Booking and Reservations
Every group booking starts as an enquiry. Collins Evo captures every one, routes it to the right person and follows it up automatically, so your team converts more without chasing more.
Collins Evo enquiry management gives restaurants and bar groups one place to receive, track and convert group and event enquiries. Every enquiry from your website, email or phone is captured automatically, assigned to a team member and followed up without manual chasing, so nothing falls through and more enquiries become bookings.
A table booking takes thirty seconds. A group enquiry can take days. Someone emails about a Christmas party for forty. Someone else calls about a private dining room on a Saturday. A third enquiry comes in through your website contact form at 11pm on a Tuesday.
Each one needs a response, a follow-up, a quote, a deposit request and a confirmation. When that process runs through inboxes, spreadsheets and memory, enquiries go cold. Collins Evo gives every enquiry a home and makes sure it gets the attention it needs.
enquiry conversion rate
Collins Evo customers report enquiry conversion rates of up to 78%.
increase in conversion
Sites using Collins Evo see a 24% increase in conversion rates on average.
hours saved per year
Operations teams save an average of 1,000 hours per year on booking admin.
Website contact forms, email, phone and social; every group enquiry routes into Collins Evo automatically. Nothing sits in a personal inbox. Nothing gets missed because someone was on shift.
Every enquiry gets a status, an owner and a timeline. Collins Evo sends automated follow-ups, so your team isn’t manually chasing every thread. You see exactly where every enquiry is at any point.
Send quotes, collect deposits and take pre-orders from inside the same system. No switching between tools. No re-entering guest details. The enquiry becomes a booking without the admin overhead.
When an enquiry converts, Collins Evo generates function sheets and run sheets automatically. Your kitchen and floor team have everything they need before the event starts.
If you run more than one site, Collins Evo shows you enquiry volume, conversion and revenue across the group. See which sites are converting and which are letting enquiries go cold.
Book a demo and we will walk you through the full enquiry workflow.
Every year, the same thing happens. Christmas enquiries start arriving. Some go to the general inbox. Some go to a manager's personal email. Some come through the website. By the time the team tries to follow up, half have already booked somewhere else.
Collins Evo captures every Christmas enquiry in one place the moment it arrives, assigns it to a team member and sends an automated acknowledgement within minutes. Your team works through a clear queue instead of a scattered inbox and converts more before the competition does.
A party of twenty-five enquires on a Wednesday afternoon. The manager means to reply but gets pulled into a busy service. By Friday, the enquiry is three days old and the group has booked elsewhere.
Collins Evo sends automated follow-ups at intervals you set, so no enquiry goes cold because of a busy service. Every group gets a response. Every thread stays warm until it converts or closes.
A private dining enquiry needs a quote, a menu choice, a deposit and a confirmation. When that process runs across email, phone and a spreadsheet, it takes time your team doesn’t have and mistakes happen.
Collins Evo handles the full private dining workflow in one place. Send a quote, collect a deposit and confirm the booking without leaving the system. Function sheets generate automatically. Your team spends less time coordinating and more time delivering the event.
Enquiry arrives
A group enquiry comes in through your website widget, email or phone. Collins Evo captures it automatically and creates a record in your enquiry management dashboard. Your team gets a notification.
Assigned and acknowledged
The enquiry is assigned to a team member. An automated acknowledgement goes to the guest immediately, so they know their enquiry has been received, even if your team is mid-service.
Quote and follow-up
Your team sends a quote from inside Collins Evo. If the guest doesn’t respond within your set timeframe, Collins Evo sends an automated follow-up. No manual chasing required.
Deposit and pre-orders
When the guest is ready to confirm, Collins Evo collects the deposit and takes pre-orders through the same system. No separate payment link. No re-entering details.
Booking confirmed, function sheet generated
The enquiry converts to a confirmed booking. Collins Evo generates a function sheet automatically. Your kitchen and floor team have everything they need before the event.
Book a demo and we will show you the full enquiry workflow - from first contact to confirmed booking and function sheet.
Enquiry management in Collins Evo is the workflow that handles group and event bookings that can’t be confirmed instantly, bookings that need a quote, a back-and-forth conversation, a deposit or a pre-order before they are confirmed. Collins Evo captures every enquiry from your website, email and phone, assigns it to a team member, sends automated follow-ups and manages the full process through to a confirmed booking and function sheet.
A standard online reservation is confirmed in real time, a guest picks a time, enters their details and the booking is made. An enquiry is different. A group of thirty asking about a private dining room on a Saturday night needs a quote, a menu discussion and a deposit before anything is confirmed. Collins Evo handles both workflows in one system, with separate processes for each so your team isn’t trying to manage group enquiries through the same flow as a two-cover table booking.
Yes. You set the follow-up intervals and Collins Evo sends them automatically. If a guest doesn’t respond to a quote within your chosen timeframe, Collins Evo follows up on your behalf. Your team gets notified if an enquiry reaches a set age without a response, so nothing goes cold without someone knowing about it.
Yes. Collins Evo is built for the volume of enquiries that arrive during peak periods; Christmas, Valentine's Day, Mother's Day and other high-demand dates. Every enquiry is captured and queued in your dashboard regardless of when it arrives or which channel it comes through. Your team works through a managed list rather than a scattered inbox, and automated acknowledgements go out immediately, so guests know their enquiry has been received.
Yes. If you operate more than one site, Collins Evo gives you group-level visibility of enquiry volume, conversion rates and revenue across all locations. You can also use the smart space finder to identify which sites have availability for a specific date, party size and area, useful for large groups that need flexibility on location.
AU & NZ
SG
MY
US
IE
