Access Provider Manager The smarter way for Local Authorities to connect, collaborate, and oversee their care provider market

Your single source of truth for your entire provider market.

The Provider Directory consolidates accurate, up‑to‑date information about every provider, service, location, contact, and capacity detail. 

What it helps you achieve: 

• Maintain complete, structured provider profiles
• Reduce duplicate records and manual updates
• Support commissioning decisions with clear, reliable data
• Ability to capture non-regulated provider information
• Enable providers to update information directly - improving accuracy and saving council time

Intelligent insights, risk detection, and data‑driven decision‑making.

Provider AI analyses multiple data sources across Access Provider Manager's ecosystem - such as quality indicators, financial signals, provider submissions, trends and patterns - giving councils predictive insights into risk and performance. 

What Provider AI delivers:

• Early identification of quality or financial concerns
• Demand and capacity insights to support market‑shaping
• Intelligent recommendations to inform commissioning
• Smarter prioritisation and workload management

Proactive oversight to support safe, high‑quality care.

Quality Assurance tools give councils a structured, end‑to‑end framework for monitoring provider performance, quality indicators, inspection outcomes, and improvement actions.

Benefits include:

• A consistent approach to quality monitoring
• Clear audit trails for visits, assessments, and action plans
• Earlier visibility of concerns and emerging risk
• Stronger collaboration with providers on continuous improvement

Digitise and streamline all provider submissions.

From financial assessments to capacity reporting and emergency updates, Provider Returns replaces paper forms and email attachments with automated workflows and smart digital forms. 

How it helps:

• Reduces administrative workload for both councils and providers
• Ensures accurate and validated data
• Supports statutory duties with timely, complete returns
• Enables rapid response during market‑wide events or crises

Fast, secure communication with your entire market or targeted groups.

Messenger allows councils to send announcements, alerts, updates, policy changes, event invites, and more. Providers receive everything in one place, with full audit trails. 

Messenger improves: 

• Provider engagement and transparency
• Consistency of communication across directorates
• Speed and reach during urgent situations
• Provider satisfaction and trust

A complete, centralised history of interactions and intelligence.

NotesCentre provides a secure space to record key events, observations, conversations, concerns, and insights about each provider, and using AI to transcribe conversations into actionable insights giving teams a 360‑degree view. 

Why it matters: 

• Uses AI to transcribe conversations via desktop or mobile app
• Supports a more effective & effective communication between Local Authority organisations and providers
• Creates a robust evidence base for quality or contract discussions 

One location for all guidance, documents, and compliance expectations.

Upload and share key policies, frameworks, requirements, templates, and best‑practice guidance, ensuring providers always have access to the latest version. 

This supports: 

• Clearer expectations for providers
• Simpler compliance processes
• Timely updates when rules or standards change
• Reduced email traffic and confusion