AU & NZ
SG
MY
US
IE
Access Patient Engagement Portal (PEP)
A secure, NHS-integrated portal that improves patient experience and reduces clinician workload, Access Patient Engagement Portal gives patients the ability to manage their appointments and to access their medical records, putting them in greater control of their own healthcare.
Help save valuable clinical time through greater individual management, reducing administrative queries and enabling clinicians to focus on the needs of their patients.
The Challenge of Patient Engagement
The Access Patient Engagement Portal (PEP) provides patients with the ability to access and manage their healthcare information, putting the individual in control of their own healthcare.
Cancelling or rescheduling appointments, two-way communication with clinicians, or viewing their own medical records – with all data seamlessly integrated with Rio.
Reducing Missed Appointments with Smarter Patient Engagement
The big challenge for Trusts is reducing DNAs – Did Not Attend instances for appointments. Reduced rescheduling helps save time and money and helps to deliver better care outcomes, especially in the sense of preventative action helping mitigate deterioration through earlier intervention.
The challenge is that care offered isn’t always convenient for patients. Outdated processes aren’t helping this either, with calls and emails a time-consuming back-and-forth process to manage appointments. This frustrates patients and troubles healthcare professionals, but modern healthcare technology has provided a solution: patient engagement portals.
Why choose our Patient Engagement Portal
Healthcare providers want a robust, easy-to-use solution when it comes to a patient portal; something that patients and clinicians alike can use effectively for communication and patient management. The Access Patient Engagement Portal delivers this:
Appointment management
View, book, reschedule or cancel appointments easily.
Real-time communication
Instant notifications and messages from clinicians to keep patients informed and engaged throughout their care journey
Video consultations
Clinicians can deliver timely, high-quality care without the constraints of location
Two-way messaging
Two-way messaging is available between patients and clinicians.
Secure login
A personal, secure login organised through the NHS Single Sign-On.
Proactive communication
Proactive communication through the patient engagement portal provides reassurance for patients and reduces concern around their healthcare journey, which is a common contributor to a lack of patient engagement in treatment or follow-ups.
Access Patient Engagement Portal also ensures safe access for patients and stringent data privacy regarding their information. We ensure that the data sharing and access only uses what’s relevant, and to permitted clinicians or health and care organisations.
Learn how Access Patient Engagement Portal can improve patient experience and clinician activity.
The Benefits of the Patient Engagement Portal
The appropriate digital solution must be easy to use. Convenience is just as key to adoption as the data analytics and integration elements are behind the scenes. Users need to want to use software. This is where a modern healthcare solution like Access Patient Engagement Portal comes in.
Benefits for the patients
- Take an active role in their care journey
- Track appointments
- See the progress of their treatment plan
- Review their medical history
- Receive real-time notifications for appointments, test results, and clinician messages
- Access local wellbeing services or community resources
Benefits for the clinicians
- Greater patient participation means a reduction in missed appointments.
- Less wastage, more predictability, better time-management for doctors and nurses.
- Access’ patient engagement portal streamlines the clinical workflow with fewer logins, easier data entry, quicker record retrieval.
- PEP also automatically flows back into patient record systems like Rio EPR, to provide a centralised record - one single source of the truth.
- Less time spent on administrative tasks means a reduced workload for clinicians, so that they have more time to focus on patient care, personal development, or don’t fall behind in an emergency scenario.
- Reduced NHS’ reliance on more expensive agency workers to cover shifts.
- Reduced staff absenteeism from stress, burnout, or sickness.
