Booking and reservations:

- Features
- Reservations
- Table management
- Venue promotion
- Pre-order system
- Voucher management
- Guest feedback surveys
- AI voice assistant
Customer stories
Pricing
- More Hospitality Solutions
- EPoS
- Booking and reservations
- CRM & Loyalty
- Guest Wi-Fi
- HR, payroll and workforce management
- Staff scheduling
- Learning management system
- Purchase-to-pay and menu engineering
- Digital checklists
- Property maintenance

Booking and Reservations

Never miss a reservation again with an automated phone booking system

Collins Call AI: 24/7 AI call answering for restaurants, bars, and venues. Integrate this purpose-built AI voice assistant directly with Access Collins to handle incoming calls, check live availability, and book tables in real time. All through natural, on-brand conversations.

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Trusted by 8,000+ restaurants, bars, pubs and clubs

Solve your booking challenges with AI call answering

Are you missing phone bookings out of hours?

It’s tough to answer calls and be available 24/7. And ask any hospitality operator: a better work-life balance is the ultimate goal. The solution to this? An automated phone booking system to prevent missed calls and take back your time.

Do booking requests get lost in your voicemail?

Unlike traditional voicemail, Collins Call AI doesn’t just take messages for you - it connects to your Collins reservation diary and converts calls into bookings. It’s your always-on AI call answering service that never drops a call or forgets a detail.

Are your staff too busy to take phone bookings during service?

Your Collins Call AI voice assistant can do the job for them. Reduce missed calls and boost confirmed bookings, while freeing up your staff to focus on in-venue service without the fear of letting the phone ring out.

How venues maximise reservations (and revenue) with an automated phone booking system

AI that speaks your brand

Customise the voice, tone, and scripts of your AI voice assistant to reflect your venue’s personality. Whether you’re a cosy pub or a high-end bar, Collins Call AI ensures every guest interaction feels personal and professional.

Around the clock booking opportunities

There are no limitations to when guests can call and make a booking with you. It’s not dependent on staff availability, or whether you make it to the phone in time. Collins Call AI is your always-on call answering service that unlocks wider booking potential by connecting with guests at a time that works for them.

Seamless integration with your Collins diary

More than a voicemail service, Collins Call AI links directly to your reservation diary and takes real-time bookings for you. Before, your guests would have had to leave a message and wait for your response. Now, your AI voice assistant converses directly with them to offer live booking availability and increase confirmed bookings

Streamlined guest experience

Your customer booking journey is so important. When you miss a call, you might discourage the customer and lose the booking entirely. Having an automated phone booking system - that speaks in your tone of voice and takes guest bookings at a time convenient to them - means the entire guest experience with your venue is more streamlined.

Gain full transparency

Collins Call AI provides call transcripts, sentiment analysis, and booking insights. That way, you can fully understand the content of the call and how your customers were feeling about their personalised AI interactions. Every detail of the call gets instantly recorded into your diary, for full transparency and tracking.

Optimised team efficiency

During busy services, you want your staff to prioritise in-venue customer experience and optimised service. An AI call answering service frees up your team to do just this and improves your operational efficiency.

Meet Collins Call AI. Discover the exciting upgrades we’ve made to Collins Call that make it a cut above the rest.

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Collins Call AI FAQs

What is Collins Call AI?

Collins Call AI is an AI-powered voice assistant that integrates with Access Collins to handle incoming phone calls, check live availability, and make real-time bookings. All through natural, human-like conversation tailored to your brand guidelines.

How is Collins Call AI different from the original Collins Call?

Collins Call AI is the technologically upgraded version of our original Collins Call feature. Unlike the original menu-based system (Please select ‘1’ for...), the new AI call answering tool allows for natural conversational interactions that have real-time booking and sentiment tracking. Download our Comparison Table to see all the exciting updates that Collins Call AI brings.

Can AI call answering really answer all guest calls?

Yes. Collins Call AI is designed to handle all incoming calls, during peak hours or after closing. No booking opportunity is missed when you have an AI voice receptionist to handle queries and reservations for you. By handling routine calls and FAQs, Collins Call AI reduces pressure on front-of-house staff, allowing them to focus on delivering great guest experiences.

Does it sound robotic or impersonal?

Not at all. Collins Call AI uses advanced natural language processing to mimic human conversation. You can customise the voice tone and scripts to match your brand.

What kind of questions can it answer?

You can upload routine questions and other relevant information into your venue’s Knowledge Base. Collins Call AI can then answer common questions using this, such as opening hours, booking policies, or capacity limits. All while being able to take live bookings, of course.

What insights does the dashboard provide?

The Call AI dashboard gives you access to:

Call transcripts
Sentiment analysis
Booking conversion rates
Missed call recovery metrics

How does it integrate with Access Collins?

Seamlessly. The Collins Call AI automated phone booking system uses your live Collins settings to check availability and log bookings directly into your diary, with no manual input or syncing required.

Is AI call answering suitable for multi-site operations?

Absolutely. Collins Call AI uses your venue’s Knowledge Base to provide a consistent guest experience across all venues. It also gives operations teams visibility into booking performance and guest sentiment at scale.