migration, they’re a great way to take the stress out of your CRM move.

If Membership CRM or Alumni CRM are your choice, our FlightPath services offer a remote-first, low-risk implementation journey, no matter how your organisation is structured, or where your employees are working.

Once you book an onboarding session, our consultants will engage in an initial consultation to begin the process. From here, we provide proactive engagement via a combination of face-to-face meetings and digital functionality such as live chats, allowing you to successfully collaborate with an Access expert who will guide you every step of the way.

We have also invested in product e-learning, enabling your users to learn our products at their own pace, while working through actions checklists throughout their development. Our remote-first approach means that you have regular communication with us to keep you on track at every step of your journey. Above all, it ensures that the software can be delivered flexibly to successfully work towards the agreed outcomes for your organisation.

All of our FlightPath consultants and on-boarders are not only certified in our products, they are also trained and certified in our remote-first FlightPath implementation methodology, including training in effectively delivering remote customer projects.

Learn more about our Customer Success Services

Access Evo was created to improve engagement, visibility and productivity for organisations like yours.

Cloud-based and feature-rich, the charity software solutions included cover Digital Advertising, Website, CRM and Payment Processing solutions, and allows each solution to operate on its own, or as a connected part of the full suite.

With value-added functionality that includes Learning Management, Collaboration, Analytics and much more, you have the apps, data and insights required to make a bigger impact - quickly and easily. Anyone in your organisation with permission can self-serve to get the accurate reports that they need - placing less of a strain on the core fundraising team.

With value-added functionality that includes Learning Management, Collaboration, Analytics and much more, you have at your disposal the apps, data and insights required to make a bigger impact - quickly and easily. Anyone in your organisation with permission can self serve to get the accurate reports that they need - placing less of a strain on the core fundraising team.