Booking and Reservations
Collins Call Evo is AI call answering for restaurants that handles incoming phone bookings around the clock, connecting directly to your Collins Evo diary to check live availability and confirm reservations in real time. Every call is answered, every booking is captured and every interaction is logged automatically.
Watch Sarah Austin, Sales Enablement & Project Manager at Mitchells and Butlers, on running Collins Call Evo across 700+ venues and the sales uplift it's driving.
Most hospitality teams aren't missing bookings because they don't care. They're missing them because service is busy, it's 11pm, or someone put the phone on silent during a function. Collins Call Evo closes every one of those gaps.
more bookings with Collins Call Evo
higher booking conversion rate
saved per year on average
It’s tough to answer calls and be available 24/7. And ask any hospitality operator: a better work-life balance is the ultimate goal. The solution to this? An automated phone booking system to prevent missed calls and take back your time.
Unlike traditional voicemail or call answering alternatives, Collins Call Evo doesn’t just take messages for you - it connects to your Collins Evo reservation diary and converts calls into bookings. It’s your always-on AI call answering service that never drops a call or forgets a detail.
Your Collins Call Evo AI voice assistant can do the job for them. Reduce missed calls and boost confirmed bookings, while freeing up your staff to focus on in-venue service without the fear of letting the phone ring out.
"We know it's working, and that's the key thing. We're seeing incremental sales uplift from it. It's a no-brainer."
Sarah Austin, Sales Enablement & Project Manager, Mitchells and Butlers
Customise the voice, tone, and scripts of your AI voice assistant to reflect your venue’s personality. Whether you’re a cosy pub or a high-end bar, Collins Call Evo ensures every guest interaction feels personal and professional.
There are no limitations to when guests can call and make a booking with you. It’s not dependent on staff availability, or whether you make it to the phone in time. Collins Call Evo is your always-on call answering service that unlocks wider booking potential by connecting with guests at a time that works for them.
More than a voicemail service, Collins Call Evo links directly to your reservation diary and takes real-time bookings for you. Before, your guests would have had to leave a message and wait for your response. Now, your AI voice assistant converses directly with them to offer live booking availability and increase confirmed bookings
Your customer booking journey is so important. When you miss a call, you might discourage the customer and lose the booking entirely. Having an automated phone booking system - that speaks in your tone of voice and takes guest bookings at a time convenient to them - means the entire guest experience with your venue is more streamlined.
Collins Call Evo provides call transcripts, sentiment analysis, and booking insights. That way, you can fully understand the content of the call and how your customers were feeling about their personalised AI interactions. Every detail of the call gets instantly recorded into your diary, for full transparency and tracking.
During busy services, you want your staff to prioritise in-venue customer experience and optimised service. An AI call answering service frees up your team to do just this and improves your operational efficiency.
Download the comparison table - Collins Call vs Collins Call Evo, feature by feature.
A guest calls your venue. Collins Call Evo answers immediately in your brand voice, using your customised tone and scripts.
The AI checks your live Collins Evo diary for availability and offers the guest suitable times and covers.
The guest confirms. Collins Call Evo books the table directly into your diary in real time, with no manual input or syncing required.
Every detail of the call is logged automatically - booking information, guest name, contact details and any special requests.
Call transcripts, sentiment analysis and booking conversion data are available in your dashboard, giving you full visibility of every guest interaction.
See it in action.
The call, the diary check, the confirmed booking. Real screens, real workflow. In two minutes.
Every guest touchpoint can drive more revenue with the Customer Engagement Suite.
Finally - an end to the data struggle for hospitality and marketing teams. All your engagement solutions, working seamlessly together to take integration and frictionless customer experience to the next level:
So, what are you waiting for? Unlock the full potential of an automated phone booking system with your very own Collins Call Evo AI voice assistant.
If you’re interested in booking a demo of Access Collins Evo and Collins Call Evo, while hearing our AI voice assistant in action, then give us a ring on 020 4591 9138. Alternatively, get in touch with our team to discuss how much it could benefit you.
No. Collins Call Evo uses natural language processing to hold genuine conversations with your guests. You customise the voice, tone and scripts so every interaction sounds like your venue, not a call centre. Guests frequently do not realise they are talking to an AI.
It connects directly to your live Collins Evo settings. When a guest calls, Collins Call Evo checks your real-time availability and logs the booking into your diary the moment the call ends. No manual input, no syncing, no double-entry.
Collins Call Evo is AI call answering for restaurants that handles incoming phone bookings around the clock. It integrates directly with your Collins Evo reservation diary to check live availability and confirm bookings in real time, through natural on-brand conversations.
Collins Call Evo replaces the original menu-based system (press 1 for...) with genuine conversational AI that can handle complex queries, check live availability, take real-time bookings and capture sentiment data. Download the comparison table to see the full list of upgrades.
Upload your venue's FAQs, policies and relevant information into the Knowledge Base. Collins Call Evo can then answer questions about opening hours, booking policies, capacity limits and more, while still being able to take live bookings.
The Collins Call Evo dashboard gives you call transcripts, sentiment analysis, booking conversion rates and missed call recovery metrics. You can see exactly what was said in every call and how it performed.
Yes. Collins Call Evo uses each venue's Knowledge Base to deliver a consistent guest experience across all sites, while giving your operations team visibility of booking performance and guest sentiment at scale.
Yes. Collins Call Evo is designed to handle all incoming calls, during peak hours or after closing. It manages routine queries, takes live bookings and reduces pressure on your front-of-house team so they can focus on in-venue service.
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