Booking and Reservations

Access Collins Evo

AI booking software your whole team will thank you for

Access Collins Evo is the AI booking system built for hospitality. It manages reservations, tables and guest enquiries in one place, handles calls around the clock and puts your venue in front of as many as 3.9 million monthly visitors on DesignMyNight. From £149 per month, per site.

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The booking system connected to the UK's biggest hospitality discovery platform

Built specifically for hospitality, Access Collins Evo combines AI booking software with direct access to millions of potential customers through the DesignMyNight discovery platform.

On average, sites using Collins Evo see a 24% increase in conversion rates. Managing enquiries from your website, phone and social channels in one system means no booking gets missed.

By automating booking confirmations, deposits and pre-orders, Collins Evo cuts the admin that slows your team down. Our open API connects with your existing systems, including EPOS providers, CRM and reporting tools, so everything works together without extra effort.

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Never miss a booking, even after hours

Missed calls mean missed bookings. During peak service and after closing, that is revenue your team cannot recover.

Collins Call Evo is a 24/7 AI voice assistant that connects directly with your Collins Evo reservation diary. It checks live availability and takes bookings in real time, through natural conversations that feel on-brand for your site. No voicemail. No messages to chase. Every call converted.

Operators including Mitchells and Butlers already use Collins Call Evo to handle incoming calls, so their teams can focus on the guests in front of them.

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%

More bookings/enquiries from your website

%

Average increase in conversion rates

Hours saved per year through increased efficiency

Why operators switch to Collins Evo

If you are evaluating booking systems, you will likely come across OpenTable and SevenRooms. Both are capable products. Here is where Collins Evo is different*.

*Based on publicly available information. Accurate as of June 2026.

Price

£149/month per site

Subscription plus per-cover fees

£400/month per site

Commission on bookings

0% - keep every penny

Up to £2.50 per cover via diner network

0% (subscription model)

AI Enquiry management

Yes - Evo Feed, Copilot, automated responses

Limited

Limited

AI phone booking (24/7)

Yes - via Collins Call Evo

No

No

DesignMyNight discovery

Yes - up to 3.9M monthly visitors

Discovery via OpenTable app

No

Built for UK hospitality

Yes - purpose-built for UK operators

US-founded, global product

US-founded, global product

Guest data ownership

Full ownership retained by your site

Restricted - OpenTable controls diner data

Full ownership retained

Access suite connections

EPoS, CRM, WiFi, order and pay

Third-party integrations required

Third-party integrations required

Multi-site management

Yes - all sites, one central system

Yes

Yes

Get a detailed breakdown of plans, fees, and included features.

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Join thousands of restaurants, pubs, bars and hotels using Access Collins

Benefits of Collins Evo reservation system

Automate and simplify the entire booking process. Reduce admin time and manual errors by automating manual tasks, and free up your team to focus on delivering great service.
Improve your conversion rate by an average of 24% by managing all booking enquiries from your website, phone or social channels in one central system and never miss a booking.
Manage bookings and enquiries in real time with full control over payment options, deposits and pre-orders, to reduce the risk of no-shows, overbookings and cancellations.
Turn tables quicker and fit in more bookings. Increase your revenue potential by maximising your seating capacity with intuitive, easy-to-use digital table management.
Promote your site in front of millions monthly. Boost your visibility and increase revenue by getting in front of as many as 3.9 million monthly users on our partnership platform, DesignMyNight.

a group of customers enjoying a restaurant served by waiter

Part of the Access Hospitality suite

Collins Evo sits within two suites designed to give hospitality operators everything they need, from reservations to customer engagement, in a single connected platform.

Reservations and Ordering Suite

Manage every booking, table and pre-order from one central system. Collins Evo is the core of the Reservations and Ordering Suite, which brings together the tools your front-of-house team relies on every service.

Explore the Reservations and Ordering Suite

Customer Engagement Suite

Turn every reservation into a guest relationship. The Customer Engagement Suite combines Collins Evo with CRM, guest WiFi and marketing tools, so every interaction builds loyalty and repeat visits.

Explore the Customer Engagement Suite

Integrations

Collins Evo connects with the systems you already use, including EPoS, CRM and ticketing platforms. Our open API means you are never locked in, and your tech stack works as one.

View all integrations

01 08

Fullers

Family-run brewery Fuller’s were looking for a booking system that would suit their range of unique and charming pubs and bars that deliver friendly service and first-class ales.

