FlexPoints Supplementary Terms

These FlexPoints Terms are supplementary to the Core Terms and apply where You purchase FlexPoints. FlexPoints are a way to pre-purchase eligible consulting and value-added services (such as customisation, training, integration, analytics and reporting) and draw on them as Your needs evolve. They form part of the Agreement. Where a capitalised word is used in these terms but is not defined here, it has the meaning given to it in the Core Terms.

1. How FlexPoints work

1.1 FlexPoints can be purchased at any time as a separate Order to Your software, and are redeemed from the services catalogue on the Customer Success Portal.

1.2 All FlexPoints services assume remote delivery. On-site delivery may be possible, but travel and expenses will be chargeable.

1.3 Unused FlexPoints expire on each annual anniversary of the FlexPoints Order.

1.4 Up to 30% of points can be brought forward during the first two years of a 3-year contract, letting You flex Your usage. This applies only to FlexPoints purchased under a FlexPoints Order; FlexPoints granted as part of a Premier Success plan do not have this facility.

1.5 FlexPoints cannot be sold or transferred, or used in any way other than as set out on the Customer Success Portal.

1.6 Top-Up Points are available to purchase at the prevailing rate. They do not replenish and expire after 12 months.

2. Your responsibilities

2.1 You are responsible for consuming Your points and will appoint a points guardian to plan, request and authorise the use of FlexPoints.

2.2 Where You cancel or reschedule FlexPoints services within the two weeks before the scheduled delivery date, a charge will be incurred (see the Cancellation Policy).