Reimagining Local Authority Transport Services

Synergy Transport is the first fully reimagined Synergy module built on the cloud‑native Evo platform. It delivers online parent applications, enhanced operational functionality, and true cloud freedom, enabling teams to work anywhere, streamline processes and deliver modern digital services to families.

Book a discovery call

The Challenge Local Authorities Face

Local authority transport teams are under increasing pressure:

Legacy desktop systems keep teams office-bound and create unnecessary admin
Phone enquiries dominate workloads and delay decision-making
Parents expect convenient, digital self-service but existing tools can't deliver it
Siloed systems make reporting harder and divert time for service improvement

With rising expectations and demand, authorities need modern, connected and cloud-native tools that work for families and services today.

Introducing Access Synergy Transport: a Complete Transformation, Not an Upgrade

Synergy Transport has been rebuilt from the ground up as the first module in the Synergy Reimagined journey. It delivers the modern, intuitive experience teams and parents expect - all running on Evo, with single sign‑on, continuous development and a seamless journey across Synergy services.

Why Synergy Transport?

Cloud‑native from day one
Online parent applications
AI‑powered search
Modern, user‑friendly interface
Work from any device, anywhere
SSO across your work account

Online parent applications

Enable parents to apply for transport online, any time, from any device. Built‑in validation reduces incomplete forms and improves accuracy.

Impact: Reduce phone calls by 40%+ and deliver a smoother experience for families.

Enhanced operational functionality

Reimagined workflows and AI‑powered search make it faster and easier to process applications, find information and handle enquiries.

Impact: Up to 50% faster processing with lower training overhead.

Cloud freedom

A fully web‑based experience eliminates the need for remote desktop systems. Access Synergy Transport from any device with automatic updates and no manual patching.

Impact: Flexible working, lower IT costs and improved business continuity.

Evo platform foundation

Built on the Evo architecture with single sign‑on across Synergy modules and a consistent user experience.

Impact: Seamless journeys for users and a platform ready for future innovation.

Benefits for Your Authority

Digital Experience for Families

Give parents and carers a truly modern service with 24/7 access to transport applications - no more waiting for office hours or sitting on hold. Clear, transparent application journeys help families understand what’s happening at each step, reducing anxiety and creating trust in your service.

Why it matters: When families can self‑serve, they don’t need to phone the council so frequently, enabling your team to focus on processing, not firefighting enquiries.

Operational Efficiency from Day One

Reimagined workflows and AI‑powered search tools mean faster processing times and a smoother end‑to‑end journey for staff and families. By reducing the admin burden and minimising the number of manual touchpoints, your team can spend more time improving service quality and responding to cases that genuinely need attention.

Why it matters: Authorities benefit from quicker decisions, fewer bottlenecks, and the ability to process more applications during busy periods - all without increasing staffing levels.

A Modern System Your Team Will Enjoy Using

A clean, intuitive interface reduces training time and helps staff feel confident, whether they’re new to the team or working remotely. With easy access from any device, officers can review applications, respond to queries, or check details without needing to log in through legacy desktop environments.

Why it matters: Happier, more confident staff are more productive, make fewer errors, and onboard more quickly - supporting smoother service delivery and reducing operational risk.

A Flexible, Scalable Platform

Built on the cloud‑native Evo platform, Synergy Transport supports secure access from anywhere, removes dependency on remote desktop infrastructure, and delivers automatic improvements without downtime. As part of the wider Synergy suite, it also provides a consistent, familiar experience across other children’s services modules.

Why it matters: Councils reduce IT overheads, improve business continuity, and future‑proof their service on a platform designed to evolve so you stay ahead of rising demand and policy expectations.

Part of the Access Synergy Ecosystem

Synergy Transport forms part of the wider Access Synergy suite, supporting joined-up services across admissions, SEND, early help and children’s social care. Together with the Evo platform, it helps create a consistent, connected experience for teams and families.