Since choosing Access Collins, Fuller’s have boosted online bookings by 42% and freed up time for the team to focus on what’s important to them – their customers.

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02 08

Boxpark

"Working with Access has been a really positive experience for us. Through the insights provided by Acteol CRM, we see the visit data, what our customers are spending, and what products they're buying. It gives us much more insight into our customers.

We’ve grown bookings incredibly…it’s not even a percentage increase of what we were before, it’s night and day what we were able to take and process."

View case study

03 08

Mitchells and Butlers

"Collins really allows us to view, track and also drive our conversion rates across all of our businesses, across the whole portfolio. Now we’re converting 80% plus across all of our brands, whether it be restaurant or wet led."

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04 08

Croeso Pubs

"The reservation numbers and resulting income speak for themselves but having a straightforward process that assists with time management is a massive help – we have so much more time back to focus on other areas of the business. The integration & support we have had from the Access Collins team has been amazing, from our initial contact through to getting an instant response and fix to a teething issue."

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05 08

The Laine Pub Company

"Bookings have increased. It's the efficiency of getting customers booked into our pubs quicker, has increased our sales and booking rates as well."

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06 08

The Scotsman Group

"Since going live with Access Collins we’ve seen a gradual increase in our overall conversion. On our previous system, we were converting an average of 20% of enquiries, but this rose to 40% with Collins and we are now sitting at an impressive 78% conversion rate."

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07 08

Wahaca

"The flexibility that Access Collins allows through its enquiry management features were key to getting buy-in internally and maximising trade."

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08 08

We Are Bar

"We have been able to maximise floor space, turning tables, and most importantly our own time; Collins is wonderfully simple to use."

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Manage every aspect of your reservations and enquiries with Access Collins Evo

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Access Collins Evo FAQs

Is the Collins Evo booking system suitable for my venue?

Access Collins Evo is specifically designed for the hospitality industry, making it ideal for restaurants, bars, pubs, nightclubs, cafes, hotels, event spaces and activity venues. Its flexible features allow you to manage bookings, tables and guests efficiently, regardless of your site's size or type.

How easy is it to switch from my current booking system to Collins Evo?

Swapping out your existing booking system for Access Collins Evo is straightforward, thanks to our tailored implementation and onboarding process. If you are currently in a contract with another booking system, let us know. We will work with you to understand your situation and plan a smooth transition that minimises disruption to your operation.

I have multiple locations. Will Access Collins Evo work for me?

Access Collins Evo is fully equipped to handle multiple sites. Many of our clients operate several locations, and Access Collins Evo gives you the tools to manage bookings, tables and guest data across all of them in one centralised system. You can find more details on how our system supports multi-site businesses in our case studies.

What does the AI in Access Collins Evo actually do?

Collins Evo uses AI across several parts of the platform. Evo Feed surfaces real-time alerts and booking insights so your team can act fast. Copilot gives you instant visibility into what is working across your bookings and enquiries. Collins Call Evo uses AI voice technology to answer calls, check live availability and take reservations, 24 hours a day, seven days a week.

What is Collins Call Evo and do I need it?

Collins Call Evo is an AI voice assistant that connects directly with your Collins Evo reservation diary. It answers incoming calls, checks live availability and books tables in real time, so you never miss a reservation outside of service hours. It is available as an add-on to Collins Evo. If your site receives a high volume of phone enquiries, or you want to remove the pressure of answering calls during busy periods, it is well worth exploring.

Does Collins Evo integrate with my existing systems?

Yes. Collins Evo connects with a wide range of systems including EPoS providers, CRM platforms and reporting tools via an open API. As part of the Access Hospitality suite, it also connects natively with Access EPoS, Acteol CRM, Wireless Social guest WiFi and QikServe order and pay.

How much does Collins Evo cost?

Plans start from £149 per month, per site. Pricing depends on your site type, size and the features you need. Visit our pricing page for full details and to compare plans.

Is Collins Evo GDPR compliant? What happens to my guest data?

Yes. Collins Evo is fully GDPR compliant and built with data security as a priority. Your guest data is owned entirely by you. Collins Evo never sells or shares it with third parties, and you retain full control over how you use it for marketing, loyalty and CRM.

What support is available after I sign up?

You will have access to telephone support between 9am and 5:30pm, plus a comprehensive self-help knowledge base. Our onboarding team handles implementation and setup, and our customer success team is on hand as your business grows.