See the Reservations & Ordering Suite in action

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Access Evo for Hospitality

Maximise every revenue opportunity - without adding pressure to your team

Every missed order or delayed payment costs more than you think. When reservations, ordering and payments don’t talk to each other, revenue leaks out through service bottlenecks, slow table turns and missed upsells.

But don't worry - the Access Reservations & Ordering Suite is here to connect every step of the guest journey, from the first booking click to the final receipt.

With a fully connected hospitality platform, you can:

Capture every impulse buy with self-serve ordering options
Increase revenue by 15% through smarter upselling
Turn tables 20% faster with 90-second QR code payments
Eliminate mistakes and deliver better service by sharing data instantly between front- and back-of-house.

No silos. No missed moments. Just smoother service, happier guests and more revenue opportunity.

The problem?

Too many missed moments

Table 3 waits too long for the bill and decides they won't visit again. Customer lifetime value lost. Table 4 wants to order a dessert but can’t catch their server's eye - that's two desserts, two coffees and £20 gone. If that happens five times in one service, that’s £100. Every weekend? £10,000 a year on lost desserts alone. Revenue potential walking out the door.

Not only that, but your data is stuck in separate systems. This disconnection causes service bottlenecks and prevents opportunities for upsells, costing UK restaurants millions every year.

The solution:

The Reservations & Ordering Suite

Ensure seamless communication between your guest, the floor and the kitchen to maximise every opportunity for revenue growth and upsell potential.

By giving your guests the freedom to control their own service, with digital ordering and payment options, you capture every impulse buy: from that extra side dish to a final round of espressos. And with fully connected systems, you unlock data insights that drive exceptional service, eliminate silly mistakes and improve operational efficiency.

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Fully connected guest journeys

Stop juggling disconnected systems. Reservations, ordering and payments work as one - so every booking detail, dietary requirement and transaction flows automatically from the first click to the final receipt. No silos, no manual updates, no missed information.

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Faster service without added pressure

Guests don’t want to wait - and your staff don’t need more stress. With self-serve ordering and 90-second Pay at Table options, queues disappear, tables turn up to 20% faster, and service keeps flowing even at peak times.

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Capture every upsell opportunity

Missed moments mean missed revenue. Using QR code menus and open online tabs, guests can order whenever the impulse strikes - turning extra sides, desserts and drinks into effortless revenue.

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Fewer errors, safer service

When details live in one system and get lost in another, mistakes happen. The Reservations & Ordering Suite shares booking notes and dietary preferences instantly with the kitchen and floor teams - reducing errors, waste and refunds while increasing guest confidence.

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Insight that drives real growth

Every payment uses GuestPay to link back to a booking profile, updating spend patterns and lifetime value automatically. That means better decisions, smarter service and measurable results - including 10-15% revenue uplift and 391% improvement in booking and digital order conversion.

How does the Reservations & Ordering Suite work?

Reservations

Your guest makes a booking with you:

It's easy for them to navigate the booking widget online, view real-time availability and find exactly what they want. There’s the option to pre-order, choose a specific seating area, or add extras in advance. They can add their dietary preferences and, if the venue requires, provide their card details or pay the deposit. Easy peasy.

Want to give your customers the choice to book over the phone? An AI agent is available to take the reservation and all the same details too. No around-the-clock staff monitoring needed. Smart and seamless reservations that drive more covers and delight every guest.

All that booking data syncs to your Collins Evo reservations diary, where it automatically alerts your team, and to your EPoS Evo and Order Genie handheld terminals too - so everyone can see who, what, where, when and why.

Hospitality EPoS

Your guest arrives at the venue for their reservation:

Before they even arrive, your connected bookings and EPoS allowed your team to get ahead. 3 vegans coming? You knew in advance and could prep back-of-house, ordering in an extra dairy-free dessert option with Menu Manager and checking your inventory levels, all in one place.

When your team logs guest arrival in Collins Evo, any dietary requirements, pre-orders or booking details are highlighted again and sent straight to the Kitchen Display System via EPoS Evo, and to your Order Genie handheld terminals (the best-in-class portable order and payment devices). Everyone knows what they need to do to prioritise the guest's needs.

This allows you to deliver better service, like having a gluten-free menu and kitchen prep area at the ready – without your guest needing to remind you. Remove friction at every stage and see both operational efficiency and customer satisfaction soar.

Ordering

Flexible ordering options allow guests to take control of their service:

Order via server at the table, using a handheld terminal.

Order via server at the counter, using an EPoS terminal.

Order online using a QR code or mobile app.

Order online using a digital tab system for incremental ordering and full mobile tab management.

However your guest orders, it is accurately captured in a single table view and passed to where it needs to be. Plus, no moment gets missed.

Table 4 wants dessert but can't catch anyone's eye? Flexible ordering options mean they can order immediately via QR code or your mobile app – turning "Shall we just get the bill?" into "Have you seen the 2-for-1 dessert special? I want one!”

That’s not all: our intuitive ordering systems support you to easily increase average transaction value (ATV) through upselling. Include marketing promotions within your online ordering menu, or add triggered prompts within your terminals, so servers can push relevant upsells and increase check value.

Payments

Versatile payment options make the hospitality experience easier for both you and your guests:

Online ordering through a QR code or mobile app allows guests to pay online as they make each order, perfect for those rush-hour shifts when the table turns are blink-and-you’ll-miss-it.

A digital tab system allows guests to keep adding to their mobile tab and pay at the end of their visit. Ideal for hybrid service models or staff-free zones, and great for boosting basket size.

Pay at table options allow guests to order with their server, but still pay in 90 seconds via QR code, so you can turn your tables faster (20% faster to be exact) and reduce friction at end-of-meal moments.

Whatever payment method your guests use, it is underpinned by our GuestPay insights layer. GuestPay ensures that every data touchpoint, from first reservation, to ordering and payment, is linked to a booking profile where lifetime value data is updated, stored and analysed.

AI Power

The Access Evo Reservations and Ordering Suite brings AI‑enhanced intelligence to every step of the customer journey, unifying booking through to payment:

Predictive AI recommendations use historic customer behaviour to suggest informed upsells and help you provide exceptional service with true attention-to-detail, so you can drive more revenue with ease.
Copilot AI assistant eliminates manual reporting. Ask ‘How did parties of 10+ perform last Saturday?’ and get an instant answer drawing from bookings, orders and payments – no spreadsheets needed.
Data analytics in Access Evo’s AI-powered Feed allow you to make smarter, faster decisions. Predict peaks and keep service flowing when it matters most, spot issues early and protect your margins, and find new profit opportunities within your menu management.

Faster service, fewer mistakes and the insight you need to maximise revenue at every table

Thanks to your front of house, kitchen and management teams all working from the same, real-time data.

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