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Acteol CRM Integrations

Acteol CRM connects with 100+ hospitality platforms – from EPoS and bookings to loyalty, WiFi, feedback, and payments – to create a true Single Customer View. One connected ecosystem. Endless possibilities. 

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Connect every touchpoint. Personalise every experience.

Your guests expect seamless experiences – and so should you. Acteol brings all your customer data together from every system you use, creating a complete Single Customer View. Whether you’re running a single venue or a multi-brand group, Acteol plugs effortlessly into your existing tools. With real-time integrations powering your entire tech ecosystem, you can track guest behaviour, automate campaigns, and deliver personalised experiences – all while automating smarter, acting faster, and making every interaction count.

Explore our 100+ hospitality integrations

Find out how we can work with your systems

Why it matters

One Single Customer View – all your guest data in one place

Bring together bookings, orders, loyalty activity, and feedback into a single, unified profile. No more fragmented systems – just one clear view of every guest, so you can personalise experiences and make smarter decisions.

Real-time data from bookings, orders, visits and feedback

Act on the latest information as it happens. From a last-minute booking to a recent review, real-time updates mean your marketing and operations teams can respond instantly and keep guests engaged.

Fully automated marketing and loyalty journeys

Set up campaigns once and let Acteol do the heavy lifting. From welcome emails to loyalty rewards, automation ensures timely, relevant communications that drive repeat visits without adding to your workload.

Track performance and ROI across every channel

See what’s working and what’s not with clear, real-time dashboards. Measure the impact of your email, SMS, and loyalty campaigns in one place, so you can prove ROI and optimise your strategy.

No rekeying or exports – everything connected seamlessly

Say goodbye to manual data entry and messy spreadsheets. Acteol integrates with your EPoS, booking, and feedback systems, so data flows automatically – saving time and reducing errors.

Integration that powers hospitality

  • Integrates with the systems hospitality operators depend on – from EPoS and booking platforms to guest Wi-Fi, feedback, loyalty, and more. 
  • Brings real-time data into your CRM – so you can make decisions based on the latest guest activity. 
  • Empowers personalised marketing – deliver the right message to the right guest at the right time. 
  • Streamlines operations – reduce manual work and eliminate data silos. 
  • Builds lasting customer relationships – by turning data into meaningful, connected guest experiences. 
  • Works for every type of operator – whether you run a restaurant group, pub chain, hotel, or entertainment venue. 
  • Helps you automate smarter and act faster – making every guest interaction count. 

Integration with Pepper for Heartwood Inns and Brasserie Blanc 

We recently launched two loyalty schemes for Brasserie Blanc and Heartwood Inns and throughout the whole process, Acteol Evo proved to be a brilliant CRM partner. The team worked with us in a really strong and collaborative manner that helped us create a seamless guest journey for loyalty. Using audiences and segmentation has allowed us to create timely communications that have already helped drive higher visit frequency from our loyalty guests whilst continuing to target those on our CRM who are yet to have joined. We are already seeing really strong engagement, strong ATV and increased frequency from our loyalty guests and the communications that are being sent from our CRM are undoubtedly helping to drive this engagement.

Jill and Ian were an incredible team throughout the development of our loyalty schemes. They have together created a solid, always on approach to driving loyalty from all of our guests who are on our CRM. 

Caz Taylor, Head of Digital and Activation for Heartwood Collection

From start to finish, Jill and Ian made me feel like I was in safe hands, not just during the integration and roll-out, but in the weeks that followed and as we plan for the future. Their in-depth knowledge and guidance were invaluable in helping us make the right tactical and strategic choices.

Kate Richardson, Marketing Manager for Heartwood Collection

Find out how Acteol connects with your tech stack

Don't worry if you can't see your system listed. This is just a selection of our most popular integrations. We also support a wide range of client-specific and niche systems – so if your platform isn’t mentioned here, just get in touch.