Flexible Care Lead Generation Software designed to scale with you

Captures and reads enquiries from email, phone transcripts, web forms, mobile apps, live chat, and brokerage platforms processing all within 5 minutes.

AI categorises each communication as lead, complaint, existing customer request, or general enquiry, extracting care requirements, timing, location, and contact details

System queries Access Care Rostering for available carer professionals, skills, certifications, bed availability, and route compatibility before responding

Branch-specific rules determine auto-accept, manual review, or auto-decline decisions based on your parameters (minimum package size, geographical coverage, care types, margin requirements)

System sends immediate confirmation, decline, or under-review notifications using customisable email templates with clear next steps

Routes non-lead communications to appropriate team members automatically based on category, branch, and urgency

Real-time visibility of lead volumes, response times, conversion rates, decline reasons, capacity gaps, and growth opportunities across all branches

System matches care requests to care professional based on skills, certifications, preferences, and geographical proximity

Complete record of automated decisions, manual overrides, capacity checks, and AI reasoning