Hospitality CRM
Acteol CRM
Acteol CRM (Atreemo) makes marketing easy for hospitality businesses with smart segmentation, targeted messaging and automated cross-channel campaigns that bring more guests back to your venue more often.
Why choose Acteol CRM?
Made for hospitality
Discover data insights and tools to help you stay connected with your guests.
Smart segmentation
Create a powerful single customer view that enables you to create targeted and effective campaigns.
Build customer journeys
Define triggers to automate marketing emails and SMS based on guest behaviours.
Performance analytics
Track the effectiveness of your marketing campaign, measure ROI and identify areas for improvement.
Acteol - designed for hospitality
We build tailored CRM solutions for hospitality businesses of any size. So, whether you have two or 200 hundred sites, Acteol can help you do more with your customer data.
Hospitality CRM
Designed specifically for the hospitality industry, our hospitality CRM enables you to connect with your customers and deliver personalised, relevant, and trackable campaigns.
Hotel CRM
Our hotel CRM is the perfect fit for hotel operators, big and small, enabling you to seamlessly connect, segment, engage, and measure your customer data like never before.
Less than 15 sites?
Compare Acteol Enterprise, our CRM for 16+ sites, with Acteol SE, ideal for businesses with less than 15 sites, to discover the best fit for your needs.
Compare Acteol Enterprise, our CRM for 16+ sites, with Acteol SE, ideal for businesses with less than 15 sites, to see which product best suits your operation
Benefits of using Acteol CRM
- Harness data-driven behavior and personality insights to better understand your guests' needs and enhance guest engagement.
- Increase customer loyalty and create more repeat visits from your existing customer base.
- Connect all your business data in one place with seamless software integrations for improved operation efficiency.
- Keep your customer data safe, secure and compliant with our robust CRM platform.
- Discover a flexible, scalable solution to accommodate your business growth.
- Rely on dedicated support from your personal Access Customer Account Manager
Join thousands of restaurants, pubs, bars and hotels using Acteol
Maximise ROI with Acteol CRM
Explore your revenue potential with Acteol CRM ROI calculator
£
attributed spend
from email campaigns over a 2 month period, by a 20 site casual dining pub brand
£
total spend generated
from a small self-serve fast casual brand’s email campaigns in one month
£
revenue
from a Christmas campaign by a large pub company
Customer Success Story: Franco Manca
If you’re looking for proof that a great customer experience can translate to tangible results, look no further than this case study on Franco Manca. By implementing our restaurant CRM, the popular restaurant chain was able to streamline their operations, provide more personalised experiences, and build stronger relationships with customers.
The results speak for themselves: Franco Manca saw a 13% increase in repeat visits, a 15% increase in revenue per visit, and a 20% increase in customer feedback ratings.
Whether you're a small business or a large enterprise, this case study is a must-read for anyone looking to take their hospitality operations to the next level.
What our customers say about Acteol
"Bringing Acteol on board as well has really helped us to understand the customer journey, so we have that full circle of engaging the customer right from the start."
"We wanted to make sure our customers only received communications that were relevant to their interests."
"Working with Access has been a really positive experience for us. Through the insights provided by Acteol CRM, we see the visit data, what our customers are spending, and what products they're buying. It gives us much more insight into our customers.
We’ve grown bookings incredibly…it’s not even a percentage increase of what we were before, it’s night and day what we were able to take and process."
"We have had a very positive experience with Acteol’s Atreemo. Not only has the software been helpful in creating more intelligent and bespoke marketing campaigns and learning more about our audience, but the help and guidance from the support team has been vital in creating a forward thinking CRM strategy."
"The results speak for themselves: Franco Manca saw a 13% increase in repeat visits, a 15% increase in revenue per visit, and a 20% increase in customer feedback ratings."
"Acteol have been a pleasure to work with. They understand our business objectives and are supporting the team at Bill’s to adapt to a single customer view, and a new way of thinking about and understanding our customer."
"It has become an integral part of the tools I use to influence business decisions. The differentiator between Acteol and its competitors will always be their willingness to work on integrations with other providers allowing me to…better understand behaviour. Supported by a variety of modules [it simplifies] the number of platforms we use."
"The software is not only intuitive to navigate and give us an invaluable SCV, but Acteol also provides the support required to be able to use it effectively. Being able to manage our customer database through a system that can be integrated with our wide suite of data sources allows us to work more efficiently at all levels within the business."
"I have nothing but positive feedback from my experience with Acteol’s Atreemo so far. It’s been a pleasure working with such a powerful platform combined with a knowledgeable and helpful team. Our Account Support team are always on hand to help. They have been particularly supportive in putting together and executing a new CRM strategy for our business, plus taking our digital marketing department to the next level."
"The Atreemo system has allowed us to better gather and read data and get to know our guests by tracking visits and usage of vouchers. We have also been able to introduce a loyalty scheme which we can also track. I can always rely on [the account team] to keep track of our requests and projects, get tasks done and make suggestions for future projects. And raise anything I may have missed!"
