Cancellation Policy

This Cancellation Policy applies where You cancel (where possible) or postpone Consulting Services, or, where applicable, CPL Licensing online exams. It forms part of the Agreement. Where a capitalised word is used in these terms but is not defined here, it has the meaning given to it in the Core Terms.

1. Definitions

FlightPath Services — Consulting Services provided by Us to You as part of a FlightPath.

T&M Services — Consulting Services provided by Us to You on a time-and-materials basis.

FlexPoints Services — Consulting Services booked using FlexPoints.

2. Cancelling T&M Services

If You cancel any T&M Services, the following applies:

When You cancel	Cancellation fee
Within 5 Business Days of the agreed start date	100% of the relevant Fees for the cancelled days
Between 6 and 9 Business Days of the agreed start date	50% of the relevant Fees for the cancelled days
10 or more Business Days before the agreed start date	No cancellation fee

3. Postponing FlightPath Services

Because FlightPath implementation services are packaged, they cannot be cancelled. If You postpone, the following postponement fees apply (the currency depends on the location of the Access contracting party):

What You postpone (within 1-9 Business Days of start)	UK	Ireland & Germany	Australia	New Zealand	USA
1 Day - FlightPath A	GBP 495.00	EUR 574.20	AUD 876.15	NZD 965.25	USD 1200
1 Day - FlightPath B or C	GBP 995.00	EUR 1,154.20	AUD 1,761.15	NZD 1,940.25	USD 1875
1 Hour - FlightPath A, B or C	GBP 200.00	EUR 232.00	AUD 354.00	NZD 390.00	USD 450
Cancel with 10+ Business Days remaining	No fee	No fee	No fee	No fee	No fee

4. Cancelling or postponing FlexPoints Services

When You cancel/postpone	Consequence
Within 5 Business Days of the agreed start date	100% of the FlexPoints used to book the Services are deducted from Your balance
Between 6 and 9 Business Days of the agreed start date	50% of the FlexPoints used to book the Services are deducted from Your balance
10 or more Business Days before the agreed start date	The FlexPoints used to book the Services are returned to Your balance

5. CPL Licensing online exams

Change	Charge
4 or more Business Days' notice before the exam	No charge
Within 3 Business Days' notice before the exam	GBP 20.00
Non-attendance	GBP 50.00

6. General

6.1 If Your act or omission (including that of Your employees, agents, contractors or subcontractors, or the provision of incorrect or inadequate data, information or instructions) delays or impedes Our delivery of Consulting Services and obliges Us to spend additional time or incur additional expense, You will pay Us, at Our current standard rates, for that additional time and Our reasonably incurred expenses - despite anything else in this Agreement or the Order.

6.2 The calculation methods in this Cancellation Policy represent a genuine pre-estimate of Our loss if You cancel or postpone T&M Services or FlightPath Services.

6.3 The charges in sections 2 and 3 are payable within 30 days of invoice.

6.4 For the charges in sections 2 and 3: (a) We will propose a start date for the Consulting Services in writing (the Proposal); and (b) You are treated as accepting that start date on the earlier of Your written acceptance, or 5 Business Days after You receive the Proposal. Email is sufficient wherever this section requires something to be 'in writing'.

6.5 For section 4, the 'agreed start date' is the date You booked the relevant Consulting Services (that You are cancelling or postponing) using the FlexPoints portal We make available to You.