Product Specific Terms

The Access Product Specific Terms highlight key points relevant to using each of our products, and only apply where you are using the specific product they apply to. Where applicable, the Product Specific Terms form part of the Agreement and are hereby incorporated therein.

See Terms & Policies

API Supplementary Terms

These API Terms are supplementary to the Core Terms and apply where You buy API access as a Product from Us. They form part of the Agreement and apply in addition to the Core Terms. View Document

Cancellation Policy

This Cancellation Policy applies where You cancel (where possible) or postpone Consulting Services, or, where applicable, CPL Licensing online exams. It forms part of the Agreement. View Document

DORA Addendum

This DORA Addendum supplements the Agreement and addresses specific requirements under Regulation (EU) 2022/2554 (the Digital Operational Resilience Act, or DORA). It applies where You fall within the scope of DORA. View Document

Access Screening Product Specific Terms

These Product Specific Terms are supplementary to the Core Terms and apply where You buy the Screening SaaS. They form part of the Agreement. View Document

Tonic Ticketing Product Specific Terms

These Product Specific Terms are supplementary to the Core Terms and apply where You buy Tonic Ticketing from Us. They form part of the Agreement. View Document

Audit Conditions

These Audit Conditions apply where You (or a third party You authorise) need to audit Us, either as agreed with Us or as explicitly permitted under the Agreement. They form part of the Agreement. View Document

CPL Licensing Product Specific Terms

These Product Specific Terms are supplementary to the Core Terms and apply to CPL licensing (but not SaaS). They form part of the Agreement. View Document

CaaS Product Specific Terms

These Product Specific Terms are supplementary to the Core Terms and apply where You buy CaaS (Content as a Service) from Us. They form part of the Agreement. View Document

HireAra Product Specific Terms

These Product Specific Terms are supplementary to the Core Terms and apply where You buy HireAra from Us. View Document

Learning Hub Content Supplementary Terms

These Learning Hub Content Terms are supplementary to the Core Terms and apply where Your Order includes a Learning Hub Content Licence. View Document

PayWise+ Product Specific Terms

These Product Specific Terms are supplementary to the Core Terms and apply where You buy PayWise+ from Us. They form part of the Agreement. View Document

ResDiary Product Specific Terms

These Product Specific Terms are supplementary to the Core Terms and apply where You buy ResDiary from Us. They form part of the Agreement. View Document

SmartNotes Supplementary Terms

These SmartNotes Terms are supplementary to the Core Terms and apply where You buy SmartNotes from Us. They form part of the Agreement. View Document

Software Product Specific Terms

These Software Terms are supplementary to the Core Terms and apply where You licence on-premise Software from Us. They form part of the Agreement. View Document

Tradify Product Specific Terms

These Product Specific Terms are supplementary to the Core Terms and apply where You buy the Tradify Service from Us. They form part of the Agreement. View Document

Hardware as a Service (HaaS) Supplementary Terms

These Supplementary Terms apply where Your Agreement includes the provision of Hardware as a Service (HaaS). View Document

Hardware - Additional Terms (Purchase)

These Hardware Terms apply where You purchase hardware from Us under Your Order (the Hardware). View Document

SaaS Service Level Agreement

This SLA applies to the SaaS (or hosted Software, as applicable) and forms part of the Agreement. The service level that applies to Your subscription depends on Your jurisdiction; regional variations are set out in section 6. View Document

FlexPoints Supplementary Terms

These FlexPoints Terms are supplementary to the Core Terms and apply where You purchase FlexPoints. View Document