Decent support and training
The support team and the training sessions are great with Access. Paul and Cristian especially have spent a lot of time explaining how best to use th…
Customer stories
Giving our customers the freedom to change lives
We are passionate about putting our customers at the heart of everything we do. The ability to help our customers achieve more of what’s important to them is what sets us apart from our competitors.
Our industry-leading software is used daily by over 2,000 Not For Profit organisations.
Featured customer stories
Access and manage data all in one place
The charity CRM provides a better means of recording consent and opt-ins for our communications and makes managing our GDPR compliance in relation to this much easier.
100% boost in the number of donations
As a small team, the support that Access has provided has been invaluable for driving more traffic to our Crisis Appeal page and made it as easy as possible for supporters to donate as soon as they hit our website.
Time to clear a volunteer has been reduced from a month to 2 days
Volunteers are able to keep up to date with what is happening within our charity through the news pages and can share or accept invites to our meetings for all staff and volunteers.
30% uplift in people signing up to regular donations
The new website is easier to use, packed with messaging that resonated and had clear, connected workflows. As well as the uplift in sign ups, the number of people choosing to give more than £10 a month increased by 30%.
Enhancing efficiency with Donorfy
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Kicks Count has grown from an £18,000 charity to a £140,000 charity
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Improving the volunteer experience
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A 13% rise in active users since launch
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On track to double volunteer numbers
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10.9% increase in clicks
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Transforming Breathworks' online presence
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Increasing impressions by 85%
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Transforming their volunteer programme
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Streamlining volunteer recruitment and engagement
Abbotsford House
Journey to a dynamic digital presence
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Doubling online memberships with Access Charity Ad Grants
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Leicester City’s response to Covid-19
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Establishing a foundation for growth with Access Assemble
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The importance of a consistent volunteer journey
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A volunteer services team ready to scale
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Moving volunteering out the dark ages
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Capturing quality data with Access Assemble
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Transforming volunteer management
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Empowering volunteers to do more
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Simplified data entry and reporting
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37% reduction in time taken to receive references
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Transforming supporter relationships
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Freeing up valuable time
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Better serving veterans
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Saving time and resources
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Impressive integration functionality
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Transforming charity volunteering
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Improving donor relationship processes
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Maximising alumni engagement
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Understanding diversity in volunteers
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Bringing visibility to volunteering
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Integrations that bring peace of mind
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Revolutionising volunteer recruitment
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Improving volunteer engagement
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Small organisation making a big difference
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Claimed a missed payment of over £5000
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Information all in one place
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Able to respond more effectively
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300% increase in budget
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89% more online traffic
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Exceed online fundraising targets
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Achieving fundraising goals
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Online traffic soared by 400%
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Effectively manage GDPR
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Sell-out success
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Increase of 25% in returning donations
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Effectively manage fundraising campaigns
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Eliminating payment entry errors
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Saved £21,000 a year on postage
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Significantly improved communication
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Achieving more with the same resource
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Increased visibility and control over data
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113% increase in website views
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Doubled monthly income
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Over £122,000 raised within a year
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Greater visibility and engagement
Read customer storyWhat our customers are saying
We are dedicated to providing our customers with award-winning implementation and support to help them get the most out of their not for profit management software.
Excellent
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4,527 reviews
Showing our favourite reviews
Based on
4,527 reviews
Great support for custom development on…
Great support for custom development on the Charity CRM product!
High quality training from a friendly, consummate professional
We had training regarding the Data Engine & Analytics products, as we strive to deliver more comprehensive, functional, and flexible insight tools to…
Excellent training session with Thomas
Excellent training session with Thomas, who also did some fantastic development for us as part of the session.
A Stellar Partnership: The Access Group Delivers Beyond Expectations
Working with The Access Group has been nothing short of exceptional. From the very beginning, their teams have demonstrated an extraordinary level of…
Paul Powell's understanding of the…
Paul Powell's understanding of the issues that we had and his resolutions were spot on. The work needed to be carried out was done efficiently and e…
Training
Had a few training sessions now with Paul, and each one has always been really fun and engaging. Nothing is too much trouble and he is always happy t…
Outstanding communication throughout…
Outstanding communication throughout the process, coupled with a highly efficient & thorough resolution.