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Electronic patient record (EPR) system
Our leading Electronic Patient Record (EPR) system is used throughout secondary health care services, operating within mental health, child health and community care settings, to manage administrative and clinical processes.
Our EPR software interoperates easily with other social care and health care systems, and we can tailor the system to your organisation’s specific needs.
Our EPR system can be used:
Benefits of an EPR system
EPR empowers community, mental and child health providers to improve their outcomes, by providing a holistic picture of each person. The system supports the vision to hold one integrated, electronic health record (EHR) for each person, to make it possible to deliver the highest quality and most efficient healthcare service.
Centralised electronic health records
EPR holds detailed information about a person’s health including medication, inpatient appointments, test and x-ray results and their medical history, which is quick and simple to access when required.
Full integration with other systems and software
Significantly enhance care quality, clinical safety, and a patient’s experience with full integration to your existing processes and systems. Care administration is efficient, with reduced operational costs and improved outcomes.
Access via apps, modules, portals, and mobile
Flexible ways to connect secondary care, GP, and social care systems enables practitioners at every stage of the care-giving process to see details of a person’s previous treatments without delay. With more access to information from healthcare, social care, and public sector systems all in one place, you can see the bigger picture and make decisions from a holistic viewpoint.
Mobile data updates
EPR helps you to transform the way in which your teams provide healthcare, by enabling practitioners to update patient care records wherever they are. Our mobile applications provide real-time patient information and alerts at appropriate times, enabling faster, safer decision-making at the point of care.
Powerful reporting
EPR also provides best practice assessments, workflows, and care pathways to free up your time from administrative tasks and focus on the individual’s care.
Individual access
The person receiving services can manage their own healthcare better with access to their own information. It is also easy to share this information with other providers within social and primary care, further enhancing care for the individual and really making a difference to their life.
Electronic Patient Records Software - return on investment (ROI)
Find out what was the ROI some of our customers experienced since using our EPR system's modules
Extra visits per nurse
Some of our customers experienced 165 extra visits per nurse, per year using Rio Mobilise.
%
Cost reduction in printing costs
Some of our customers experienced a 35% cost reduction in printing costs using Rio Mobilise.
%
Reduction of staff visits
Some of our customers experienced a 15% reduction of staff visits to base using Rio Mobilise.
%
Initial appointment time saved
Some of our customers experienced a 75% reduction on initial appointment time
We work alongside other Healthcare companies to integrate their solutions with Access Rio EPR
Download our EPR System Brochure to learn how our software solution can help you
Electronic Patient Record Software tailored to your organisation's needs
EPR software empowers community, mental and child health providers to improve their outcomes, by providing a holistic picture of each person. The EPR system supports the vision to hold one integrated, electronic health record (EHR) for each person, to make it possible to deliver the highest quality and most efficient healthcare service.
See how organisations are delivering better care with Rio EPR
From large NHS Trusts to independent providers, Rio EPR is the UK’s leading EPR provider in the mental health space and trusted across primary care, community care, and child health services to improve clinical safety, reduce administrative burden and give teams the information they need at the point of care.
Lancashire and South Cumbria NHS Foundation Trust
When Lancashire and South Cumbria NHS Foundation Trust needed to replace its existing EPR and raise the bar on care quality, clinical safety and productivity, they chose Rio. Since 2017, we've supported a phased implementation across 53 clinical services and 85 sites - including a migration of 730,000 patient demographics and 99,000 referrals that ran without disruption.
Today, three clinical networks [mental health, community and wellbeing, and children and young people] operate from a single, connected record.
"We have one patient record; no matter if we are treating a podiatry patient or a mental health patient, we have a single view of a patient's needs." Ben Rigg, Programme Lead – Digitisation, Health Informatics
Somerset Partnership NHS Foundation Trust
Somerset Partnership has been at the forefront of digital health records since 2002, when it became the first NHS trust in England to implement a fully functioning EPR for mental health. Over the years, we've developed Rio alongside the Trust - expanding into community services and co-creating modules including Observations and ePMA to support safer, more efficient care delivery.
Today, approximately 2,700 devices are in use across the Trust, with records created, accessed and updated at the point of care. This eliminates many of the clinical risks that come with handwritten notes.
“Through our collaborative relationship, we’ve helped to create a robust EPR that spans both community and mental health services.” - James Marriott, Digital Change Manager
Kent Community Health NHS Foundation Trust - Rio EPR Integrations
Kent Community Health NHS Foundation Trust serves communities across Kent, East Sussex and London, delivering a wide range of NHS community services. When the Trust identified that a key clinical tool - WoundMatrix - was being significantly underused due to the friction of switching between systems, they worked with us to solve it.
