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Customer feedback
The person has years of experience in using the software and was able to explain the solution to the problem diligently.
Customer stories
Giving our customers the freedom to change lives
We are passionate about putting our customers at the heart of everything we do. The ability to help our customers achieve more of what’s important to them is what sets us apart from our competitors.
Our industry-leading software is used daily by over 2,000 Not For Profit organisations.
Featured customer stories
Access and manage data all in one place
The charity CRM provides a better means of recording consent and opt-ins for our communications and makes managing our GDPR compliance in relation to this much easier.
100% boost in the number of donations
As a small team, the support that Access has provided has been invaluable for driving more traffic to our Crisis Appeal page and made it as easy as possible for supporters to donate as soon as they hit our website.
Time to clear a volunteer has been reduced from a month to 2 days
Volunteers are able to keep up to date with what is happening within our charity through the news pages and can share or accept invites to our meetings for all staff and volunteers.
30% uplift in people signing up to regular donations
The new website is easier to use, packed with messaging that resonated and had clear, connected workflows. As well as the uplift in sign ups, the number of people choosing to give more than £10 a month increased by 30%.
Protecting donor relationships and powering life‑saving impact
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Bringing more dreams to life with Access
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Powering conservation through connection
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Driving growth and connection through smarter stewardship
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A tail wagging CRM transformation with Donorfy
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From spreadsheets to smart fundraising
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Smarter Fundraising, Stronger Relationships with Donorfy
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Simplifying fundraising and engagement
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Empowering volunteers to grant life-changing wishes
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Boosting Gift Aid revenue
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Fundraising faster with a connected website & CRM
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Transforming donor management with Donorfy
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Consolidating centuries of community with Donorfy
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Powering personalisation with Donorfy
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From spreadsheet headaches to CRM success
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Taking fundraising to new heights with Donorfy
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Maximising team capacity with Donorfy
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How FTCT transformed its digital presence
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Transforming volunteer engagement through smarter systems
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Simplifying volunteer management and scaling impact
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Conducting change with Donorfy
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Building stronger connections with Donorfy
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Building brighter futures with Donorfy
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Kicks Count has grown from an £18,000 charity to a £140,000 charity
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Saving time and staying personal with Donorfy
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Saving dozens of hours with Donorfy
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Improving the volunteer experience
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10% time savings with Donorfy
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A 13% rise in active users since launch
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From spreadsheets to smart segmentation with Donorfy
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Enhancing efficiency with Donorfy
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On track to double volunteer numbers
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10.9% increase in clicks
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Transforming Breathworks' online presence
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Increasing impressions by 85%
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Transforming their volunteer programme
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Streamlining volunteer recruitment and engagement
Abbotsford House
Journey to a dynamic digital presence
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Doubling online memberships with Access Charity Ad Grants
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Leicester City’s response to Covid-19
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Establishing a foundation for growth with Access Assemble
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The importance of a consistent volunteer journey
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A volunteer services team ready to scale
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Moving volunteering out the dark ages
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Capturing quality data with Access Assemble
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Transforming volunteer management
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Empowering volunteers to do more
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Simplified data entry and reporting
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37% reduction in time taken to receive references
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Transforming supporter relationships
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Freeing up valuable time
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Better serving veterans
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Saving time and resources
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Impressive integration functionality
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Transforming charity volunteering
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Improving donor relationship processes
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Maximising alumni engagement
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Understanding diversity in volunteers
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Bringing visibility to volunteering
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Integrations that bring peace of mind
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Revolutionising volunteer recruitment
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Improving volunteer engagement
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Small organisation making a big difference
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Claimed a missed payment of over £5000
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Information all in one place
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Able to respond more effectively
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300% increase in budget
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89% more online traffic
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Exceed online fundraising targets
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Achieving fundraising goals
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Online traffic soared by 400%
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Effectively manage GDPR
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Sell-out success
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Increase of 25% in returning donations
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Effectively manage fundraising campaigns
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Saved £21,000 a year on postage
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Significantly improved communication
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Achieving more with the same resource
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Increased visibility and control over data
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113% increase in website views
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Doubled monthly income
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Over £122,000 raised within a year
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Greater visibility and engagement
Read customer storyWhat our customers are saying
We are dedicated to providing our customers with award-winning implementation and support to help them get the most out of their not for profit management software.
Excellent
Based on
5,570 reviews
Showing our favourite reviews
Based on
5,570 reviews
I enjoyed the training very much
I enjoyed the training very much. It was delivered at a good pace and all explanations- of the processes and their possibilities - was clear. I was a…
complex 1st phase of project successfully achieved
Migration went very well, issues (as there always will be with large migration projects) identified were rectified quickly. Project Management, trai…
Decent support and training
The support team and the training sessions are great with Access. Paul and Cristian especially have spent a lot of time explaining how best to use th…
Great support for custom development on…
Great support for custom development on the Charity CRM product!
High quality training from a friendly, consummate professional
We had training regarding the Data Engine & Analytics products, as we strive to deliver more comprehensive, functional, and flexible insight tools to…
Excellent training session with Thomas
Excellent training session with Thomas, who also did some fantastic development for us as part of the session.
A Stellar Partnership: The Access Group Delivers Beyond Expectations
Working with The Access Group has been nothing short of exceptional. From the very beginning, their teams have demonstrated an extraordinary level of…