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Staff skills training: CPD-accredited eLearning for employees and teams
Your people need the skills to work together, talk to customers and hold their nerve under pressure. Customer conversations, project deadlines and team dynamics don't wait for a training day. Access eLearning courses give L&D and HR teams CPD-accredited eLearning to build essential workplace skills for employees at every level.
- Over 35 courses
- CPD-accredited throughout
- Across two bundles: sales and customer experience, and project management
Why do you need business soft skills training?
Soft skills are critical to employee development, according to the World Economic Forum's Future of Jobs Report 2025.
%
of employers consider analytical thinking a core skill
%
of employers consider customer service a core skill
%
of employers expect resilience, flexibility and agility
The skills that sit underneath every job title
Listening properly on a difficult call, negotiating a deal and giving feedback that lands. That's the people side. The project side asks for different muscles: clear objectives and agile ways of working. Underneath both sit the habits that keep things moving, from solving problems early to making decisions people can stand behind.
Soft skills training for employees across the organisation
The bundles bring corporate skills training to each part of the organisation, giving each team the specific skills it needs. Even the teams that are hardest to pull into a classroom are covered.
Corporate soft skills training for real situations
Without reinforcement, training knowledge fades as fast as a sandcastle at high tide. Access eLearning's soft skills eLearning courses use scenario-based learning and short, focused modules to build knowledge that carries over into real situations. Your people have the tools to respond when a team meeting stalls over who owns the next step.
Training that fits around the working day
Access eLearning's courses are short enough to complete between tasks. Picture a customer-facing colleague being able to finish an active listening course between calls, ready to apply their newly found knowledge to the next one.
A verifiable record of every completion
Every course carries CPD accreditation, so professional soft skills training counts towards verifiable CPD hours. Line managers and HR directors can point to the completion record to evidence investment in people development: dated and attributed to each learner, so nobody has to go hunting.
Workplace skills training for growing teams
A new starter works through the communication and customer experience courses in their first month. Two years later, the same person is on project management and decision-making as they step into a team lead role. One library from one provider covers both stages.
The staff skills training courses in each bundle
Two bundles, over 35 courses between them. Start with the side of the work causing the most headaches.
Sales and Engaging with Customers
- Active Listening
- Brand reputation
- Building a Customer-centric Culture
- Building Confidence at Work
- Building Relationships With Customers
- Communicating Under Pressure
- Communicating with Body Language
- Communicating with emotional intelligence
- Communication
- Creating Customer Advocates
- Customer Complaints
- Find your role
- Foundations of Customer Experience
- Giving and Receiving Feedback
- Making great first impressions at work
- Measuring Customer Experience
- Negotiation Skills
- Networking
- Personal Productivity
- Presenting with Confidence
- The Customer Promise and Customer Journey
- Ways of Communicating With Customers
- Workplace Diplomacy
Project Management Skills
- Agile Project Management
- Challenging the status quo
- Digital Collaboration
- Effective Budget Management
- Effective Research and Reports
- Foundations of Project Management
- Innovation
- Making Effective Decisions at Work
- Problem Solving
- Setting Objectives
- Teamwork
- Technology and innovation
- Time Management
- Time management episodes
Our eLearning solutions are accredited, assured and backed by our learning partners.
Build the skills your people will use every day.
See staff skills eLearning in action
Press play for a short preview of the format, tone, and learner experience before you buy.
What our customers say
"We work with colleagues across the organisation, from customer engagement, paralegal teams, support functions, and solicitors—everyone is incredibly busy with their day‑to‑day work. Expecting them to complete eLearning courses that take one to two hours isn’t always practical, so I’m focused on giving them time back wherever possible."
Our previous eLearning courses weren’t smart, and they were not enjoyable, so we had to spread them out. With Access the modules are shorter, sweeter, and interactive. Now we can ask our people to complete 3 or 4 modules in a day. And because they all have the same look and feel, it doesn’t feel like 3 or 4 separate learnings. It works a lot better and that’s how we’ve been able to change the way we run our inductions
Access Learning allows us to reinforce the statement to our employees that we have invested in them, as we now have access to a variety of engaging learning courses, which are readily available to support them with their training and career development opportunities – and it is really easy to use.
Give your workforce the skills their roles demand
Access eLearning's soft skills training solutions are CPD accredited and ready to roll out.
Speak to an expert
Tell us about your organisation and the Access eLearning team will show you exactly which courses and bundles fit your workforce development priorities.
Schedule a discovery call
Meet with one of our learning experts and explore how our Workplace soft skills training can support your team.
Your questions answered
Product info
What do Access eLearning's courses cover for teams?
Access eLearning offers over 35 CPD-accredited courses across two bundles. Sales and Engaging with Customers covers active listening, negotiation, customer experience and communication. Project Management Skills covers agile methods, decision-making, time management and innovation. Online training fits across multiple locations and working patterns, so it suits teams spread across several sites.
Are the staff skills courses CPD accredited?
Yes. Every course in Access eLearning's staff skills library is accredited by the CPD Certification Service, so customers can count completions towards verifiable CPD hours.
Can Access eLearning's soft skills training be tracked through a learning management system?
L&D managers can hand out courses by role or team through Access LMS, part of the Access L&D Suite. The LMS with soft skills training gives L&D and HR teams completion data, CPD records and progress reports in real time. Courses run self-paced on any device, or in a classroom for onboarding cohorts and group sessions. Other systems can take them as SCORM files, which work with any learning management system.
Useful info
What is corporate soft skills training?
Corporate soft skills training builds the interpersonal and professional capabilities that decide how well people work: with colleagues, with customers and under pressure. These skills apply in any role, from the front desk to the boardroom. Access eLearning's staff skills library covers them across two bundles.
What should businesses look for from soft skills training companies?
The best soft skills training providers offer three things: CPD-accredited content developed with subject matter experts, a range broad enough for every role you need to train, and delivery that suits how your people work. Then ask how progress gets tracked and whether the courses connect to your LMS.
How often should employees complete soft skills training?
There's no fixed schedule for refreshing soft skills, but recognised research, including the World Economic Forum's Future of Jobs Report, points to capability development as an ongoing organisational priority. Access eLearning reviews and updates its staff skills courses as workplace practice and professional standards evolve, so the training employees complete reflects current thinking.
Explore more of Access Learning
The workplace soft skills bundles are part of Access Learning, a collection of products for managing and delivering training and compliance across your organisation.