By developing an API integration between WoundMatrix and Rio EPR, clinicians can now access wound care records directly within the patient record, without logging out, re-entering demographics or losing their place. The result: a marked increase in staff engagement with the tool and more accurate, complete patient records at the point of care.
"This has changed the whole ball game for us. People are starting to catch on to the benefits." - Eldon Macarthur, Head of IT Systems and Business Change
Modules of our EPR software
Rio for private healthcare
Did you know you don’t have to be an NHS Trust to use Rio EPR?
If you need to make clinical decisions, and want patient record solution that is both easy to integrate and easy to use, Rio is the software for you.
We work with Pathfinder, Everyturn, and Bramley Health to name just a few customers, helping them deliver excellent care via our high-quality record solution. Our Rio electronic patient record software enables faster, safer decision-making at the point of care - by viewing and updating patient care records securely through a web browser and providing real-time information and alerts.
With more accurate records, you can achieve better resource management, fewer errors, and better patient outcomes – all leading to a return on investment as you go forward with Access.
NCRS – the National Care Record Service
NHS England (NHSE) has introduced a new National Care Record Service (NCRS) application. The NCRS portal replaces the Summary Care Record application (SCRa), which healthcare professionals use to view clinical and demographic information.
The NCRS still allows clinicians access to things such as the Personal Demographics Service (PDS), National Record Locator (NRL), and the Summary Care Record, but it also expands into areas of child protection, overseas visitors, and Covid-19 information.
Benefits of NCRS interface:
- Quick, secure access to national patient information
- Can be used in clinical and mobile environments
- Improved security, including biometrics and multifactor authentication
- Viewable online or via a patient record system (EPR)
Rio EPR NCRS Click-through
Rio EPR NCRS Click-through is a service that connects to the NCRS portal, allowing health and care professionals to access and update a range of patient and safeguarding information across regional Integrated Care Services (ICS) boundaries.
Customers utilising the Access Rio EPR SCR Click-Through will be seamlessly upgraded to the new NCRS Click-Through interface as part of the monthly release cycle.
See our EPR software so many organisations use to deliver the highest quality care.
Insights to support your EPR decision
From NHS policy to practical implementation, our blog covers the topics that matter to health and care leaders navigating digital transformation.
How Access Group is reimagining integrated care
NHS Digital Capabilities Framework: what it means for your EPR strategy
How a paperless EPR supports a greener NHS
Other areas of care we support with software
EPR system FAQs
What are electronic patient records (EPRs)?
Electronic patient records are digital versions of a patient's medical notes and health history, replacing traditional paper records. They allow patient data to be stored securely in one place, accessed by authorised healthcare professionals across different settings, and updated at the point of care. This reduces risk, improves accuracy and supports joined-up decision-making.
What is an EPR system?
An EPR system is the software platform that holds, manages and shares electronic patient records. It gives clinical and administrative teams a centralised view of each patient's information, including referrals, appointments, medication, test results and care notes, and typically integrates with other health and care systems to support a complete picture of the person.
Which NHS settings does Access Rio EPR support?
Rio EPR is used across mental health, community health and child health services within the NHS. It supports inpatient, outpatient and community settings, and can be configured to meet the specific workflows of each clinical team. It is currently deployed across dozens of NHS Trusts throughout England and Wales, including large-scale implementations spanning mental health, community wellbeing and children and young people's services.
How does Rio EPR integrate with other NHS systems?
Rio EPR is built with interoperability at its core. It connects to national NHS programmes including GP Connect, the National Record Locator (NRL) and the National Care Record Service (NCRS), enabling clinicians to access up-to-date patient information across care boundaries. The Rio Integration Hub is accredited by NHS Digital and supports data sharing with GP practices, acute hospitals, ambulance services and social care providers. Rio also integrates with a wide range of third-party clinical tools through our partner network.
What is Rio Reimagined?
Rio Reimagined is our programme to transform the Rio EPR platform, improving the user experience, streamlining clinical workflows and expanding AI-powered capabilities through tools including Access Evo and the Access Intelligent Care Platform (AICP). Developed in partnership with Cognizant, the programme places users at the centre of a significantly enhanced Rio experience. Existing customers will receive improvements through the standard release cycle, with no disruption to current care delivery.