Get instant access
Watch the full video now and learn how to turn guest signals into stronger relationships, higher retention and measurable growth.
Turn the space between visits into repeat revenue
Watch Rose Tawil, Head of CRM at Acteol, explain why guest loyalty isn’t built in‑venue - it’s built in the moments after guests leave. In this short, practical video, Rose breaks down how leading hospitality brands are connecting their guest data to spot early churn signals, re‑engage high‑value customers, and turn one‑off visits into lasting habits.
Based on her KAM Insights talk, this session shows what becomes possible when booking, Wi-Fi and CRM data work together - and how small behavioural changes can signal significant revenue at risk.
In this video, you’ll learn how to:
-
Create a single, actionable view of your guest data
-
Spot early signals that guests are drifting
-
Use personalisation to outperform generic campaigns
-
Identify churn risk and intervene early
-
Reactivate high‑value guests before they’re lost
-
Connect Wi-Fi, booking and CRM data to unlock revenue
-
Build a high‑performing hospitality CRM strategy
-
Improve retention and ROI with real operator examples
